Bannatyne Bewertungen 

In the Bury St Edmunds club, they sell to many day passes and so, frequently there is little or no space for members around the pool and spa area. They refuse to remove towels that have been left on chairs [despite saying that they would] so their day guests can go for lunch, massages etc. whilst keeping their seats by the pool to the detriment of members. Think about joining other clubs in the area

Stepps Bannatynes

I’m reluctant to leave a bad review of Bannatyne’s Stepps, particularly as I have a lot of respect for Duncan Bannatyne, but I feel completely let down by how this has been handled.

I signed up for a membership but suffered an injury before I could use it. I have never once stepped foot in the club. I have paid towards a membership, received no services, and now have debt collectors chasing me.

I have tried calling the manager, David Fitzpatrick, three times to discuss the situation. I have made an effort to resolve this directly, and I expect management to engage with me and explain these charges.

To have paid, never used the facilities and then face debt collection feels deeply unfair. This experience has left me feeling angry as my credit is being hugely affected.

I want management to review my circumstances, explain the alleged outstanding balance and work with me towards a fair resolution.

I’ve recently joined the gym and have been made to feel very welcome from the start. The facilities are excellent, with a great variety of classes to join in with if you wish. There’s also a swimming pool, sauna and steam room, which are perfect for relaxing after a workout.
Naomi, the coach, has been so welcoming, friendly and informative even with diet. She’s really helpful and is helping me build my confidence in working towards my goals.
Really pleased I’ve joined and looking forward to getting fitter, stronger and healthier! Highly recommend! 💪😊

Banatynes Bury St Edmunds just brilliant.Been there 4 weeks and Gary Sam Jane and all the team there brilliant.Very very impressed with cleanliness friendlyness and standards. Nothings too much trouble well done and thank you.⭐️⭐️⭐️⭐️⭐️

Brilliant classes.. gaynor is the best 💪❤️

Banatynes Hastings, unfortunately don't know how to apply rules, allow people loudly speaking on mobile phones when there are posters saying this not allowed, according to the manager it's very hard to police, broken equipment taking weeks to fix no urgency, very concerned with the amount of black mould in the showers, this will be reported to the council unless this issue is fixed, has been reported several times.
Mobile phones also bring used in changing rooms but management and staff ignor when told.
It is clear they really do not care about their members but just taking their money, as soon as a new health club arrives will be moving.

The staff especially the manager and his assistant manager. do not care about there customer's the place is a dirty mess charging £63,50 heard staff slagging other staff off in the men’s changing rooms how the women do nothing save your money this place is a overrated dump 0/10

Staff are rude the place is dirty no room to use anything. Save your money DO NOT USE

No one picks up the phone.. impossible to book… want to speak to a human.

I just joined Darlington bannontynes gym I just wanted to say a big thank you to Gareth he was friendly helpful and made me feel very welcome I,m excited to start going to the gym i would recommend this gym it looks amazing and very clean so thank you to gareth

My daughter and I had a spa treatment in September they took £25 to hire the gown , slippers they said when we bring them back I would get £10 back straight away however it took two weeks with me ringing every day, and the most important bit I had to take off my necklace and pendant off in the treatment room and left it in my dressing gown pocket and totally forgot it when I got home I rang straight away , reception told not to worry as staff go through the pockets before they sent them off to the laundry, unfortunately I never got it back which upset me as it was a expensive gift from my husband.

If i could give zero stars i would!! NEVER buy a deal through a third party. They dont allow group bookings to be made online, the actual spa cant book it either, there is no phone number for customer services and they do not respond to emails. Then after you kick up a fuss they inform you that the one voucher you did use to start a group booking cannot be refunded or transferred... even though youve never been able to book the other vouchers .....because the system is not fit for purpose!!!! Unbelievable!!!

Gym is okay but always so full you struggle to actually do anything, sauna and steam room are tiny so there a massive queue sometime over 30 minutes just for 15 minutes in the sauna. Pool is advertised as heated but as absolutely Baltic. 12 month contract so one you sign up your stuck (probably because they know people would cancel otherwise) DO NOT add the spa package add on if you have a busy schedule, there is 0 flexibility, you have to have your treatment in the same calendar month it’s been paid for with your membership otherwise they keep your money and don’t let you use the service. And you’re still tied into a contract with them. I personally feel they just want your money with no interest in if you actually get to use the facilities. Bizarre business model to be honest

Bannatyne Health Club & Spa Wildmoor
I had an incredibly disappointing experience at the Spa in Stratford. I went there for a birthday spa day with two friends, and unfortunately, the whole experience was a complete let-down.

The staff were rude and unwelcoming, and the cleanliness of the place was very poor. The massage was particularly disappointing and lasted only around 10 minutes, which was nowhere near what I expected or felt I had paid for.

What was supposed to be a relaxing and enjoyable birthday experience turned into a frustrating and unpleasant one. I would not return to this spa, and based on my experience, I would strongly advise others to consider their options carefully before booking.
For me, it was a complete waste of money and one of the worst spa experiences I have ever had. I will definitely never go back.

Extremely disappointing experience with Bannatyne Cardigan Fields, particularly with how they have handled my membership.

I've been a paying member and, after relocating, contacted Bannatyne to ask about cancelling because the club will no longer be practical for me to attend. My new journey would mean driving around 20 minutes from home to the club, then approximately 30 minutes back in the opposite direction to get to work.

The terms and conditions refer to travelling to the club being “not practical” and to a “reasonable travelling distance”. However, I was told that Bannatyne has internally decided that 10 miles constitutes this reasonable distance, despite that specific 10-mile figure not appearing in the terms and conditions I was provided.

I raised this with Head Office and explained the circumstances in detail, but ultimately received a “full and final” response simply stating that my relocation falls within their internally determined travelling distance.

I also raised concerns about the condition of the facilities, including dated equipment and repeated unpleasant smells around the changing rooms, bathrooms and spa areas. The response was essentially that no previous complaints had been logged and that they couldn't find any faults when they inspected.

What I found most disappointing wasn't simply the refusal to cancel, but the lack of meaningful consideration given to the circumstances and the way the complaint was handled. I made every effort to resolve the matter reasonably and amicably, but the whole process left me feeling that customer concerns are ultimately secondary to enforcing the contract.

I'm now looking forward to leaving the club when my minimum term ends. Based on my experience, I certainly wouldn't describe the customer service or handling of complaints as what I would expect from a premium health club.

UPDATE: Ironically, the very person who was extremely unhelpful and rude with my request replied to this review saying to reach out if I want to discuss it further, while I am still waiting for a reply to an outstanding email that I have sent. Everything they post online is fake, don't believe any of it. Stay clear of this company if you want good customer experience.

The Bristol one has really gone downhill, the steam room smells like rotten eggs and the sauna is mouldy. They've also put a timer on the hot tub which seems really stingy considering the monthly price! Wont be renewing my membership, seems like something is always broken and no one does anything to fix it.

Very disappointed as a long-term member of Bannatyne Health Club Livingston.

After around three years of membership, I’m increasingly questioning what we are actually paying for, especially after the recent £6 monthly membership increase.

The club is looking very tired and outdated, and there are several areas that desperately need attention. The shower area in particular needs renovating. The shower doors have visible mould, the whole area often smells damp and musty, and the general cleanliness needs improvement. The changing room trunks dryer is also visibly mouldy.

The sauna wooden seating/bench area is unstable, which doesn’t exactly inspire confidence, and the drain grilles around both the pool and jacuzzi are black and in need of a thorough clean. I have also never seen the jacuzzi water completely replaced during my three years of membership. The chemical levels can be extremely strong at times, to the point that they seriously affect your eyes.

The swimming pool has also been noticeably cloudy since its recent refill, which is concerning and certainly doesn’t give the impression of a premium health club.

Another issue is the cleaning while members are using the showers. The cleaners regularly sweep dirty water directly into occupied shower cubicles while people are showering. Surely a little consideration and common sense could be applied here.

The food is another disappointment. The quality is poor and much of it appears to be microwaved, which doesn’t fit with the image of a premium health club.

What I find particularly frustrating is that membership has just increased by £6 per month, while the rear car park still desperately needs resurfacing. Instead, brand-new padel courts have been installed. I appreciate investment in new facilities, but surely basic maintenance and the existing facilities should also be brought up to an acceptable standard.

For a club marketed as “premium”, there are simply too many basic issues being overlooked.

I’m a genuinely unhappy member at the moment. I don’t mind paying for a premium service, but I expect the existing facilities to be properly maintained, clean, safe and fit for purpose before continually increasing the membership price.

£6 more per month… make it make sense.

Booking classes is now an absolute pain since they brought in the new app. It used to be really good when they sent you an email with a link when a vacancy came free but there is now a notification on the phone sent some time after the place has been released and rebooked.

Overpriced needs doing up. The indoor pool area/steam room sauna, all cheap and dirty. One staff member was very rude shouting at me for having my phone outside like a child she was lucky she was surrounded by cameras tbh. Then when I left and completed my membership I had them constantly calling saying I owed money erm no!

As a member of Bannatyne Stratford, I can honestly say that in over six months of membership I have not received a single hello or goodbye from a single member of staff. Premium £120 a month facilities need service that go beyond semi-decent facilities.