Baby Nest Bewertungen 

275
TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience from the team. Very helpful & knowledgeable. Wide range of products available to trial. Additional services they provide such as storing your order until your are ready to col... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... Mehr ansehen

Bewertet mit 2 von 5 Sternen

No plastic on the product. I’ve always had Joie’s car seats bought with plastic covering that can be used to protect it when storing it in the boot. Delivery partner DPD went ahead and delivered t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... Mehr ansehen

Unternehmensdetails

  1. Babyausstattungsgeschäft
  2. Kinderladen

Vom Unternehmen geschrieben

London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

275 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.6

Alle Bewertungen

(275)

27 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great service

Delivery was quick. There was an issue with the item and the base of the pram was faulty but I contacted Baby Nest and they were extremely helpful and helped me arrange a return and replacement. The replacement was received within a week. The company were brilliant to deal with and I would definitely recommend using Baby Nest for any purchases.

26. Mai 2025
Bewertet mit 5 von 5 Sternen

Cybex Anoris T2 Amazing Experience

Purchased a Cybex Anoris T2 and the level of knowledge the staff have is amazing. So thorough with their demonstration, not a detail missed! Would recommend to anyone to purchase anything needed at Baby Nest!

1. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Misleading shipping and no common sense

Despite there being separate shipping and billing addresses on the purchase page we were informed after purchase that they could only ship to the billing address.
As we were moving house around the time of birth this was extremely inconvenient and is worth noting for anyone buying gifts for others.
Astoundingly poor service when the site is hosted on Shopify and this is extremely easy to rectify and common sense for the expectations of customers.

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic customer service from order…

Fantastic customer service from order to delivery. Was told my order had to be ordered in to store so there would be a delay to normal delivery time. Amir kept me in the loop.

Having received my item, it does the job perfectly and would definitely use and recommend baby nest in the future!

28. April 2025
Bewertet mit 2 von 5 Sternen

Build your own pram

Great experience shopping for our pram here. Chloe was very informative and helpful. On placing the order, the owner asked if I’d like the pram built in house. It seemed too good to be true that they would hold the pram in their warehouse until we were ready, build it with 24 hours notice and dispose of the boxes. I was told (by the owner) that icandy prams are notoriously difficult to build and so opted for this service thinking that it would make life easier. On collection, the buggy was built and taken to my car along with a sack of additional parts, I wasn’t given any other documentation and had to ask for proof of purchase. On first use, I found that the handle bars would not lock, this was an obvious problem that became evident after using the pram for less than a minute. Chloe helped and was again lovely. The pram was sent back to icandy and fixed. A couple months down the line, on trying to use the car seat with the pram, I found that a set of adapters were missing from the accessories bag. I called Baby Nest and spoke to the owner who proceeded to find ways to try and disprove what I had said. For context, no one is out trying to scam for £35 part after buying a £1,000 bundle. She was rude, abrasive, raised her voice and frankly I’ve never been spoken to like that by anyone in their ‘professional capacity’. The comments, tone and volume were so outlandish that Amir had to commandeer the interaction and deescalate the owner. I was told that it was my fault as I should’ve checked the box or manufacturers guide (despite Baby Nest disposing of both prior to my collection). As it had been more than 14 days, icandy were no longer liable and Baby Nest were unwilling to accept liability. I appreciate I could have checked earlier but it’s not your first thought after giving birth when a reputable company offer to build your purchase for you. You wouldn’t check for parts once a flat pack piece of furniture was built, you’d check before and I wrongly assumed that this would be the cases here. Alas, it seems there are no quality assurance measures here and therefore no accountability. If you’re lucky someone may even speak down to you when you call to enquire. Moral of the story…. Take a checklist, perform your own checks and do your own quality assurance should you choose to have your pram built onsite or…. Build it yourself.
This review is 2 stars. I’d give 0 stars for the owner’s rudeness (because no human, far less customer should be spoken to like that) but the staff are lovely there, they deserve 5 stars and that needs to be said.

5. Oktober 2024
Bewertung ohne vorherige Einladung
Baby Nest-Logo

Antwort von Baby Nest

Hello Rhianna,

Thank you for taking the time to write a review.

When you called us 6 months after collecting your items, you mentioned that you were missing multiple items, of which we ran through the items on the phone with you, showing a picture of all the items. Initially you had a long list of items that were missing, and we asked for you to search for them. You later confirmed you had found some items.

For the car seat adaptors, we did say that we would ask iCandy if they would be able to assist with this, as this is not an individual sale item but a spare part, but they said that as its was 6 months without the customer notifying, it was beyond a reasonable amount of time.

In regards to your proof of purchase, when you had purchased the item, we provide a hand written and printed proof of purchase when you initially order the item, not upon collection.

I would like to apologise if the manager was not professional with responses to you, and we take this on board. We will review our process for collections in light of your comments.

Bewertet mit 5 von 5 Sternen

Brilliant Service!

Baby Net were great! I was struggling to make an online payment so I rang the store and a lovely woman called Charlotte helped me and resolved my issue.

I wouldn’t hesitate to order from there again and would definitely recommend it to others.

27. März 2025

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr