Great experience from the team. Very helpful & knowledgeable. Wide range of products available to trial. Additional services they provide such as storing your order until your are ready to col... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... Mehr ansehen
No plastic on the product. I’ve always had Joie’s car seats bought with plastic covering that can be used to protect it when storing it in the boot. Delivery partner DPD went ahead and delivered t... Mehr ansehen
Unternehmen hat geantwortet
Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.
Kontaktinformationen
1-2 Purley Way Crescent, CR0 3JS, Croydon, Vereinigtes Königreich
- 0208-684-3930
- enquiries@baby-nest.co.uk
- www.baby-nest.co.uk
Bittet Kunden um Bewertungen
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Hat keine negativen Bewertungen beantwortet
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Friction-less service from baby nest
Friction-less service from baby nest, from price match to incredible efficiency and quality of service and delivery. A brilliant shop servicing the needs of young families. Thank you.
Great service
Delivery was quick. There was an issue with the item and the base of the pram was faulty but I contacted Baby Nest and they were extremely helpful and helped me arrange a return and replacement. The replacement was received within a week. The company were brilliant to deal with and I would definitely recommend using Baby Nest for any purchases.
Very impressed
Very impressed! They respond to you very quickly, and price match - speedy delivery all round very happy
Great product
Great product. Best price in UK and it came with a free rocker. Delivered next day for free
Excellent customer service at Baby Nest
Excellent customer service
Polite staff when dealing with my queries
Order arrived on time
Went pram shopping with my daughter and…
Went pram shopping with my daughter and was amazed at the choice and knowledge. Purchased Cybex Priam with Cloud T and the whole order was delivered was just a few days later! Incredible service.
Cybex Anoris T2 Amazing Experience
Purchased a Cybex Anoris T2 and the level of knowledge the staff have is amazing. So thorough with their demonstration, not a detail missed! Would recommend to anyone to purchase anything needed at Baby Nest!
Misleading shipping and no common sense
Despite there being separate shipping and billing addresses on the purchase page we were informed after purchase that they could only ship to the billing address.
As we were moving house around the time of birth this was extremely inconvenient and is worth noting for anyone buying gifts for others.
Astoundingly poor service when the site is hosted on Shopify and this is extremely easy to rectify and common sense for the expectations of customers.
Fantastic customer service from order…
Fantastic customer service from order to delivery. Was told my order had to be ordered in to store so there would be a delay to normal delivery time. Amir kept me in the loop.
Having received my item, it does the job perfectly and would definitely use and recommend baby nest in the future!
Joie Infiniti pram
Ordered our pram on Saturday and had it delivered by Tuesday - very quick delivery and item packaged well in perfect condition! Can’t wait to use it now!
Build your own pram
Great experience shopping for our pram here. Chloe was very informative and helpful. On placing the order, the owner asked if I’d like the pram built in house. It seemed too good to be true that they would hold the pram in their warehouse until we were ready, build it with 24 hours notice and dispose of the boxes. I was told (by the owner) that icandy prams are notoriously difficult to build and so opted for this service thinking that it would make life easier. On collection, the buggy was built and taken to my car along with a sack of additional parts, I wasn’t given any other documentation and had to ask for proof of purchase. On first use, I found that the handle bars would not lock, this was an obvious problem that became evident after using the pram for less than a minute. Chloe helped and was again lovely. The pram was sent back to icandy and fixed. A couple months down the line, on trying to use the car seat with the pram, I found that a set of adapters were missing from the accessories bag. I called Baby Nest and spoke to the owner who proceeded to find ways to try and disprove what I had said. For context, no one is out trying to scam for £35 part after buying a £1,000 bundle. She was rude, abrasive, raised her voice and frankly I’ve never been spoken to like that by anyone in their ‘professional capacity’. The comments, tone and volume were so outlandish that Amir had to commandeer the interaction and deescalate the owner. I was told that it was my fault as I should’ve checked the box or manufacturers guide (despite Baby Nest disposing of both prior to my collection). As it had been more than 14 days, icandy were no longer liable and Baby Nest were unwilling to accept liability. I appreciate I could have checked earlier but it’s not your first thought after giving birth when a reputable company offer to build your purchase for you. You wouldn’t check for parts once a flat pack piece of furniture was built, you’d check before and I wrongly assumed that this would be the cases here. Alas, it seems there are no quality assurance measures here and therefore no accountability. If you’re lucky someone may even speak down to you when you call to enquire. Moral of the story…. Take a checklist, perform your own checks and do your own quality assurance should you choose to have your pram built onsite or…. Build it yourself.
This review is 2 stars. I’d give 0 stars for the owner’s rudeness (because no human, far less customer should be spoken to like that) but the staff are lovely there, they deserve 5 stars and that needs to be said.

Antwort von Baby Nest
Happy to Recommend
Great product. Fast shipping option. Good communication when I had a question. Happy to recommend.
Great customer service
Staff were really helpful and friendly. They even offered to put our pram together for us and install the car seat. Would definitely recommend
Unbelievable. In a good way!
Super easy, after a failed order elsewhere (not naming, but it’s a kingdom for kiddies…) ordered this with a discount code, standard delivery and came next day!
Great team. Fast and wonderful.
I would like to thank the baby nest team. They helped me with everything.
Brilliant Service!
Baby Net were great! I was struggling to make an online payment so I rang the store and a lovely woman called Charlotte helped me and resolved my issue.
I wouldn’t hesitate to order from there again and would definitely recommend it to others.
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