Subpar service from AVAOnline an AV installer
We purchased the PolyStudioX70 system installed by AVAOnline:
Our installation by AVAOnline has been problematic from the start. They sent a technician who endorsed the X70 system, but it has only correctly worked a few times in the past few months. We have been on the phone or emailing many times to rectify the situation.
AVAOnline also recommended upgrading our Microphone Array to a tabletop model, which wasn't what we initially wanted and was the main reason they sold us the system that came with the Real Presence Wireless Microphone, which never functioned properly. It resulted in a chaotic situation where only 1 or 2 users could be heard. They provided a quote for a tabletop microphone at an exorbitant price of over $4500, which we found unreasonable.
Upon my contacting the manufacturer regarding a part on the quote costing over $2500, the technician from the manufacturer explained to us, in clear technical terms, that we didn't need such an expensive part. With the techs advice I purchased Poly Extender cables for $140, a Poly Extender Microphone for $120, and used a 20-foot cat 6 cable, which surprisingly resolved the issue. It seemed like some questionable practices were at play.
A little later, the Poly X70 system stopped working again without any changes to settings or cables. This was around the time when AVAOnline Tech Director, Vince left the company, and Carl LaGrotteria took over. I brought up the latest issue to Carl lagrattia and asked for help, and he abruptly terminated our relationship via email. It was a swift and unprofessional response.
My advice to others is to avoid using AVAOnline.com due to their poor-quality technicians, subpar service, and negative attitude.
It's important to note that our device is still under warranty so for over two days I reached out to both Poly and HP support..
While dealing with both Poly and HP, the parent company, has been challenging, I have finally found a helpful technician at Poly. Hopefully, we can resolve this issue.