AV Addicts 

I would almost suggest this is a scam to hold money for a couple of weeks. ordered a microwave and expected delivery within 3 days as was in stock. When it didn't arrive spent several days phoning and sending e-mails without reply. When I finally got through was promised delivery the following Wednesday. It didn't arrive. Two weeks after ordering got through to the customer service again and suprise, suprise they couldn't fill my order and offered a refund. What about the interest! Wish I had seen this sight before placing my order.

I eventually got the TV that I ordered about 3 week late. I must say, I was really pleased with it. But the 'free' HDMI cable I was promised has never materialised. I rang them on at least 8 occassions and although I was promised 'it was in the post' it never arrived. I've given up.
I am reporting AV Addicts to Birmingham Trading Standards. I will never use this company again.

Ordered a TV from this company admittedly it did arrive promptly but in a beaten up open box which had been taped up with hazard tape, my partner had unpacked the tv by the time I got home and had found all the packaging was pieced together like a misfitting jigsaw and the stand of the tv was incomplete. Straight onto the phone to be told that the courier must have opened the box and taken the part and that 'we dont sell open box products, all our items are new and unused', this information was shouted at me without me even mentioning the condition of the box I had only stated that a part of the stand was missing. In my opinion this was obviously a display model and had been put back into the box which had been lying around for a while getting bashed about and the stand had been forgotten to be put back. After weeks of ringing and emails and being promised to supply the stand I went to LG direct and got one myself.
This company will lie and cheat anyway they can.

Absolutely shocking customer service from these jokers - ordered surround sound system on a Monday as website said delivery 1-3 business days - website showed item available but after 3 days I heard nothing and was told it was out of stock and would be in stock following Monday and delivered Tuesday or Wednesday - heard nothing by Wednesday so told I ran on the Thursday to be told it was discontinued item and alternative would be sent the following Tuesday.....guess what heard nothing so rang on Tuesday when no sign of it was told would be there Wednesday - heard nothing then told it would arrive on Good Friday (hardly likely!) or Easter Tuesday still didn't arrive!! I eventually received product today almost 4 weeks after ordering! Lied to throughout - please avoid.

Good price for gas hob & said to be in stock. Only order ack was from SagePay. Order tracking system would not accept email address & password sent to me. Request for delivery date & to report order tracking problem made by on-line message system not replied to after about 2 weeks.
Telephone mostly allowed to ring without any reply. Eventually got delivery promise for yesterday but still not arrive. When eventually got through by telephone today seemed to have lost record of order, promised to ring back "shortly" but have not done so.
When it is eventually delivered, if it is faulty then God help me.

I ordered a 50" TV yesterday afternoon from av-addicts, and was slightly worried after reading the poor reviews on this site. I received a phone call late yesterday afternoon confirming delivery would be today. I then received a call this morning to say my item would be delivered between 11am and 1pm, it arrived at 12.10pm so am extremely satisfied with the service provided. The delivery men also ensured we inspected the tv before I signed, so was nice to see they cared about the customer. Would recommend this company without hesitation!

On February 4th, I ordered an expensive HOOVER washing machine at £125 cheaper than any where else on the web.

I also got an incomplete confirmation by email and that caused me to look at all these reviews - at which point I panicked thinking I wouldnt get my machine after all ! (I even tried to cancel my payment but it was too late).

After two days I called with my order number and a very polite man answered the phone and confirmed I would have my machine shortly.

Sure enough on day 5 I got a call from a local delivery company who arranged to deliver my machine as promised.

It is now installed, no damage, no issues and all working well. In fact I am delighted.

I'm certainly not disputing anybody else's experience but I would like to confirm that AVADDICTS came up trumps for me - and I saved a lot of money as well.

I have never dealt with such incompetence. The website CRASHED as I was paying for an expensive ££££ LCD TV and stand. Their merchant account is unstable and hasn't even had the date updated to 2010. No confirmation e-mail due to technical issues and had to chase up SEVERAL times on a daily basis to confirm the order and a delivery date. That's if anyone answers the phone. Item was NOT recieved within 3 days as guaranteed. Moreover, the stand which was supposed to come with the TV did not arrive. I then wasted a day-off when they said it was going to be delivered. Several excuses by the sales staff: stand was broken and had to wait for re-stock, the stand was delivered to the wrong address (yeah right!), etc. The only thing that was done immediately was the payment! It seems this company is "Just in time" ordering and doesn't actually hold any stock- they seem to have to call their suppliers and delivery company (UK Mail) for every query. BUYER BEWARE: You'll likely spend days trying to get a definitive answer and will have to constantly chase them up. Would definitely not recommend to anyone despite competitive prices. 1 year warranty offered is basically the manufacturer's warranty as well. Infuriating company and a complete waste of time.

I ordered a washing machine online. Payment was taken within 60 seconds and I received an order confirmation the next day. I chose the company as they offered the product as IN STOCK and 1-3 days delivery. Being without a washer I thought this was a plus point. Chased them on several occasions for delivery and they always promised dates then nothing arrived. 3 times this has happened and finally today the washer turned up. THIS IS DAY 9. Great I thought! NOT GREAT. Driver didnt have a tail lift on van so wouldnt unload it and being 300kg and me having a hernia I couldnt do it. Promised they would definitely re- deliver today. Several phone calls later and the logistics company said they cant deliver today. So i asked them to refund me so I can go out and buy another. Suprise surprise they cant refund immediately! Customer service man extremely rude and not interested in helping. Lies and makes false promises. I work and cannot keep taking days off to wait in for something that never arrives. They told me they kept their side of the bargain by delivering today.I would laugh if it wasnt so farcical! Would never deal with them again and would never ever recommend to anyone.
Reported to ISIS and also to trading standards using link to this site as evidence.

ISIS REQUIRE ALL DISAPPOINTED CUSTOMERS TO REGISTER AND COMPLAIN AS DO PRICERUNNER THEY CANNOT TAKE INTO ACCOUNT ANYTHING OTHER THAN PEOPLE REPORTING DIRECT. PLEASE TAKE THE TIME TO ACCURATELY REPORT ON THIS COMPANY SO WE CAN ENSURE OTHER CONSUMERS ON PRICERUNNER AND PRICE GRABBER ARE AWARE OF THE LEVEL OF SERVICE.

I ordered a Bosch hob from the website middle of December. Was expecting delivery within a few days as stated on the website. I phoned repeatedly and spoke to the same woman who kept promising delivery within the next day or two. They took the money from my card straight away.

By the middle of January I got a phone call saying that the hob had been damaged by the courier (I don't believe them though) and so they would have to get another one in from their supplier. So I decided to cancel my order as I was well within my rights. I was told I couldn't have a refund because they'd already ordered it from their supplier. I told them that that was a load of rubbish and stated that under the Distance Selling Regs I in fact was entitled to a full refund as it hadn't even been delivered yet and would be entitled to one up to 7 days after receiving it.

I then put this in writing to cover myself and followed it up with a phone call. They agreed to give me a refund. Then 2 weeks later still no refund and they delivered the hob out of the blue. I would have refused delivery but it was at my work address and our warehouse person just took delivery as they weren't to know.

By this time I'd already bought the same hob from another compnay and had it installed. I've now been chasing AVAddicts for 2 weeks to get them to come and collect it and give me a refund. They've just promised that they'll collect it on Monday (but I don't believe them). If they don't I'll be taking it up with my credit card company.

Ordered an item back in december, the money was taken straightaway. I waited two weeks nothing arrived. I rang up the company only to be told the item was not in stock but they are expecting delivery which was also untrue as the item never arrived. They do not inform the customer if an item is out of stock, no information at all. Have asked for refund three times and they promise to refund my account however no such thing happens.
Stay well clear of this company

Ordered item last week, should have been delivered today or yesterday. Just phoned up and got usual story (going by other reviews on here) of it being out of stock.

Decided to cancel order instead.

l bought cooker hude online.l pay and after l call them they say next tuesday!l wait all aday nobody turn up! l call them they say not in stock "l dont belive they have stock any way!" they told me l get my money with in 3 working days call them 4 days after onother 3 day and another and another!.....
DONT SHOP FROM THEM YOU WILL BE SORRY!!!!

purchased a drier-£784 on 27th nov -told there was no stock and it would be available in 2 weeks-cancelled my order, but they still took the money and no refund to date-telephone doesn't get answered
this sounds too familiar?

Purchased a Blu Ray on 31 October. Told that it wasn't in stock and no details of when it would be available. Cancelled order but they still took the money and no refund to date. Telephone doesn't get answered. The comapny is a sham and it is about time either trading standards or the ISP's collectively do something to stop consumers being ripped off yet again

Ordered washing machine over the internet on a Saturday. Never received the promised email regarding delivery so phoned on the Wednesday to be told it would be delivered on the Friday, fair enough. Friday arrived, still no email confirmation so I thought I would phone to check approx time of delivery. Spoke to a lady who seemed to be doing the washing up judging by the noise in the background who told me to ring the delivery company. They were very helpful but said they did not have an order to be delivered to be. Phoned back AV Addicts and woman said she would ask dispatch to ring me at 11.30 when they started work. No phone call by 1pm so I phoned yet again, only to be told the goods had arrived damaged with them and they could get some more by Mon/Tues the next week. Phone call from them Mon saying the washing machine was damaged (yet again!) and wouldn't have any more for 2 weeks. Told them to cancel order and recredit my account, which they then took 4 day to do! Terrible company!

I ordered a laptop that was in stock and never received it, i was told that it was damaged and another one was on its way.
When that one never turned up i was told it had been stolen in the post although when i asked for the tracking number none could be provided, very strange!!.
Now i am awaiting on a promised refund that has not turned up 9 days after they say it has been done.
I have had to pass the problem on to my credit card fraud department.

Purchased a home cinema system from them.Never received a confirmation email for my purchase so called them and they said they would send me one with my order reference number Etc. Never came.The system arrived after a few days. After setting it up I put in a bluray disc to try it out. Everything worked fine until I went to eject the disc nothing happened,looked in the troubleshooting and tried what it said in there, again nothing happened.Called AV Addicts the following day (saturday) and they agreed it must be faulty. They told me to email their customer services with a description of the problem and my customer reference number.What customer reference number? I never received one.
They finally give me a reference number so I send the email.
Nearly a week passes by and I have heard nothing so I decide to give them a call.(friday).The lady I spoke to informs me they are sending a replacement to me on tuesday.This wasn't convenient for me as I work away so I would need to change the delivery address to my wife's work.
Was then told to call back monday with the new delivery address.
When I do this I am told it wouldn't be coming tuesday as they don't have any in stock.The guy I spoke to said they will have them in friday possibly monday and would email me when they get them in.
Another week passes by and I hear nothing so I decide to give them a call.(tuesday).The guy I spoke to puts me on hold a couple of times then tells me he will call me back in 10 to 15 minutes. Three quarters of an hour passes by with no call back so I call them.Now a lady I speak to says the guy I spoke to has gone out and she will get him to call me back at six o'clock.You guessed it no phone call.
I call them the next day and I'm told the replacement will be with me on friday.Box the faulty bluray player up and swap it with the courier I am told.Hurray at last I will be able to watch a film other than the one that is stuck in the machine.
Friday arrives and it gets to 1pm and no sign of the courier so decide to give AV Addicts a ca

I have had a very bad experience with this company. Yes the dryer came within 3 days but was damaged and getting a replacement was very diffictult with very bad administration in their offices. Their service to this customer was not good, never ringing back when they said and promising things that did not happen. I have eventually received my replacement but with plenty of stress attached.

Before I explain the original problem I would like to state this is the second time this review has been added. The first time I posted it, the sales manager of the company threatened the review site with legal action if they did not remove it! I have now waited over a week for a promised phone call to discuss this matter...still waiting!

We ordered a hob from this company because of the lower price (as compared to other companies). Firstly, when ordering online, a message popped up telling us the payment had not gone through! As it looked a bit suspicious we called our 24 hour banking and were told the payment had been taken from our account…PANIC! My husband called the company the next day and was told the order had gone through, but he was given NO explanation about the online incident. We were told the item would arrive within 3 working days – would be with us by Thursday. When I called to check this on Wednesday I was told by a very rude man to call another number, which I did. The item never arrived on Thursday (the day I had arranged to be at home for the delivery) and only after several phone calls and hours of waiting in at home, it arrived on Friday. BUT it was damaged in several places. I called straight away and was told I would have to email customer services, someone would call on Monday to organise a replacement…NO call on Monday and when I called them I was told I would now have to email pictures of the damage. When I queried the replacement, the man actually raised his voice at me…pleasant individual. Finally got a replacement day on Thursday (after much complaining, which as a customer should not be necessary). Really not happy with their standard of customer care, it is really under par.