My usual shop where I service my Ducati had never used Autrella before, but they said Autrella was smooth and easy to work with, they approved my claim for a new clutch master cylinder and brake light... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellence customer service- filed my claim for my motorcycle repairs and was instantly approved for the repairs. This is the 4th time they have paid for repairs for me and I truly appreciate the fas... Mehr ansehen
Your are not providing the coverage that I have paid for. I still had to come out of my pocket hundreds of dollars to replace my front wheel and tire because you only delivered partial coverage. Now m... Mehr ansehen
Unternehmen hat geantwortet
While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.
Kontaktinformationen
Vereinigte Staaten
- 844-778-9175
- support@autrella.com
- www.autrella.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The Dealership made the call to…
The Dealership made the call to DiscountESP and all details of invoice approved without me making a single call.
I would not go without
They have always been there for me. I almost never have to use them but I most definitely have and they always were there to take care of everything. I would not go without
Alex was very easy to work with and…
Alex was very easy to work with and guided me on what needed to be included for my Harley Trike. Thank you Alex!
It took multiple calls and attempts for…
It took multiple calls and attempts for approval paperwork to be emailed….not the first time! Is this an intentional directive by your company? Many others I know experience the same thing over and over!
This was a horrible experience for me…
This was a horrible experience for me and the shop that did repairs to my machine! It took 3 months for me to get repairs approved and complete. I had to repeatedly call/email to get the order approved and once the repairs were done I had to call/email repeatedly too get payment to the repair shop. I was told my the technician that for these reasons and experiences they do not like to utilize these types of plans. I have a 5 year plan and this has me regretting it
Terrible experience
Terrible experience, unprofessional staff - total harassment. Didn't move forward, requested the calls stop and I was ignored and harassed. I asked multiple times to be left alone and their rep did not care. Look around for a different company, if they will hire people like this, I can't imagine how much worse the customer service would be after doing business with them. Stay away!!! The response from ESP was a flat out lie. I made it crystal clear that I did not want to be contacted again. Their employee didn’t care one bit and although I told him not to contact me again he continued. I told him I revoked any permission to reach out again, and that I’d report him - he continued anyway. I told him I would report him to the the Insurance Commissioner and he continued to reach out. This company is now trying to distort reality. Instead of accepting any responsibility, they’re distorting facts to reduce the damage. The ridiculous thing is that had their employee honored my request - this would never have been necessary. I asked to speak to their management and guess what? They never provided any contact information in an attempt to hide the truth from their leadership team. I have reported them to the BBB and now it’s off to Yelp. This whole situation was caused by their employee Devin. Don’t buy anything from this place - ever. Their response is a classic example of providing a ridiculous response that attempts to cover up horrible unprofessional service and dress it up in disingenuous courteous wording. Now it’s time to post this on FB and X.

Antwort von Autrella
Pretty cut and dry
Pretty cut and dry; Dave was super helpful in getting me the information and signed up!
great experience - good pricing
Easy to work with, good pricing, fast turnaround. Received a couple of good discounts and was able to cover all the items I was interested in covering without breaking the bank.
It was easy and informative plus the…
It was easy and informative plus the salesperson was on top of everything and I was pleased with how everything was laid out to what was covered and what my deductible was and the full payment or monthly payments would be. Great insurance for me and my bike 🏍️.
2nd contract with ESP and Franko was…
2nd contract with ESP and Franko was very helpful
Franko was just a pleasure to work…
Franko was just a pleasure to work with. I haven't had to use it yet, but if the process is as seemless as the quote, I'll be very impressed.
A pleasure to work with
I was concerned about my new purchase being out of factory warranty even though the bike had 7221 miles. I purchased a 2021 CVO Ultra Limited and was concerned about all the digital and after market items installed. Devin Cardozo knows his product and explained to me different options. He was very informative and understanding of my concerns. A pleasure to deal with him. Definitely recommend him and his company, which I found out about from watching Traveling Tall on YouTube
Alex was fantastic
Alex was fantastic. I really didn't expect the process to be so easy and well managed. Hoping I don't have to use the warranty, but glad I have it. Thanks, Alex!
Great experience
Very easy process. Explained everything to the fullest. Also great recommendations on which coverages were needed and which weren't. Franko Cardozo was great. Thank you
ESP makes things happen!
Kyle is very good at what he does. The approval process could be faster. They have to protect their finances. However, they did take care of me once the verification process was finished.
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