Atrocious Poor Value Service, Missed Deadlines, and Avoidable Losses
Title: Atrocious Service – A Total Waste of Money, Time, Effort, and Sanity
If there was ever a paradox in a business name, Assist A Landlord is it. The name suggests help and support — my experience was the opposite: disorganisation, incompetence, dishonesty, and a complete lack of empathy.
I engaged Assist A Landlord Ltd (previously known as “Evict My Tenant Ltd”) to handle a Section 21 possession claim. What I experienced was the most stressful, unprofessional, and avoidable mess I’ve ever had with any service provider.
They are not regulated, and appear to operate using multiple limited companies with different names and at least three different office addresses — which in my view only serves to create confusion and make accountability harder.
In my case, the process was disorganised, riddled with errors, and lacked the attention and follow-through I expected from a paid service.
Emails were often ignored, and phone calls rarely achieved anything. In my experience, reception staff simply repeated the same script — as instructed by Nicholas Gordon — until customers were worn down, exhausted by the lack of progress, and simply stopped chasing for updates:
“Nick is not available. What is your name? How do you spell it? What is it regarding. We can’t help you. Will ask Nick (Nicholas Gordon) to call you. What is your contact number?”
This never led to a meaningful update, resolution, or call back. There was no empathy, no sense of urgency, and no real effort to resolve matters.
The first possession claim (N5B accelerated) was submitted after charging me £700 just to fill in a form, yet it contained factual errors, missing basic information, and misleading content. These were serious mistakes for any professional, let alone a firm specialising in eviction work. I had to approach a solicitor to seek advice. The first time I got a meaningful response from Nicholas Gordon was only after I sent him a formal complaint letter prepared with help from Citizens Advice.
The first claim was mishandled and withdrawn on their advice. The replacement claim was issued by the court two days out of time, making it invalid under the rules — something that could easily have been avoided.
I gave him a second chance — and he mishandled the process again. The replacement N5 claim was issued by the court two days out of time, making it invalid. For a company claiming expertise, this is an elementary and inexcusable failure.
As a result, I suffered:
• Delays in selling my property
• Extra mortgage interest
• Aborted conveyancing costs
• Loss of part of the agreed sale profit
The entire experience was a waste of money, time, effort, and sanity. It was horrible, stressful, and traumatic from start to finish.
This is my truthful and documented account. I share it so other landlords can make an informed choice before trusting this company with something so important.
From my experience, the work provided was something landlords can do themselves using free, publicly available guidance. Despite charging for their service, basic steps were missed, and key deadlines were not met.
This is a factual account supported by dated emails, court paperwork, and my formal complaint record.