Aspen Dental Bewertungen 

Went to Aspen dental for new dentures and was talked into thier motto product. It did help but financed what my ins co did not pay. The internet rate is 33.3 percent . Taking 18 months to pay off this motto. 36.66 dollars every week for 18 months still have 8 more months till its paid off. And now aspen dental says I still owe them 599.00 dollars even though I financed what they said my ins didn't cover. Never did get denture yes staff eas nice but now I know that was just to get you feeling good so I would say yes to over priced procedures. Also said I could not have a regular cleaning being they said it was against the law if I have early gum disease. Of course the price after my ins covers is 295.00. I feel they owe me money and I will look into filling a small claims lawsuit. Never did get the dentures or overpriced cleaning thanking my lucky stars for this. I am also looking into filling a small claims suit against the finance Co. 33.3 percent is very high in n.j. I don't know if there is a legal limit to what a finance company can charge. Do not go to Aspen dental find a regular dentist.

Aspen Dental does not know how to make dentures that you can eat with. The teeth are dull from the get go. Can't bite through a slice of tomato or onion. These teeth are a total waste of money. I forced myself to ware them for a year, hoping to get used to them. I finally went back to my old dentures that are 35 years old. Do yourself a favor and go to a REAL dentist. Spend a little more and get dentures that you can be happy with. Stay away from Aspen Dental!

Dr. Joe in pleasant hills gave me back my smile.i was a mess when I first went there. He gave me hope. He is so kind and caring and patient. I adore him! He is awesome!; so is the rest of the staff! J

I visited Aspen Dental because I was experiencing significant pain in a back tooth on the left side of my mouth. Unfortunately, I left feeling frustrated, pressured, and completely dissatisfied with the care I received.

My experience started poorly when the staff failed to verify my dental insurance, even after I explained that I had coverage and that my insurance information should already be on file from a previous visit—which, incidentally, had also been unsatisfactory. Nevertheless, I paid the amount requested upfront before being taken back for X-rays.

Before the X-rays were even performed, I was asked whether I would be willing to pay for a deep cleaning if they determined one was necessary. Looking back, this should have been my first warning sign.

After the X-rays, I was placed in an examination room where the dental hygienist briefly reviewed my X-rays, glanced inside my mouth, and informed me that I needed a deep cleaning. Shortly afterward, the dentist came in, briefly examined my X-rays and teeth, and repeated the same recommendation.

I specifically asked about the pain that had brought me there in the first place. Rather than providing a clear explanation of what was causing my pain or discussing treatment options, the dentist simply stated that he would prescribe a mouthwash for me to use until I received the deep cleaning.

I was then directed to the financial consultation desk, where I learned that my examination and X-rays were covered by insurance, but the recommended deep cleaning would cost over $4,000. After insurance, my out-of-pocket responsibility would still be approximately $2,000.

When I asked whether I could have one side of my mouth cleaned at a time to make the expense more manageable, I was told the dentist preferred to complete the entire procedure at once. Instead, I was encouraged to apply for medical financing to cover the cost.

Despite my continued questions and concerns, the financial representative seemed more interested in scheduling the procedure than addressing my concerns. I was even told they could perform the cleaning later that same afternoon.

At that point, I felt extremely pressured and uncomfortable. I declined the appointment because my immediate concern—the tooth pain that brought me to Aspen Dental—had not been adequately explained or resolved.

I ultimately contacted another dental office, where my pain issue was addressed and resolved.

My biggest disappointment is that I went to Aspen Dental seeking relief from pain, but the experience seemed to revolve around selling me an expensive procedure and arranging financing. I am not suggesting that a deep cleaning was unnecessary, but I expected a thorough examination, a clear explanation of my pain, and an opportunity to understand my treatment options without feeling pressured into an expensive procedure.

Patients deserve to feel heard, respected, and confident that their immediate dental concerns are being taken seriously.

Based on my experiences, I will never return to Aspen Dental, nor would I recommend them to anyone seeking dental care.

What I liked about Aspen Dental was their modern equipment and the staff was friendly. What I didn’t like is I went in for a root canal and I’m having the same issue the pocket of fluid over the tooth and pain. Before the cap was even placed on the tooth I had another pocket and it was filled with blood. I was told by a staff member that was normal. I have even a bigger pocket now with fluid and pain. I made an appointment and a day before my appointment I was asked if I could come in sooner I replied no I work and have arranged to take off for the original time of 2:00pm. I was told they overbooked I replied that’s not my problem and 2:00 works for me. I received 2 calls to change my appointment by two different staff members there was a pause on the phone as though they were preoccupied I kept saying hello. I got very angry this was VERY unprofessional for such a large company in my opinion. I called back and asked to speak to the main office manager I was told she is one of the people that called me then I got really upset. I would not be having to do this appointment if my dental service was handled correctly in the first place. This incident was at the Bossier City, LA location on Airline Dr.

I read the negative reviews which outweighed the positives reviews, and decided to see for myself what kind of experience I would have. It was a very busy morning at the Vestal, NY office, but that didn’t hinder the process of checking in smoothly and being greeted with genuine friendly smiles. My concern was the end result of what I came to achieve, which is a smile I would not only be able to just live with but to be genuinely happy. The dental team put me at ease by fully engaging in that goal to make it happen. When I met with Eileen during the financial phase, she got me the pricing AND payment plan that lifted a considerable amount of pressure off my shoulders. I consider my experience, overall, a grand slam out of the ballpark. If you’re still on the fence, just give it a chance like I did. I don’t regret my decision at all. Blessings!

As they requested, I paid at the time of service. After the claims were processed by my insurance, I realized I overpaid. They are not honoring their contract with United Healthcare and are refusing to refund what I overpaid.

They are shady, after I went to my first visit. They did X-ray, examination. Gave me a bill, estimate.

A month later, I went back, had a toothache, right at the front desk. They DEMANDED $100! I asked for what? No valid explanation. I walked away. Then reported them to my Dentist plan.

Never going back to Aspen Dental

Got taken by TV ads, once there and the sit down with the USE Car salesperson, TV ads tell a story of working with budgets and helping people yeah right. Back to used car sales; it was as though one was looking to buy a used car total cost of work before insurance 9000.00 after insurance 6350.00. A root canal $2800.00 a cleaning 956.00. cheaper to buy a car that get one's teeth fix at this joint! What happen to a family dentist?

I had a broken back left molar, it was sharp cutting the left side of my tongue. The dentist literally engaged in upselling an expensive treatment plan while my tongue was bleeding, claiming I had a crown on the tooth next to the broken tooth. Wanting to "save" the broken decayed tooth with a crown; however I have no crowns lol, and I literally had to advocate for the extraction of the decayed broken tooth, was gaslit in the dental chair in intractable pain. It was literally ABUSE

My wife and I arranged for her mother to visit the Onalaska WI clinic, my wife is the medical POA so had to be involved with setting things up.
She went out of her way in advance of the actual clinical visit to go in, in person with the insurance card, hand it over and ask if that insurance is accepted.
She was told by an Aspen Dental employee that it was.
When we actually took her in for the appointment we were then told it wasn't accepted with no real explanation why we were initially told otherwise.
It really isn't rocket science.
We gave them the chance in advance to confirm or deny.
We don't work there so we can't possibly know either way.
It's sheer incompetence, there's no other way to describe it.
An inconsiderate waste of another person's time due to that incompetence.

Wish I could put something lower the 1 star..
Drove 1.5 hrs to an appointment that they canceled on me!! Said the email must have went to spam like I was supposed look there!!? Never will I go back! Stay away from this place. Specifically the Aspen Dental in Escanaba, Michigan.

Took my son to this dentist (In Cordova. TN) and all they did was an exam. they scheduled him for two fillings, and had us prepay for that service, but when we went to get them done they triple booked the appointment and didn't have time to do the procedure, so they wouldn't take him in. So they rescheduled the appointment, at the new appointment they wanted us to pay again. When I called corporate they doubled what we supposedly "owed". Total Fraud.

I made an appointment with Aspen Dental because they offer early appointments that fit my work schedule and I needed a bottom molar evaluated due to a filling that had fallen out.
I have incredible anxiety about dentists in general due to bad experiences in the military. I also have previous damage due to a medical condition.
First, they used a plate that was too large for my mouth for the x-ray. A surprisingly painful experience. I would have been okay if this was the only problem.
Later a hygienist conducted a gum exam. Again, I have damage so I am not expecting a perfect report. The whole time I felt as if I was being upsold. MIND YOU I am crying because of my anxiety and all the poking. I get offered an overpriced electric toothbrush and apparently I need a deep cleaning / scaling and an antibiotic. I am currently pending a second opinion, due to the cost and the exuberant sales attempts at Aspen.
Later, the dentist spends less than a minute looking at my teeth. She stated that I need a root canal on my problem tooth, also pending a second opinion. (I had assumed probably a crown.) She did not mention the state of the root or pulp.
I scheduled the "deep cleaning" that day but did not show up for my appointment due to the troubling reviews I have seen after my first appointment and my general discomfort with the place.
After this, the worst part, the hygienist reaches out to me from her personal phone number and shares diagnostic information over her unsecured line. HIPPA violation and just odd. Clearly she needed the follow through either for an incentive or bonus. She used scare tactics (bone loss) to get me to reschedule my appointment.
Please go to a local or non-corporate dentist. Aspen will try to take advantage of your vulnerability. If something seems odd, trust yourself.

Went in for checkup and to deal with tooth damage and decay after hospital stays for brain injuries that did not do basic maintenance for my teeth. Needed multiple sessions to take care of everything. Both dentists and staff were kind and compassionate. Front desk staff were knowledgeable and helped me with paperwork/billing for coverage. Fillings and other work were the least painful I have had in decades. Glad to have kind and reliable dental practice nearby.

I have filed a complaint with BCBSTN, Care Credit and the State. I should have done due diligence and more research. Go on Facebook and search Aspen Dental, Look on Reddit at the horrible reviews. From billing issues to dentures not fitting and matching your real teeth. Don’t stop at just Google.

went to Aspen forlower denture because they advertise low cost, financing and they accepted my BCBS insurance. well, that is all baloney. i have paid thousands more than originally quoted. Had an appointment today to get my permanent dentures. The appointment has been scheduled for a month. I arrive, check in. The receptionist said that I had a balance on my account, which I do. $400 remaining of the thousands that I and my insurance have paid. I told her I would be taking care of it next week when I receive my Social Security payment for this month. I waited for my appoinment and after waiting for 20 minutes, the receptionist tells me that "in order to move forward, we wll have to have the balance paid". Out loud, in front of other patients in the waiting room. I was humiliated. Since the appointment has been booked for a month, surely someone could have contacted me to tell me this. I left, still no permanent dentures, its been 7 months since my lower teeth were extracted. That procedure was a horror show also.
DON'T GO TO ASPEN!

They are the worst and the dentist talks to you like if you were a kid. If you don’t want to do something they want to force you and yell at you. Very unprofessional it is the worst

I went to Aspen Dental a few years ago. My overall experience was bad. I tried to get in recently because my dentures are the worst. I keep getting cancelled and tried to reschedule and I’m told they have 1 appointment on a day and time I can’t do. If there is a class action lawsuit I want on the list! This is the worst place I’ve ever seen. I will go somewhere else but I deserve a refund and this office needs shut down! Worst people and worst service!

I made this appointment six months in advance and was scheduled for a 2:00 PM appointment. Four days before my appointment, I received a request to confirm the appointment. After I confirmed it, I discovered that the date and time had completely changed.

When I called to address the issue, I spoke with Alexa. Unfortunately, she was unable to explain what happened or why my original 2:00 PM appointment was changed. She stated that she had no idea how the change occurred and could not provide any explanation for what happened to my original appointment.

I find this extremely frustrating, especially since I made the appointment six months in advance and confirmed it as requested just four days before the appointment. I would appreciate an explanation of what happened and why my original appointment time was changed without my consent