Antler Homes Bewertungen 

The Antler team from start to finish have been a pleasure. Clearly, a business that follows the correct process and work extremely hard to ensure we have enjoyed the experience of buying a new home. Becky fields has gone above and beyond in order for us to move into our new home and we cant thank her enough for her endeavours.

We are in the process of buying an Antler Homes new build. We feel we have been very lucky to have Becky Field as the Antler Sales Executive. A world-apart from the estate agent we had previously encountered. She has been extremely welcoming, accommodating and knowledgeable throughout the process so far. As first time buyers she has helped direct us and let us know the next steps in a friendly manner.
We have been really impressed by Antler Homes so far and we can’t wait to move into our new home!

If you're going to purchase a new build, try to find one where you get an after-sales Customer Care Manager as good as Danielle Costin. Any snags we reported were addressed, and she was genuinely determined to resolve them as quickly as we were. Antler Homes has set the bar for quality and service, and we would consider purchasing from them again.

We bought our new home from Antler in August 2024. We have been so happy with the help and support received. Our chain was complicated but Antler (specifically Annette and Jay) gave us so much support, chasing counterparties for us, ensuring everything stayed on track.

Our home is finished to a really high standard with quality fixtures and fittings which we absolutely love.

Danielle Costin has been our Customer Care Manager following completion. She is so knowledgeable, has been really supportive and really cares about her customers. We've had a few teething issues which are to be expected and they have been dealt with really swiftly on all occasions, Danielle often goes the extra mile to ensure the high standards set by Antler are adhered to. I would definitely recommend.

The whole process of buying is well managed with good levels of communication and action.
A little frustrating sometimes to have to wait for different people to fix the same problem, eg we had a bathroom leak, so had various separate visits from plumbers, tilers ( who refused to apply mastic for some inexplicable reason..!), electricians to sort out lighting, someone else to repair the damaged sealing then another firm to paint the new ceiling! All well communicated but a very clunky and untimely process.
That said, the support from Danielle in after sales has been exceptional and other snagging issues have been resolved professionally and with a customer focus.
Only a couple of snags left and then we are hoping we are done, I guess Danielle is too..!

Thank you

We bought our house from Antler Homes at Whyteleafe Grove 15 months ago and we have been very happy with the quality of our property and all the fittings.
The after sales service has been extremely good and Danielle Costin deserves a special mention for responding to all snagging issues we encountered (which were quite minor) very quickly and efficiently.
I have no hesitation in recommending Antler Homes to potential buyers, our experiences have been very positive

We recently downsized and purchased a new build home in Felbridge from Antler Homes, and the entire experience has been nothing short of exceptional. As with any new build, there were some minor snagging issues, but these were handled promptly and with great care. The on-site team has been fantastic, always friendly, professional, and often resolving tasks the very same day, which has been a huge relief during the settling-in process.

The layout and quality of the home are truly outstanding, and it feels like it was designed with thoughtfulness and attention to detail. Downsizing can be a daunting experience, but this home has been the perfect fit for us, making the transition not only smooth but enjoyable.

Danielle from post-sales deserves special recognition. She has been incredibly helpful, responsive, and supportive throughout the process, going above and beyond to ensure that any concerns were addressed quickly and efficiently. Her professionalism and kindness have made this experience even better.

Antler Homes has exceeded our expectations at every stage, and we wouldn’t hesitate to recommend them to anyone considering a new build. Their commitment to quality, customer care, and attention to detail has truly set them apart.

Alex

14 months after moving into our new Antler house, we finally have the home we thought we were buying and are proud of.
Our completion date was pushed back 3 times; in total it was 5 months late, meaning we were in expensive Airbnbs for 4 months. Since then we have fought an uphill battle to get Antler to fix substandard work which was only completed once we lodged an Official Complaint.
1) Our handover was farcical with a woeful lack of information on the air source heat pump (ASHP) and the scant information we were provided with was incorrect. We were told to use the heating controls in the same way as we would for a gas boiler – wrong. Vaillant, the ASHP manufacturer, told us that Antler had set the system controls for an old, leaky house – we’re in a Passivhaus. The plumber who had fitted the system went bust shortly after we moved in and it took 13 months for Antler to fix the teething issues with our ASHP as they couldn’t claim from the subcontractor.
2) Our car ports had been shoddily clad with plywood that swiftly went mouldy. Also, only the uprights had been clad; the diagonals had been left with the metal frame exposed. After complaining to Antler that these were woefully short of what we expected from a ‘quality’ builder, the Head of Customer Service told us the diagonals “can’t be boxed in”. A trip to another Antler development (Slinfold) about 15 miles away proved that was incorrect. After 14 months of insisting that these were an eyesore, we now have the car ports we thought we had purchased with the frame clad with wood and the diagonals covered.
3) Our fascia consisted of multiple pieces of wood, rather than one piece. It had cracked and the paint blown before we moved in and looked worse than the fascia of the 70-year-old house we had previously owned. We were told it had been built “according to the specification”. Antler wasted their money paying for the fascia to be refilled and repainted – only for it to crack again within a couple of months. After 14 months of nagging, it has now been faced with one piece.
4) Every window in the house was scratched, many very badly. While Antler agreed to pay for these to be polished out, the Head of Customer Service failed to find anyone who would do this work – in the end I gave in waiting and found someone within a day.
5) Landscaping hasn’t been carried out according to the plans. We have been left with areas of overgrown brambles rather than the wild flower corridor specified in the planning permission. Black plastic has also been left in the soil in places. We have mostly given in on battling Antler about this and have started to undertake the work ourselves.
Our experience is that jobs where Antler can pass the costs onto subcontractors are swiftly dealt with – but work where they have to pay from their own pockets is a completely different matter. The Head of Customer Service doesn’t understand the technology installed in Antler’s houses and hides behind “it’s according to the specification” without ever acknowledging that the spec itself may be substandard. Emails go unanswered and progress is glacially slow. While I’m delighted with our new home now – it’s a joy to live in – it’s been a long and very stressful journey to get here.

Initially happy but much less so since moved in. Due partly to delay in fixing issues but mainly due to appalling managing agents they have appointed who interestingly have very poor reviews on here. They don't respond to any requests and continually fail to provide any evidence for expenditure to justify their charges as law dictates. Certain we are being overcharged

As a retired couple who downsized from East Horsley and having a choice of three main new build sites in the area, we initially chose one that was near the village centre but soon rejected it after seeing the build quality, size and extensive delays
Green Oak Park was in a different league albeit more expensive but our experience was positive from the initial enquiry to completion and the after moving care and help has been outstanding thanks to the positive and professional attitude from the sales and site managers.
The half completed building site is kept in excellent tidy condition and we find the friendly and positive attitude of our neighbours are indicative of a well satisfied community
Congratulations to Antler Homes & its staff

We discovered Antler’s new homes by chance, having not heard of them before. From our initial viewing through to moving into our new home, the team at Antler has been accommodating, fair, and communicated effectively. The quality of the home is outstanding, and we are delighted with every detail. While there are minor defects and cosmetic changes we would have preferred, we are working with Antler to address these. A huge thank you to Natalie, who has been instrumental in our home-buying journey. Antler should definitely consider her for an end-of-year bonus.

We moved into Green Oak Park, West Horsley back in July and have had a very positive experience. We had a few snagging issues but they have almost all been resolved and rectified by the wonderful Antler team. A special thank you to Danielle from Customer Care and Paul, on site, who have been wonderful. Thank you for making our moving process so easy and stress free.

We bought an Antler home back in June this year and have definitely not regretted it. The support we received both with the sale and aftercare has been amazing. Our new home is lovely, well built, with good quality fixtures and fittings and high end white goods. There were a few snagging issues, which you expect with new builds, but all dealt with promptly and efficiently by customer care. Would recommend Antler to anyone considering buying a new home.

From the moment I drove up the drive to the show home I was impressed. When I saw the show home and then the available property I was really impressed and I thought '' I would enjoy living here'', and so now I am enjoying it.!
The sales team have been wonderful. It is the first time I have bought a property on my own and the sales team have been so supportive and knowledgeable and helpful and encouraging gently guiding me through the selling of my house to purchasing my new home. And once I had actually moved to my new home there has been immediate and ongoing support from a lovely girl from Antler. She showed me around my home and told me how appliances and things worked. Any snags[ were there any?] were quickly dealt with. But the wonderful thing is she will be there for TWO years to help should there be any issues> She is always at the end of the phone!
I have had quite a few friends visiting me in my new home and without exception they have all loved it and been very impressed with the quality of everything...kitchen units and appliances, worktop, all floors and doors and everything., and the outside appearance.
Everyone is very friendly in the small development. Everyone is pleased with their new homes, many folk downsizing, and the whole development is kept at a good standard of tidiness and cleanliness. All lovely. Thank you very much Antler and all your team.

My experience of Antler Homes since I first visited the show home in March 2024 has been extremely positive, not only in terms of build quality but also the level of communication and responsiveness of the Sales and After Care teams.
Having completed on the property in 06/2024, I met with Danielle Costin for my 'New Home Tour'. Whilst with some developers the after-care may have started and finished with the 'New Home Tour', this has not been my experience with Antler Homes, with Danielle remaining in frequent contact to ensure that the various trades people have visited to address the inevitable snagging issues associated with a new build. Even after I drilled through a gas pipe (my error, not the contractors) she was working behind the scenes to find me an emergency heating engineer on a Friday afternoon, staying late in the office to ensure that the necessary work had been done so I could have hot water. To conclude, I have had a very positive impression of Antler Homes underpinned by the great team they have on site, with a special 'shout out' to Danielle.

I've been in my antler new build for a year now at Swan meadows amberley, it's a dream home, the standard of everything is excellent i love everything about it, I'm fortunate to have had tanya looking after me, she's been fantastic throughout this last year, from day 1 she's always made herself available if I've needed to ask her things, she goes above & beyond, the 2nd day I moved in I couldn't work the washer dryer, so I rang her & she very patiently explained over & over until I was able to work it, any little snags she is quick & efficient to sort out, I'm on my own, so to know that if anything did go wrong I can ring tanya she's brilliant, so all in all I'm very happy with antler home's & customer
care

What a great experience from start to finish and beyond. Downsizing is always a challenge but we’ve settled into our new home with ease and without any regrets.

We anticipated some hiccups buying a new build but none and the few minor snags were dealt with swiftly. We were one of the first few to occupy the development and were concerned about the noise/mess while the last few homes were being built but this hasn’t been a problem at all! The entire site is extremely well managed and spotlessly clean. What a bonus having helpful people on site to lend a hand.

From a build quality point of view we’ve been impressed. I’m “done” with moving…. for now but wouldn’t hesitate buying again from Antler Homes.

I recently purchased a home with Antler and would highly recommend. I fell in love with the house the moment I walked in (it was the show home at the time) the way the homes are designed in terms of lay out and fixtures etc was perfect and I haven't had to lift a finger to make any changes to property at all!. Outside of this on completion I was provided with a lovely house warming gift which really did just add a nice touch.

Everyone I have dealt with at antler have all be extremely polite and helpful, specifically Jay and Danielle who have been most involved with my purchase, Jay did everything she possibly good for me during the process of selling and buying. She really couldn't have gone above and beyond anymore than she did.

I actually viewed several houses on the Evelyn Garden estate and even if I didn't get my first choice of property there at least 2 more that I would have been over the moon to purchase, each offered different benefits from the other in terms of space, layout etc. the estate itself looks lovely which just further adds to the overall feel of making Evelyn Gardens my home.

Once id moved into the property Jay and Danielle arranged for a walk around of the property where I was able to pick out any issues such as paint work, fixture issues etc. I struggled to find anything wrong with the property other than a few TINY marks to the paint work which they resolved straight away.

I personally couldn't recommend Antler Homes more if you are looking for a new home.

I visited Green Oak Park in July, in my arrival I met a lady called Kateina, she was very welcoming and answered all my questions. I instantly fell in love with the development and the specification, the house I wanted wasn't quite ready and I had to move quickly. I decided to proceed to reservation, I was kept informed all the way through the process to exchange. I Jay the sales manager and Brenan the site manager for my meet the builder appointment, who were very informative and put my mind at ease. I moved in a month ago, the neighbours are nice and friendly. Paul the assistant manager has dealt with a couple of minor issues for me. The experience I have had with Antler Homes is very professional and always willing to talk you through your concerns

We bought a home in Green Oak Park advertised as high spec only to find out it is in breach of laws, main one NHBC standards that are mandatory, however Antler Homes does not seem to be familiar with such standards.
Only buy a house in Green Oak Park if you have a significant legal action budget, Counsel etc and you are ready to see your life completely put on hold as you will have to cope with ruthless and unscrupulous management else you have no choice and just have to accept living with the defects.
Antler Homes will not budge otherwise, unless you have a lawyer to back them against the wall to teach them the building standards and the Customer Care Act 2015, governing your sales contract, that clearly says that Builders must act with care and competence in dealing with defects.
You will not find any sense of care or competence at Antler Homes. We currently have a broken toilet seat and blinds on the floor (taken down by Antler) for almost 7 weeks whilst they attempt to bodge walls that a surveyor has confirmed are not within tolerance.
Their average sale price according to their 2024 published accounts is around £674,000. If you hand the type of cash they are asking for the properties in Green Oak Park, you would expect far more in terms of standards.
They will string you along and fob you off for months on end that these houses are hand built, a statement made by their Head of Customer Care, and therefore according to this lady we need to accept the defects as it is all hand. Their Construction Director also being rather quick to offer even more bodged ideas, including that allegedly manufacturers produce wonky goods (sinks in our case) on purpose, when it in fact appears that yet another wall may be out of tolerance, or tiles not fixed evenly to the wall.

They will tell you that they do not agree with chartered surveyors, and that they “make things up” in order to prove their money’s worth. If you buy a house here, and want the defects remediated, you will be living like us in continuous dust and dirt, because they don’t want to spend the money to remediate the defects adequately, it’s bodge after bodge and none of the defects actually remediated. A few minor snags have been addressed but none of the major defect items and there are still plenty of minor snagging items outstanding after a number of months.
We have experienced blocked toilets because of rubble in the drains over weekends, we reported it to the emergency plumbers, but they just left us with sewage water coming back up the shower, as well as blocked toilets. We have seen waste tipped into drainage gullies too, which we reported to the Antler Homes Contracts Manager. Their contractors then just threw more into the gully on top, after we reported it (which is still there at time of posting this review). Given this is not on Antler Homes land, it could potentially be considered fly tipping by Antler Homes.

There is additional damage caused by further visits from their contractors, so it actually feels like the list of things Antler Homes need to attend to gets longer rather than shorter.
We heard all sorts of stories about defects from larger house builders before buying. At least they were eventually attending to the defects, unlike with Antler Homes where everything is just stretched out, feels like is being bodged, or not addressed.
Trying to get straight answers as to snags and defects things are being addressed and what is being done is a task and a half. Based on our experience, it feels like Antler Homes have zero project management or planning skills. We are yet to have our opinion of Antler Homes changed.

Nearly every single snagging item and defect would have been east for Antler Homes to see/find and fix prior to sale of property as well so that implies that there is little quality control in place, or just very little attention to detail and customer care.

Purchasing a new home is supposed to be exciting and a dream. Purchasing a home from Antler Homes is really not a pleasant experience and one given our experience to date, we would definitely not recommend Green Oak Park to anyone.
The entire house has walls, ceilings and floors (including tiles) that are uneven (visible with the eye not measured by a chartered surveyor) and completely outside NHBC tolerances. This is a major issue; one we are absolutely mortified about because it is quite likely we may have to leave the house during adequate remediation.
There were/are structural issues, loose bricks (there was embarrassingly for Antler Homes, one of their potential buyers who pointed a roof tile falling), covered air brick vents, fake and cut down weep vents,floors with issues to the noggins, joists, there are areas to repoint in line NHBC standards etc.