Animal Bewertungen 

I placed an order and paid for next day delivery, 7 days later no good have arrived, shockingly appalling service.
An incorrect tracking number means I can’t even track the goods, absolutely abysmal!
Several messages/emails and telephone calls, no response! I have now asked for a full refund and still no response, this is the worse customer service I have ever experienced and why I am writing this review in the hope I receive my full refund and to warn other customers!
I will never purchase from this store again!!

After 15+ years using animal this is the worse customer service and returns procedure I have ever experienced, retuned 3 items cost £150 and 21 days later still no refund, I have never written a bad review in my life! And I’ve had to resort to leaving a bad review on trust pilot to try and get a response, I will never order animal products ever again.

The customer care team attended to my query and took action quickly. From a customer standpoint this is encouraging and what we want to see.

I had to request a refund within hours of making an order. Within 24 hours this was processed for me with the help of Esha. This meant that the order was cancelled before if was picked and left the warehouse. Well done Mountain Warehouse for your super customer service!

I am returning an item to Animal. Awaiting refund, which is all in hand. Very helpful chap online. Muhammad. Quick replies.

Returned items were received by Animal on 5th July, but despite numerous phone calls, emails, online contact forms and promises from the company, I still have no refund.

In today's call I was told "a colleague has sent the refund request to wrong team". Since I have spoken to many colleagueS, that has happened more than once! So, I'll now wait another 3-5 working days to see if this 'colleague' has got it right!

Really nice sweatshirt but returned item, as too large even for a small, on 6th July and still waiting for a refund despite Evri showing returned back to them on 11th July. Now over 30 days since return and still no response from their "contact us" service sent 10 days ago

Bought a pair of shoes from Mountain Warehouse but after two months the lace loops started to break. I contacted their customer services and spoke to Esha who arranged for a replacement pair to be sent out as they were still in the warranty period. Amazing customer service, possibly the best I've ever had. Thank you Esha.

I called my local Moutain Warehouse store as I could not find a refund due to me, on my statement. The shop told me to call their Headoffice and Philippa Wheatley answered. She was extremely polite, patienet and reassuring, as well as practical and helpful. Whilst talking with her I discovered that I had been given a gift card and Philippa explained how to check my credit on the card. All in all she helped me resolve the issue ina most professional manner throughout.

Excellent. I contacted Customer Services regarding a query and I had a quick reply back from Muhammad Shah who was so helpful and found out the status of my order - a real professional - great service - thank you.

Placed an order online on 6th July, and paid for this. Received a message saying that due to the volume of traffic on the site, the confirmation would be delayed but to expect it within a couple of hours. Not a problem, or so I thought. It's now the 12th, and have still not received said confirmation but the money was taken from my bank.

Have used their "contact us" tool on the website and emailed twice up to now, and still yet to receive a response. Have tried calling, and unfortunately I don't have time to wait in lengthy queues online.

All I actually want to know is a) was my order processed, and b) if not, when will the money be refunded to my account.

I am so impressed with the speed and service I have received this morning from Bethany, one of the Customer Service representative from Animal.

After trying numerous times to download a QR code and find my local Evri drop off point so I can return an item (the link wasn't working), I sent an email directly to the customer service team. Within 2 hours I've had a response and received everything I need.

I would highly recommend Animal as this is the quickest anyone has ever managed a retail query for me so, thank you Bethany.

Ben Fallon provided exceptional customer service- helping me source an item in store that is no longer online. Speedy proactive just brill!.

Tysm Ben 💯👌

Excellent customer service when my order lost by courier. Replacements organised efficiently and I received them the next day. Special thanks to Hannah and the Customer Services team.

I had a wrong item delivered to me and Phillipa and Sihame were a great help. Very quick in responding, friendly and helped me to get my original order send to me quickly.

I ordered a jacket and the wrong size came, I rang up customer services and a replacement was sent immediately...unfortunately this was also the wrong size. I rang again and spoke to a lovely lady called Philippa and between us we established the wrong size jacket was in a bag with a right size label on it....anyway philippa sorted the problem and the very next day the correct size jacket came! She was extremely helpful and kept me in the loop at all times. What a lovely change to get fantastic customer service like this!!

Great products good prices Responsive customer service.

Ordered 2 coats and trousers. Trousers arrived well before given date, coats a couple of days later, but still before given date. I was worried when I collected trousers that the coats would not arrive in time, but the shop assistants in Weymouth were extremely helpful and gave me number for customer services to check. The call was answered straight away by a very helpful lady who reassured me that all would be OK. I was kept informed continuously by phone and email until my parcel arrived, still within the expected time. I was so impressed by the customer care, both in the Weymouth shop and customer services ( Hannah and Phillipa), that I would definitely recommend.

Excellent customer service from Heidi at Animal, will be ordering a lot more items as have done in the past, good quality goods as always, highly recommend.
Keith

purchased some walking boots that started splitting at seams could not find receipt. However Philippa at customer service replacing boots as a goodwill gesture.