Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Mehr ansehen
Unternehmen hat geantwortet
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Mehr ansehen
Unternehmen hat geantwortet
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Kontaktinformationen
5 Eccleston Street , SW1W 9LX, London, Vereinigtes Königreich
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3.9
Gut
8108 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Shopping for a t shirt
Was looking for a t shirt and the Animal shop at Freeport nr Castleford had some good quality one's at a good price 👌
9. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Christopher,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Castleford Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Used to love animal clothing
Used to love animal clothing. Now they've been bought by mountain warehouse, quality has gone down, prices have gone up and the website is awful.
13. August 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Jackie,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and I would like to offer my support.
In order to look into this further, please can you email the full order information and details to customer.services@animal.co.uk using your reference #Animal TrustPilot.
We look forward to your contact.
Kind regards
Lauren
Animal Trustpilot Team
Terrible customer service! Updated to VERY GOOD!
Terrible customer service, photo evidence supplied by my wife of TWO pairs of slides simply becoming “unstuck” on the band component of each pair (men’s and women’s) - YES, 12 month guarantee had just expired, but have hardly been worn (the tread is entirely “as new” on both pairs!) - I would understand if we had trekked miles in them, but they have been used sporadically since ownership! Used to think Animal stood for QUALITY, sadly just cheaply made overpriced slides apparently stuck together with a very weak adhesive!
UPDATE : 9th august 2023 - reply from Animal suggesting they wanted to help….. I received the SAME EXACT copy and paste reply - “Unfortunately, both faulty items are now outside the 12 months warranty period, hence we are unable to offer a refund or replacement”.
I give up now, if I could give zero stars I would….. terrible quality slides not built to last more than very light / occasional wear (indoors perhaps?!) - please don’t buy!
FURTHER UPDATE 13th AUGUST:
Clare Judd, senior customer advisor, has been exceptional and processed a full refund with apologies for the initial advisor responses. Thank you Clare, my wife has received a confirmation email and now awaiting payment into her bank account.
3. August 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hello Mark,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and I would like to offer my support.
In order to look into this further, can you please email the full order information and details to customer.services@animal.co.uk with the subject heading "Trustpilot Review".
I look forward to your contact.
Kind regards,
Clare.
Animal Trustpilot Team
So Animalastic impressed
I recently received a woollen jumper with 4 tigers and 3 elephants on, front AND back. Its remarkable what this company are prepared to do for their customers. I paid £23.99 at another company only last week and it's quite simply a disgrace that I only got 3 lions and only 2 rinosserass. animal.co.uk are the best. I only paid £49.99 too. Value for money. If you divide the amount of tigers and horses by the amount I paid, you'll easily see that animal.com are by far the best animal print jumper/clothes shop in the UK and I bet Urope to.
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Jeremy,
Thank you for the 5-star review.
It is great to hear your comments on our products.
Thank you for choosing to shop with Animal.
Best wishes,
Clare.
Animal Trustpilot Team
The staff were very pleasant and the…
The staff were very pleasant and the young lady remembered I'd been in earlier 😎
12. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi John,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
They Have Totally Ruined Their Flip Flops!
The new recycled version are awful and like walking on plastic. Not At all breathable & a far cry from the previous versions. I’m trying to pull a nailed on sticker from underneath the toe parting and I cannot get it off. I’m allergic to it & it’s caused me to bleed. Talk about ruin a superb product overnight, complete waste of money and going in the bin!
23. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Steph,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and we would like to offer our support.
In order to look into this further, please can you email the full order information and details to customer.services@animal.co.uk using your unique reference #Animal TrustPilot 1.
We look forward to your contact.
Kind regards
Lauren
MW Trustpilot Team
Alicia @ Animal
Alicia via email - had a faulty product sent, can be frustrating but she made it very easy and was very polite and quick to reply. Amazing service had my replacement the next day. Thank you again!
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Ashley,
Thank you for the 5-star review.
It is great to hear that Alicia in Customer Care was so helpful and helped you with your replacement order.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Lauren
Animal Trustpilot Team
Excellent quality
Excellent quality
Excellent customer service
13. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Lee,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Tiago
Animal Trustpilot Team
Asked a question on the website and got…
Asked a question on the website and got a very quick response. Great!
13. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for the 5-star review.
It is great to hear that our Customer Care were so helpful and helped you with your enquiry.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Trustpilot Team
VeryGood easy to find what I wanted
Very easy to find what I wanted . Staff very nice.All good . Many Thanks.
7. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Stephen,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Tiago
Animal Trustpilot Team
I contacted Animal to find out the thickness of the material
I contacted Animal to find out the thickness of the material used for their T-shirts. Joanne McMenemy took the trouble to contact the suppliers and got back with the information pretty quick. Very happy with the service, I have now placed my first order. Keep it up.
25. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that Joanne was able to help you with your query on a product.
Thank you for choosing to shop with Animal!
Kind regards,
Clare.
Animal Trustpilot Team
Super fast reply by Camilla within one…
Super fast reply by Camilla within one hour regarding either replacement or refund, I opted for replacement. Within 5 minutes I had confirmation of my replacement delivery. Well done Camilla from Mountain Warehouse, first class service.
26. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Chris,
Thank you for the 5-star review.
It is great to hear that Camilla frim our Customer Care was so helpful and helped you get your replacement processed.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Lauren
Animal Trustpilot Team
Very quick response
The response from Joanne is customer services was really quick and very helpful
15. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Tom,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our
Customer Care team and that Joanne was able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Vicki
MW Trustpilot Team
Great selection of high quality products
Great selection of high quality products made out of recycled materials. Knowledgeable and helpful staff member called Alex.
13. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi David,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that Alex was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
The male that served me was very…
The male that served me was very helpful when I went to shop for my niece. He also asked if I had a Blue light card which gave me a discount.
Excellent customer service. Great store.
1. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Pauline,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store.
Kind regards,
Danielle
Animal Trustpilot Team
Amazing customer service
After returning an item and not hearing anything for a while I emailed on a bank hol to get an update. Not expecting anything same day I was shocked to get a reply within minutes not only giving me an update but also I was informed the refund had been actioned.
Wow, best customer service ever, thank you
1. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Carl,
Thank you for the 5-star review.
Many Thanks
Danielle
Animal Trustpilot Team
Visited Animal on our return home to…
Visited Animal on our return home to Perthshire from Inverness. The lady, Laura, who served us was great. Helpful,funny and welcoming. We will definitely shop there again on our next visit to Pitlochry.
19. April 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Liz,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Pitlochry Store and that Laura made you feel so welcome and that she was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Query resolved
Query was felt with quickly and resolved after a quick investigation. Very impresses with the customer service
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Kim,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful, and that their speedy resolution impressed you.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Trustpilot Team
Probably the best customer service I…
Probably the best customer service I have ever experienced. Hannah was absolutely outstanding dealing with my issue. I will definitely and always buy Animal again! Top marks all round for quality, service and aftercare 🤩
11. März 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Collette,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Tiago
Animal Trustpilot Team
I was having problems getting a refund…
I was having problems getting a refund for some boots that id sent back but kamini sorted it very efficiently
6. März 2023
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Karl,
Thank you for taking the time to provide your review.
It is great to hear of your experience with Kamini in our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Danielle
Animal Trustpilot Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.