Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Mehr ansehen
Unternehmen hat geantwortet
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Mehr ansehen
Unternehmen hat geantwortet
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Kontaktinformationen
5 Eccleston Street , SW1W 9LX, London, Vereinigtes Königreich
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3.9
Gut
8108 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They are not fair
They are not fair. They ban some people for saying minor things verses others get let go for saying very bad things
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Great clothes and really helpful staff
I saw a changing robe I wanted online but realised I had left it too late to get it delivered before going on holiday. I rang the St Ives branch and they had one left in stock. They agreed to keep it for me until I arrived. When we went to get it the assistant was really helpful as I saw a hoodie I wanted. She checked the stock online and talked me through the options to get what I wanted. I ended up buying a lot more stuff, but got 10% off for leaving a review. Great clothes and really nice staff.
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Lesley,
Thank you for your 5-star review!
We’re so glad to hear that our team at our St Ives store was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Nice choice of tops and shirts ,good…
Nice choice of tops and shirts ,good offers if you buy two friendly staff especially Esther on the st Ives branch ,she was very chatty with us - a good credit to the company
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Nick,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our store and that Esther was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Erin deserves a payrise haha
Erin who served us today was amazing. So bubbly and chatty. The store was clean and tidy even though its a small store. Its well stocked and reasonably priced.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Louise,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our store and that Erin was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Friendly helpful staff and a good range…
Friendly helpful staff and a good range of clothing
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Mark,
Thank you for your 5-star review!
We’re so glad to hear that our team were able to assist you with your enquiry and you had a pleasant shopping experience.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Excellent products
Excellent products, friendly staff in Padstow store
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Pamela,
Thank you for your 5-star review!
We’re so glad to hear that the Padstow team were able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Five stars for service
Polite and helpful salesperson (James) in the Newquay store.
Answered all of my questions and helped me to find exactly what I was looking for.
James also showed me some items, in the store, that i hadn't looked for but suited me perfectly.
I went into the Animal shop looking for a pair of flip-flops and left with 2x t-shirts and a pair of shorts which were all in the sale and were priced very reasonably.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Gareth,
Thank you for your 5-star review!
We’re so glad to hear that the Newquay team were able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
A brilliant shop
We visited the Animal shop in Padstow, i beleive it was a guy called Neil who served us, he was brilliant, he was extremely nice, and very courteous,
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Gareth,
Thank you for your 5-star review!
We’re so glad to hear that the Padstow team were able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Friendly and helpful
Poppy and the young man who served me were friendly, polite and very helpful as always
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Hayley,
Thank you for your 5-star review!
We’re so glad to hear that Poppy was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Knowledgable sales assistants that were…
Knowledgable sales assistants that were not pushy and very helpful
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Stephen,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Great new shop in St Ives Cornwall
Great new shop in St Ives Cornwall. Really like a big open shop and not too cluttered. Brilliant service by the Australian fella!
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Darcy,
Thank you for your 5-star review!
We’re so glad to hear that our St Ives team was able to impress you during your visit.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
They cancelled my order when I asked for my delivery fee back
I placed an order and paid a premium for next day delivery, never got any further info through. When I messaged they never actually answer any questions. I called and as soon as I got through to someone they hung up on me, this happened twice. When I finally got through we talked and they said it hadn't even been shipped yet, so I asked for my delivery fee back as I wasn't getting next day like I paid for, and she just cancelled my order. I confirmed twice before that I do not want to cancel and just want the delivery fee back. This is an absolute scam and I will never use or recommend this to anyone ever again.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Jordan,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
I am sorry to hear of the disappointing customer journey you have had.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Fantastic bag just right size for…
Fantastic bag just right size for Ryanair carry on luggage
Katie in Padstow was so helpful
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
HI Neil,
Thank you for your 5-star review!
We’re so glad to hear that Erin was able to assist you while you were shipping in our Padstow store.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
I really like animal as a brand
I really like animal as a brand. Unfortunately they use evri who just can't be trusted to deliver and have zero customer service or complaints process just for you off. So far I'm our of pocket on my order and delivery fee. Have to do with out the items I needed this weekend. Just all in all a real poor experience with neither the seller or the courier taking accountability. I can't even get the delivery switch to a drop off shop. Feels like theft.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
I can see that one of our customer care team has emailed you today, once your response has been received we will investigate this further for you.
Best regards,
Lauren
The Animal Customer Care Team
Charmaine at the st ives store made us…
Charmaine at the st ives store made us feel so much better on the morning that our Dad passed away.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hello Ross
Thank you for your 5-star review!
I am so sorry for your loss
We’re so glad to hear that our Charmaine at our St Ives store was able to assist you with your enquiry, and make this difficult time a little easier for you
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Had a lovely experience in Animal today…
Had a lovely experience in Animal today when getting a summer coat. Will was very helpful.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hello Sara
Thank you for your 5-star review!
We’re so glad to hear that Will from our retail team was able to assist you with your purchase.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
On a recent visit to the cromer store…
On a recent visit to the cromer store we we're greeted by a friendly member of staff we found exactly what we wanted at a very good price the store is kept immaculately clean everything displayed nicely so it was easy for us to find what we wanted thank you William will definitely use again if the need arises
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hello,
Thank you for taking the time to share your review.
We’re so pleased to hear about your positive experience in one of our stores! It’s great to know that our in-store team was able to assist you and help make your visit a pleasant one. Your kind words mean a lot to us.
We truly appreciate your support and thank you for choosing to shop with Animal.
Best regards,
Lauren
Animal Trustpilot Team
Best game ever
Best game ever! It’s so much fun when you make buddies, go mining, fly around the map, becoming giant and going to space.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Oksana,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
I purchased some vegan walking boots in…
I purchased some vegan walking boots in October, and unfortunately they started leaking. Contacted customer support for advice, and was sent a new pair straight away with next day delivery! Completely unexpected, and great to have such a fast resolution with not a lot of back and forth. Definitely recommend!
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Jessica,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
This is won of the best games ever and…
This is won of the best games ever and just have funny moments with there gyattt’s and nice job workers and the owner
Name on vr @Haggisfbi.2022.gt
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Harris,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
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