Alexander Francis Bewertungen 

160
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

So pleased I came across this company. Not only do they produce the best quality garden sofa sets in the UK for the UK weather but they are also so lovely to deal with. The Customer Service is... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered the Minimo Umbrella U shaped sofa set for our home in Mallorca and from placing the order to delivery the company made everything easy. The sofa is fabulous and great quality. I couldn't fin... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely amazing! Professional and courteous, assisting us with a super fast delivery and a brilliant price. Would totally recommend!! Thanks again Beatrice you’re a star ⭐️

Bewertet mit 4 von 5 Sternen

Very happy with our 8 piece Tuscany rattan set. High quality and looks excellent. Arrived promptly and well packaged. Customer service was good (e.g., changed plan from next day delivery and charge... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Gartenmöbelgeschäft
  2. Möbelgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

We specialise in affordable stylish rattan garden furniture that is comfortable, beautiful and hard wearing. Made to the highest standards, our contemporary rattan garden furniture sets and conservatory rattan garden furniture is at home both indoors and outdoors. Combining innovative production techniques with contemporary style our exclusive designer range includes modular sofa sets, dining sets, garden daybeds and sun loungers all hand made with a high-quality rustproof aluminium frame and durable UV-resistant PE rattan wicker. Carefully selected for its stunning design and practicality, our outdoor furniture have the natural look and feel of traditional wicker but is 100% weather proof, mould resistant and hard-wearing. This gives you the advantage of beautiful rattan furniture that you can leave out in all weathers. We also have a selection of chic aluminium furniture, perfect for contemporary gardens and patios.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

160 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.4

Alle Bewertungen

(160)

0 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Top quality service and Product

Ordered 2 sunbeds, they came on time, was made of the best quality and a telephone call to make sure we were happy. 5 Stars

4. Mai 2013
Bewertung ohne vorherige Einladung
Alexander Francis-Logo

Antwort von Alexander Francis

Hi Gary, thank you for leaving us such a great review. Really glad to hear that you are happy with the sunbeds, they came just in time to enjoy the sunshine over the bank holiday weekend!

Kayla Maratty
Alexander Francis
0117 325 5247 Ext 348

Bewertet mit 5 von 5 Sternen

Excellent service from this company :)

I did a lot of research online and looked at (literally) hundreds of different rattan sets, before deciding on the Sicilia Bistro Set from Alexander Francis.

The website was clear, the pictures were of excellent quality and there was plenty of information given about the products. I could tell that the rattan in this furniture was going to be of superior quality to some of the cheaper, or same priced furniture, from other suppliers.

My furniture was delivered within 3 days of ordering it and the delivery men were so lovely and helpful. The furniture itself is BEAUTIFUL, I can't recommend it enough.

I will definitely be using Alexander Francis again for future purchases. Well done for being the best company I've ordered from in a good while!

1. Juni 2012
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

lovely !!

lovely product, looks amazing, prompt delivery only one problem all four scatter cushons the zip's have already broken :(

1. Juni 2012
Bewertung ohne vorherige Einladung
Alexander Francis-Logo

Antwort von Alexander Francis

Hi Christine,

Thank you for the lovely message.

If you send an email to info@alexander-francis.co.uk about the four scatter cushions we will rectify that problem for you.

Apologies for any inconvenience caused.

Regards,
Natalia

Bewertet mit 5 von 5 Sternen

Best Ever

From placing the order to receiving the goods the service was
outstanding especially the friendly and helpful people I spoke to on the phone.

25. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars fantastic service great quality !!!

i have received a fantastic service over the phone , very polite and with fair recombination as what is best for our needs, goods arrived very quickly . Very pleased with the goods .
we are happy to recomand anyone and will buy from you in the future...

23. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service, Quality product

We purchased several sunbeds for our property here in S.W France.
There was a slight hiccup in delivery, but the matter was sorted quickly and professionally. The sunbeds look far more expensive than they were and gives a quality feel to our business.
Would not hesitate in recommending Alexander Francis !

17. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Product excellent but delivery not as stated on website.

I also ordered from Alexander Francis last year and the product is excellent. However, I had the same problem as currently - the website says delivery within seven days but this is not the case. Delivery has been quoted as week beginning 10th May. As you make immediate payment in full, don't feel that this is good enough.

11. April 2012
Bewertung ohne vorherige Einladung
Alexander Francis-Logo

Antwort von Alexander Francis

Dear Marilyn,

Firstly please accept our deepest apologies. I can see exactly where it says on the website 'Delivery within 7 days' and I have personally changed this straight away so that other customers don't experience the same problem. We have seen unprecedented demand for our furniture and whilst a couple of weeks ago we were able to deliver within 7 days, some items have now become out of stock and therefore we can't meet this delivery time.

Again I can only apologise for this mislapse and any inconvenience caused. Thank you for notifying us of this error. If you have any further questions please contact us on 0117 325 5247 and we will be happy to answer them.

Kind Regards,
Rachel Mallett, Alexander Francis Customer Services

Bewertet mit 5 von 5 Sternen

Great Products, Price and Service

I was very pleased with my purchase last year (Tuscany Brown Rattan 4 Piece Daybed and Napoli Brown Rattan 3 Piece Sun Lounger set). Didn’t hesitate on returning this year to make another purchase. Lee is very helpful, it's nice to deal with a firm who make you feel valued as a customer.

6. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fast, Friendly service & high quality product

I found Alexander Francis on the internet while searching for good quality, attractive garden furniture, not only was the website EXCELLENT, I found the overall service great. I am enjoying my furniture, it looks great and is both comfortable and practical.

6. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top Quality Product, Excellent Price

After a lot of searching for a high quality black rattan dining set with cream cushions, we found the Alexander Francis range and placed an order. The quality is top notch, with anodised, turned aluminium feet, smoked glass table inlay, stainless steel ice box, and firm, comfortable seat cushions. The only tricky bit was getting it round the back as the table is solid and wont fit through a single door, so we had to lift it over the garden fence from the road. All in all a brilliant product.

5. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Met with all hopes and expectations

Was a little bit concerned ordering garden furniture without being able to see it for true quality, colour and comfort especially as it was purchased and delivered as a gift. However, it was spot on. A year on it is looking brand new

5. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly and helpful service

I purchased all weather garden furniture last year. The company kept me informed through the whole process and when the furniture needed replacement feet a few weeks ago this was done very promptly and without hesitation. I would buy from them again

4. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant product and service

Great product, we were very pleased with the conservatory furniture. Ordered premium delivery and was expecting assembly and removal of packaging, however the delivery men knew nothing of this. I contacted AF and without asking they refunded the entire cost of delivery. A test of a good company is how it reacts to issues that of course can happen, and I thought they dealt with the issue perfectly.

4. April 2012
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Brilliant looking furniture - not 100% satisfied with durability or customer care

Brilliant looking furniture and exceptional value. Would highly recommend company and have done so to two friends since the purchase. Required replacement seat which was dealt with very efficiently. Have had trouble with rusting feet only weeks after having replaced the original ones that were found to be faulty during production. Emailed photos to the company and hoped to have response reassuring me they would honour any rusting parts and replace said parts but I received no confirmation of receipt of the photos or reassurance they have registered the problem/my concern.

4. April 2012
Bewertung ohne vorherige Einladung
Alexander Francis-Logo

Antwort von Alexander Francis

Dear Alison,

I'm very glad to hear that you are happy with our furniture. I do apologise for any inconvenience caused due to the rusting feet and the delayed response. This was indeed a production error on a batch of some our feet, however we do now only use stainless steel to avoid any corrosion. Please do let us know how you are getting along with the new, improved feet and if you have any other concerns do not hesitate to contact us on 0117 325 5247.

Kind Regards,

Rachel Mallett
Customer Services

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