Alarm Grid Bewertungen 469

Darrell K. was more than helpful helping me download the firmware to update my 2 Honeywell 6280 security system keyboards. After a few back and forth emails, all is well. Thanks Darrell!

Top notch customer service on all departments that I’ve dealt with but very happy with my recent tech service call with Thomas W. I had a issues with my iq panel2+ getting fried in a power outage and had to buy a new one he was very knowledgeable and friendly plus he went out of his way to make sure everything was working correctly for me even with some account issues that he took care of. It would be a pleasure to have to do service with him again!

Thank you alarm grid for employing great people like Thomas W.

My alarm company recently went out of business and the new company told me my panel was totally locked out and unprogrammable (despite being remotely monitored and charging me full price)... I spoke with Thomas for over half an hour about my current system, various modules and boards that exist today and he was extremely knowledgeable and patient with me.

In the end, his expertise alerted me to a product alternative that I was unaware of (despite significant Googling to try and unlock my current panel), and I'm moving forward with a conversion to a replacement panel and the service costs differential will pay for the new equipment.

Wish I had reviewed this option sooner!

Alarm Grid Tech. Kalen D. spent a significant amount of time to ensure my alarm system configuration was correct and accurate.
Kalen is a true professional and an asset to the Alarm Grid Company.

I bought a replacement smoke detector from them. I had a hard time installing it into my system, but was guided by the excellent and comprehensive online material on every aspect of the install, for both the device and my honeywell panel. As far as I could see no one else had posted this information. Alarm Grid saved me a service call.

Great service. Easy to order. Shipped quickly. Even corrected minor issue promptly. I highly recommend this company.

Excellent customer service. Very impressed how Brandon ended up proactively looking up details of my order to respond to a question I had about sensor compatibility. Their website also has been a treasure trove when setting up my system.

Super easy customer service, and by service I mean you don’t find that anywhere nowadays.
I had installed my alarm, went to the website, saw the monitoring plans and setup was fast and easy!!!!

Soooo much cheaper than when you go through an alarm company dealer!

I asked Nicholas Fuller if I could fill out a survey to let his manager know how great my experience was with his tech support. He said it wasn't necessary, but I want to let you know.
He is very competent, patient, and was so helpful in helping me solve my problems!!

I will like to thank Brandon, from Alarm Grid, for activating my alarm system and for helping me incorporate other smart devices to my system. He's a real asset to this company.

Today I spoke with Darrell who was incredibly helpful. But the fact is every one of these people is so knowledgeable—I’m talking like expert level. It’s just amazing. I wasn’t sure that it made sense for me to go the DIY route, because I’m apparently proficient at messing things up, but it doesn’t feel like DIY when I can call Alarm Grid and they talk me through whatever situation I have. No joke, I am continually astounded at the scope of knowledge and helpfulness of these people. There is no reason I would ever go anywhere else.

Outstanding staff, with individuals who worked with me (same people!!) from day one through to the present at year two. They are patient, engaged, understand my questions exactly, and had excellent recommendations on tech and system... all for half or less what I would have paid with another provider. Cannot recommend more highly.

This is not the first time that I've contacted Alarm Grid's customer support and been amazed by the level of service. Darrell K spent 45 minutes assisting us in setting up cellular service on our system and logging in to Alarm Connect 2.0. He was so patient and courteous and tested everything before we hung up. Afterward, he promptly sent me information on additional hardware compatible with my system, as requested. Their website has a great library of videos on how to use my system as well as others they support. I'm so impressed with this company. I used to have ADT in another home and I feel I receive superior support with Alarm Grid at a reasonable price.

Fantastic company both technically and with support.

Great service from Thomas W. today during our setup and activation. Got the call on time and he had already connected with my alarm communicator. Set up our Vista20P quickly and with great patience walking me through the programing process. Everything worked perfectly and he went through a full test with me. Overall, we couldn't have asked for better, more knowledgeable service. Thank you, Thomas!

Rep called on time and was able to resolve the issue quickly. Impressive.

Amazing customer support. Especially technical with troubleshooting issues or making improvements to the system. I've worked with Darrel K multiple times and always get my issues resolved!

Emailed both Julia Ross and Nicholas Fuller with some questions regarding the Resideo LTEM-Px AlarmNet Dual-Path Communicator. They were both very prompt in responding to my questions and obviously very knowledgeable as well. I have purchased equipment from Alarm Grid as a homeowner and have been treated with respect and knowledgeable support each time I have contacted them. I would definitely recommend Alarm Grid and their helpful and knowledgeable support staff for all your alarm system needs

Phenomenal Customer Service
Helped me through the entire set up process. Highly recommend Nicholas and his team.

Alarm Grid provides excellent service and customer support! I've made several upgrades to my security system and along the way I've dealt with my local rep, Nicholas Fuller, several times. I love that I can just leave my phone # for a call back instead of waiting on hold. It's also very pleasant to speak with someone stateside instead of someone overseas. In all instances, Nicholas has helped me with my upgrade process and get everything integrated into my system smoothly. 5 Stars for excellent security service and bonus points for the stellar customer service!