Hiring them is like shooting yourself in the foot before a marathon
Brought them in following a house fire last October (2021). Tried to handle things myself. It only took a week to realize splitting my time between the claim, a full-time job, and everything to deal with the actual fire itself was giving the insurance company a great opportunity to take advantage of me, and they absolutely were making use of it.
Contacted Adjusters International (AI) Friday afternoon, and signed the contract Saturday after vetting a few options, the whole team flew out to meet me at the property at 10 AM Monday. Felt pretty good about my decision at the time.
The personal contents specialist was incredibly helpful, especially when dealing with the mess Paul Davis had created before they stepped in. They are now the only person I'm happy with but they don't even work for IA directly so no credit to them.
Communication was incredibly lacking and got so much worse over time. Urgent matters weren't addressed for days sometimes. The claim basically came to a stop multiple times and I had to keep up with everything myself anyway. Lost my job over the time I was spending which I hired them to prevent happening. At this point, I am confident I could have handled the claim better, even without the effort dipping so low they were just copy pasting what I had to say to the adjuster. Besides the low effort quality suffered as well. If I hadn't continued to stay on top of the claim so well, we would have missed several mistakes that would have cost me minimum 10k.
Getting any kind of payment was a freaking nightmare to get out of the insurance and just about as much from IA. The BBB got their customer advocate team to step in, had been waiting 3 months on a check, and they got one sent out in 2 days. Then AI freaking lost it, took almost a month from the send date to get it to me and that's with overnighting it once they found it. After that, I had to contact the state insurance commissioners office, who again after months of things not moving, another check was sent within the week and people were responding to us. Even the independent agent who sold me the policy ended up being more helpful with the most recent check. Takes on average a week for them to get around to endorsing any checks. The last one they sent me tracking info for, yet 6 days later it still wasn't in the mail. Called them out on it and they lied saying they sent it, magically it showed up in the USPS system a couple hours later.
Throughout this entire mess, I contacted not one but two different founders to voice my complaints. The first time I was told everything was moving at an expected pace but agreed to be CCd on emails going forward to keep an eye on things. They improved for about a month. The second time I reached out not only to complain but demand renegotiating the rate on the contract. He heard out my complaints and I can say got some things done properly. That weekend there was more work done than all of the past 2 months, including the adjuster sending out emails at 2AM taking care of things I brought up weeks before. Mad scramble to catch up wouldn't have been needed if they just did their job though. That work ethic didn't last though, of course, and now I'm back to nothing getting done and filed another complaint with the insurance commissioner about them this time to demand my contract is void due to them not fulfilling their end of the deal.