Aegon UK Bewertungen 4’567

On the 14/03/2026 I have contacted Aegon via "mymylo" due to a Login failure with error message " doesn't recognise details " despite the fact all details have been correct, this is going on now roughly for about 2 years. It seems that the are not able or more likely can't be bothered to reply at all. I will now inform F.C.A. about this kind of conduct as I think this is unacceptable. After of course an sufficient long enough waiting period

I was anticipating a long-winded and obstructive attitude to my wish to withdraw funds. But this was not the case. The people I dealt with were polite, calm and helpful at every step.

Aegon Pension customer service telephone excellent and professional thank you

The person who answered the phone was able to answer all my questions.
Excellent response.

Good answer in the end but security questions took to long. Suspect agent is dealing with too many calls at once

The advisor Christian was very helpful and explained my options in great detail which I was grateful for.

Generally efficient at administration of my pension, but when I tried to transfer a pension from another provider to them, they said "OK" but refused to provide the necessary paperwork to enable the transfer to go ahead.

The transferring provider has written to them and chased them and they ignored two emails from me asking about progress and why they won't supply the necessary paperwork.

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Reply to comment:

Wouldn't it be better if you simply replied to correspondence rather than having to be shamed into action on social media?

My questions were answered in a very professional and friendly manner. Thank you.

I have full confidence in contacting Aegon every time if i have the need to , so helpful , and its great to talk to a human.

Aegon customer service team provide a very effective service. I'm not a finance expert but the team were patient and answered all of my queries. I fell reassured and confident in the steps I have taken.

Quick response to my phone call. Could clearly understand the advisor and felt he knew about the products

Very pleasant staff, who dealt efficiently with my issue in a friendly and professional manner.

My telephone call was answered reasonably quickly, Polite operative who quickly provided me with answers to my questions

Very professional and patient with me as I am not very tech savvy.
The young lady had a very easy going manner and talked me through everything.10 out of 10.

For an outsider communicate what is not working is usually difficult, as much as when he receives an information he is not used to. This brings to misunderstands and waste of time, but not in this case.

Everything was very professional and easy to understand

I have contacted Aegon a couple of times for advice and help. On both occasions I have found them to me most helpful and patient with my request carried out easily and swiftly

This company are first rate in terms of customer service. Thank you

Always easy to contact and quick to sort out queries