Let down by Adonis
We were a party of 5 couples, flew in from Istanbul, looking forward to a relaxing few days in Antalya. Adonis Hotel is conveniently located some 30mins from Antalya airport, so handy.
Check-in was troublesome even though our rooms had been paid for. At check-in, we were given a single leaflet containing lots of details on what is included and (more important) what is not - this was the first issue as we had all signed up for their all inclusive package, including drinks, but noted:
1. The only free WiFi is in the hotel lobby. WiFi has to be paid for if needed anywhere else in the hotel - this was outdated a century ago!!!!
2. The all inclusive drinks package is NOT all inclusive. Some drinks are served in the restaurant and pool bar - these are very restricted, eg. no Whiskey, cheap, local and actually very poor in terms of quality. Premium branded drinks are only available for purchase in the lobby bar - again, a very dated approach, one that should be illegal!!
3. Only one key-card per room even if the room is occupied by a couple - this caused problems
4. General wear and tear in the hotel certainly needs attention - the hotel website promotes this place as a 4 or 5 star hotel. It barely scrapes through as a two-star hotel - rooms were ok but beds are very hard and uncomfortable.
5. The rules and regulations handed out at check-in are confusing and restrict use of the available amenities. Food in the restaurant was acceptable - good selection but average quality. Again, if you want more, you have to pay, eg. fresh orange juice was chargeable!
6. Most staff were unfriendly and unhelpful. For a hotel that rates itself as 4/5 star International hotel, there was very little or no provision for English speaking guests. A few were actually rude while one or two were genuinely helpful, eg. Ali GoK at the outside pool bar
7. The indoor pool & spa facilities were good but felt these were not part of Adonis, eg. they only accept cash and will not charge to your room!
8. We chatted with some of the other guests who had similar views.
A real shame - the hotel location is great and with some investment & effort it can be a highly recommended place to stay. At present its not and should not be promoted as a 4/5 star hotel.
28. September 2024
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