Disgraceful
Disgraceful, 16wk for a made to measure suit, with £500 deposit, site states 6 wk from measurement. Measured July 11th - 29th October still no suit, asked for deposit back today, no answer to messages or email, only got a response after I started ringing!
This was a gift for my husband special birthday, Paul was great at the measuring even opened the shop on a Saturday & took my £500 deposit, but that’s where it stopped! originally he was going to try and have it ready for handover at Brighton MOD weekender end of August, he said at the measuring that wouldn’t be possible but he was going home that weekend 11th July and would review the measurements & photos and place the order, so you would assume the order would be ready possibly mid September, my husband messaged got no answer so emailed to ask Paul to answer his message to ask would it be ready September, Paul then told my husband he had only placed the order the week before he went on holiday at the end of August possibly 6wks after measuring him, as he had quick turnaround orders and had to prioritise so left our order and didn’t bother to let us know, then he said I had said there was no rush!!! I had asked in a WhatsApp message for my husbands measurements he got back to me a week later and apologised for his late reply, I said no problem with the timescale, to the response of his apology, he turned this to no problem in the timescale for making the suit! I even gave him the benefit of the doubt and said I could possibly see how this could be misunderstood, but still no updates and any late response we had was as though we were an inconvenience.
Apologies for War & Peace but I would hate for anyone to have such a special one off gift ruined, absolutely no customer service, no apology, no suit.
Deposit returned, today no explanation to the delay or apology even to say this isn’t the norm!
DISGRACE, INCOMPETENT,DO NOT BUY MTM FROM HERE.
I do hope Paul does not rub salt into the wounds and try & defend this review, as he ruined a very special gift , and caused a lot of upset, we have all the messages we sent and the late responses, if any , we sought advice on what we could do, false advertising, breach of verbal contract…………. Awful experience I am sorry to say .
