Abbott-Wade Staircases Bewertungen 

We ordered a glass and oak staircase from Abbott-Wade as the centrepiece of our refurbished hall, stairs and landing. From the initial enquiry to completion of the work, the company were a pleasure to deal with. Communication was excellent and clear, with the pricing structure explained in detail, enabling us to make an informed choice.

Jake and Tom the installers were polite, efficient and very tidy, and delivered a superbly finished product in less than day. A minor issue which arose out an oversight on our part was remedied with absolutely no fuss or quibble within a couple of days of our noticing it and informing the company.

In summary an excellent company to deal with in terms of the outstanding quality of both their product and customer service.

Great workmanship. Really happy with the end result.
Wouldn't hesitate to recommend to others.
Fitters were polite and cleaned up after each job.
5* service

Had a beautiful glass staircase fitted by Abbot Wade. We were really impressed with the ease of dealing with this company. Their customer service is excellent.
Recently had another workman in to fit a carpet upstairs but unfortunately he caught and scratched the staircase in several places. We contacted Abbot Wade and they arranged for one of their fitters to call round and repair the damage for us. They not only replaced the damaged pieces but didn’t charge for the parts.
Once again their customer service was outstanding

Another fantastic build from Abbottwade. I recommended this company to my parents after being so satisfied with our staircase which was completed in December last year. My parents opted for the black steel spindles which are new on the market with Oak staircase. It looks really smart. highly recommended. 5*

Abbott-Wade Staircases were professional, reliable, timely and good communicators. Their standard of work was outstanding because it was flawless. Whilst on site they were polite and extremely hard working. I would highly recommend this company.

Abbott Wade were great. It was an investment in the house as part of our renovations and we are delighted with the finished staircase.

We called Abbott-Wade and within a week Ray came over to give us some initial ideas and options. We were not fully decided on which finish in terms of colour and whether we were going to opt for a wooden handrail or in fact a stainless steel one (which is what we eventually went for). However, thanks to Ray, he gave us so many examples and sent many pictures as well as leaving us the samples that allowed us to make an informed decision. Ray was with us every step of the way and was so helpful on the phone, in person and through text messages via WhatsApp. At no point at all was Ray pushy and trying to force a sale through, he was more interested in making sure we were happy and were going to choose something that we really would be over the moon with once it was done. We had other companies, both local and national come to give us a price and go through their samples but Abbott Wade was not only the best price but they were the most approachable and in our opinion the best all round company. We then had a surveyor, Joe come out to survey and like Ray, he was friendly, helpful and reassuring as to what the process would be. He gave us an idea as to what the final staircase would look like and also gave us some very useful and helpful tips in how to incorporate the lighting into the strings. We cannot forget about Lana, Eddie and Rachel in the office who gel everything together. It is always a pleasure speaking to every member of the office team. They are all so friendly, helpful and their customer service skills are excellent. Having a team like that is so important as they keep you informed and are also very knowledgable in the sense that they know what everyone else is doing (you do get some companies who don’t know what is going on and they keep you waiting for days with no answers). They are so easy to get on with and always love the conversations on the phone with them. Then we come to the workmanship - Jason and Jake were magnificent. It was a pleasure having them over to do the work as they were really friendly and professional. I do need to point out here that Jason deserves a special mention, he is so unbelievably good at his job and to top it off he is such a nice person. Jake is also so nice and friendly and hard working. The guys made sure my floor was protecting and at all times our house was always kept tidy. All the rubbish was taken away and the guys cleaned after themselves (unlike some other companies) My overall amazement as to how great the staircase looks is a huge compliment to the whole team. Every point of the job was done when and how they said it would be and I was always informed. So I need to finish off by saying thank you very much to each and every single one of the team - you have all between you provided me which a statement in my home in the form of a wonderful, classy and stylish staircase - all done in great spirits with wonderful individuals!

The workers were good and problems rectified to our satisfaction

Excellent service from start to finish
My stairs look awesome

Very easy process designing and purchasing stairs with AW. From the moment we contacted them, through to the finished product, extremely happy with the service and quality of the end result.

We had a staircase renovation a year ago and the service, quality and finish exceeded our expectations.

A year on, the staircase looks as good as the day it was installed and delights us each and every day. In fact the oak colour has bettered with age!

We had several quotes for the new oak staircase but Abbot-Wade initially impressed us with the enthusiasm of the salesman/designer, the quality of the samples and the thoroughness of the renovation design as they were able to completely replace all the newel posts including a 3m length one!
[other companies had suggested the 3m newel post could only be replaced at the top end which would have been unsightly and require that the lower, older section to be cladded and therefore be a wider cross-sectional area to the new section of newel post attached above it...not a good look).

We are delighted with the quality, finish and look of our new oak staircase. We are so pleased that we spent more to have our treads and risers in oak too. This enhances the look of the new staircase even more and the anti-slip surface works very well.

A very professional service from the initial phone call, following on to the salesman/designer’s visit, the surveyor, the fitting, and the aftercare team. All the staff we had dealings with were polite, friendly, enthusiastic, helpful and punctual. Nothing was too much trouble.

When it came to the removal of the old staircase and fitting of the new one, it was a pleasure to have the fitters in our house and they were very neat and tidy and completed the job in just 2 days. We spotted a few minor scratches after the fitting and the aftercare team sent out a ‘magician’ within a few days who made them disappear! Then we had a small problem with fitting a new landing carpet over the old bullnose at the very top of the stairs and once again, the aftercare team quickly arranged for the fitting team to call back to fit a new bullnose to secure the landing carpet properly.

You could not wish for a better quality product and service and reassurance of excellent aftercare should it be required.

Our experience with salesman and fitters was excellent.
We had an oak and glass refurbished staircase at our previous house so knew what we should expect. The experience on the whole was better and the price was very competitive as we had a quote from the company we used previously and they were much dearer!

Great product. Very efficient. Great team. Perfect finish. Exceed all expectations. Transformed our house.

A very professional service throughout the entire process. We are delighted with the finished product and are more than happy to recommend them.

We are delighted with the glass & oak staircase that we’ve had fitted by Abbott Wade. From the initial visit, up to the actual fitting, the service was second to none. The actual fitters were professional and they ensured everywhere was kept tidy and clean. Our hall and stairs look beautiful and light; it’s more of a room than a hallway!
We will definitely recommend this company to anyone. Thank you so much.

I can high recommend Abbott-Wade Staircases. From my initial enquiry to the final part of the installation, I found them to be second to none. The professionalism and attention to detail is fantastic. This has made a huge difference to the entrance in our home and we are so pleased.
Well done Abbot-Wade.

My oak staircase was completed and the finishing detail was first class the glass panels down the stairs and on the landing are perfect. The two installers were punctual hard working and cleaned up every day during the three day work. We are so happy with the product and would have no hesitation in recommending Abbott Wade to anyone.

Our staircase renovation was completed 2 years ago and still looks as beautiful as the day it was completed. It has completely transformed our hallway and everyone who visits us comments on the quality and style of the oak and glass. The service we received was excellent, it is rare to find someone these days who does what they say they will do, when they say they will , but Abbott Wade did exactly that! The fitters were professional and polite, the work took 2 days and they made sure everywhere was left clean and tidy when they finished. I would not hesitate to recommend this company

It's over 2 years since our staircase was refurbished by Abbott-Wade and it looks as good now as it did on day 1. The whole process from start to finish was handled professionally. The workmen did the whole job in a day and left no mess at all. They even fitted an extra bit of skirting board that wasn't on the original order. We are delighted with the work, visitors comment on how good it looks and in my opinion it has increased the value of our house considerably. Thank you.

Dear Eddie
I can understand your annoyance at the negative reviews you suddenly found giving you no time to reply.

As a family company, I cannot believe you sent out “Poor quality Wood” let alone have your carpenters fit it. Their comments about “Not the glass they sell you” seems odd. Having been through the whole process ourselves, I cannot find a fault with your customer service.

Your designer advised us on how to lighten our hallway as our house is 100 years old and in a Conservation Area. We only have a tiny door window. His suggestion of glass panels instead of painted vertical posts was spot on together with using light oak wood.
Your fitters are the critical members of your company, I know as I use to supply and fit kitchens so I know when a good job is done. The joints were perfect, say no more.

Regards to all your staff. Tony and Chris