Abbey Garden 

Excellent, prompt service.

On positive side, spare starter solenoid for my lawn tractor arrived more or less on time. I was a bit concerned that the spare part was a tad overpriced and the p&p charge for a small component was also on high side.

I ordered a Husqvarna brushcutter harness and an Oregon brushcutter blade online from this company.
A week went past and nothing heard - phoned, got a load of excuses about no stock with their supplier for the harness and they would get one from somewhere else and ship to me. After nothing turned up the second week I phoned again and another load of excuses, so I verbally cancelled the order -which they refused to accept, so I emailed the cancellation, which they ignored. I raised a chargeback dispute with barclaycard uk which cost me the price of postage from France to send them the printed evidence and got a credit in full today.
I suggest that if you go to their shop and see what you want and buy it face to face you will be fine, but think carefully before buying anything on line from them.

Prompt delivery , missing item replaced next post after sales service excellent can't fault the service I've received

Appalling customer service. Ordered a small part for my Flymo mower on 16th April. Not received by 25th April so chased by email to which I never received a response. Called on 1st May, told not in stock and received an email on 2nd May stating that would be despatched in week commencing 14th May but it did not arrive. Not had the courtesy of an explanatory email or phone call.

I have not received item over five weeks since I placed the order. Have chased again today. Will never order from them again.

Nothing lasts forever and if I'm about to be parted from my pocket money for a repair I want it carried out competently pleasantly and now! Thank you the Tavistock team for ticking all of those boxes.

Had a bit of a problem waiting for a spare part for my tiller.
Ordered online and expected it to arrive within a few days.
After two weeks i enquired and was told the part was coming from china.
I don’t mind waiting if I am told this before I purchase, so a bit more communication with customers would help.
All good in the end and received the part 1st class post.
I will use ABBEY again but will check delivery time .
Many thanks guys. Hope to give 5 stars next time.

Great price quick service, can’t ask for anything more!

excellent sales staff Tony Nick and Donna great back up when things go wrong highly recommend abbey garden machinery thanks sean keown

I ordered a trailer from Abbey Garden Machinery at the end of February. Over the next four weeks, I had two trailers delivered but both arrived damaged. In fairness to Abbey, the damage appeared to be caused by the third party couriers the company had used. Abbey then decided to deliver a third trailer themselves although this never arrived and it was only when I rang them the following day that I was told their vehicle had broken down. A phone call informing me would have been courteous. The company then decided to ship me replacement parts for the second damaged trailer but, despite staying in for promised deliveries, no parts ever arrived.

Events then took a somewhat farcical turn when Abbey chose to ship me a new, assembled trailer using another third party courier even though their own delivery van was coming to my address to collect the two damaged trailers the next morning. The damaged trailers were duly collected but the new, assembled trailer never arrived. Abbey was clearly embarrassed by everything that had happened as they offered to pay me £50 compensation for the all of time I'd wasted waiting for deliveries that never materialized.

It was mid-April now - ten weeks after I'd first placed my order - and I gave Abbey one final chance to resolve matters. On the agreed delivery date, I was informed three times that a fourth trailer would be delivered by 5pm that day. Nothing arrived and nobody ever called me to explain why.

I cancelled my order. I did get a refund the following week but I never received the promised compensation payment. I've emailed the company several times since but they've chosen not to reply to me. I'd certainly never order from Abbey Garden Machinery again.

Was not shipped on time had to call some days later to find out why.

Arrived well packaged and within the timescale given. Have used it now on two occasions and very pleased with it. Not too heavy and cuts very efficiently. Nice machine

Here was my feedback to the company 2 weeks ago, followed by a reminder a week later. To date, no response.

I have now mowed the garden twice with this mower, and it cuts beautifully. However it does not self-propel. The first time I assumed it was an adjust ment issue, but I have screwed out the cable adjuster as far as it will go, to no avail.

Please advise.

Great advice over the phone and the parts arrived promptly. Thank you for an efficient service.

Always so helpful and friendly and prompt deliveries.

Very quick and good service and at a fair price would recommend every time

Ordered a spare last December Royal Mail sent it to the wrong address twice Abbey Garden sales not interested in helping tRoyal Mail have compensated them but I still not been refunded my money sent numerous emails spoken on the phone I have brought stuff from them but never again BE WARNED
Firstly the no 6 is 3 miles away in Dunball not Pawlett I live in Pawlett
Secondly Both items have been returned to you via Royal Mail and you claimed compensation
Thirdly I have paid for the item and postage to my house not someone else’s it’s my contract was with you you have not delivered I have done all the running around what have you done nothing