365 Bewertungen 

We booked and payed for a mode of transportat to take our family of 10 to Gatwick and back. The company were aware that we were traveling with four children aged 7months, 3 years, 4years and 6 years and that we would provide car seats for each of them.
The vehicle provided lap belts only therefore we were unable to adequately secure any of the seats. Reluctantly it was agreed the baby would travel up front with the driver as it was the only 3 point belt available. Despite the driver agreeing that it was unsatisfactory a similar vehicle was sent for the return journey. This time the driver wouldn't all the bady to travel up front as her seat obscured the mirror. We totally understood this but it meant she had to be held the whole way home.
We feel we didn't get what we requested and payed for and that the children were put at risk.
The company reluctantly offered a £50 refund, amounting to£12.50 per child.

My 14 year old daughter was missing. Her mum received a text from her number saying she'd booked a taxi with this firm. Half an hour later another text saying the cab was unavailable and rearranged, half an hour still the same again.
I called the company to get some clarification without mentioning any names or addresses to be told they can't confirm a booking problem due to data protection. Spoke to the manager this afternoon only to have the same response.
It cannot be data protection if no data is shared, just awkward and cold to the situation for no good reason.
Avoid this clown outfit and book another company, any other company!
Thankfully she did eventually turn up in a taxi but seriously this is a firm of first class clowns.
The reviews on here say enough.
Don't trust this company to carry your loved ones.

Disgusting behaviour from a male driver (can only describe him as having a plaster across his fat nose!)
Thinks he owns the road, see myself and cars behind me coming down a narrow road and continue to drive at me, then hung out of his car window and called me a w****r ! by a primary school!
Disgusting behaviour!!!

I would like to thank one of your drivers for helping me yesterday 08/02 on the sea front I was trying to get a ticket at the machine and it kept cancelling the payment by card and I had no change so after me attacking it the cab driver called me over and changed up a note for me he really did help me out
Next time I need a cab I will use you

Saturday 13th January 2024. Out with a few friends in Battle. 1 friend took a 247 cab back to Westfield about 9.30pm (we're middle aged men- that's late): 4.6 miles, £12.00 charged.
I asked driver to return to take me to Salehurst and he arrived back in Battle at 9.49pm. Pleasant and friendly enough driver. My journey was 6.6 miles.
SO now's the sting: The driver pulled that tired old phrase: "sorry mate, card machine won't work". Righto. Nothing wrong with the mobile reception here actually. So this meant I had to go inside and hunt around for cash. On a pro-rata rate I reckoned it should have cost about £17.00. Call it £20 being rural (it's all rural around here isn't it??) Call it £25 with a tip. No... £35.00. So not only was it a nearly double price rip off, driver DR030 got to pocket all the cash..
Should have read the reviews first...

I want to report an incident that happened at 11:36am today involving me and one of your drivers.

I was crossing on a public traffic light controlled crossing in Hastings town centre.

A vehicle displaying your company logo: Reg No: MH19 HLA
being driven by a male in his thirties with a beard, sounded its horn several times and your driver opened his window shouting and swearing abuse at me from inside the vehicle, there was also a passenger in the vehicle with him.

Admittedly, I crossed at the wrong time, but I could not easily see the traffic light colours due to the low in the sky bright sun light.

Your drivers actions and threatening behaviour was not acceptable.

Firest used to and from a doctors and very happy with the quick response on picking up and very clean cabs.and friendley service will be using regular

Would have given a minus if I could. Booked a taxi yesterday for 1.15 to 1.20 today to train station unwound to Gatwick to catch a flight. Taxi arrived at 1.39 (1 minute after the train had left the station) Not even an apology. Terrible service do not use!

Horrible customer service. Horrible driver's experience
I booked for a 6 seater with the kids and was charged for 2 extra minutes because I made sure all the kids have their seatbelts on and secured. I then called customer service to complain and get a response from a loutish and insensitive man in the position of a customer service saying "he does not know anything".

Pre-booked a taxi the day before for a pickup. Was told that a driver would be at least 15mins later than I booked. I do not see the point of pre-booking if they can't keep to the booking. This was a highly important appointment that I will now be late for. Terrible service. Would NOT recommend if you want to be on time.

90 percent of the time they're never on time for pre booked bookings!! Why would I pre book if I didn't have to be somewhere at a specific time??! If I book for earlier than I need then lo and behold they turn up on time and I'm early... If weather is bad or its a busy time, plan for that when you have advance bookings

Extremely specifically said *********, barnhorn road, Bexhill. Taxi company chose to ignore this and taxi driver decided to go to Battle instead.
Before this, they said they'd be 25 mins max or under. They then decided to take one hour and a half before we had any idea. I guess because they chose to go to a different location than very clearly specified. Never known a taxi company so idiotic.

my daughter booked taxi and waited at location in Hastings. At exactly the ETA no-one was there so she called up and they said 'he's on his way'. then taxi turned up.

BUT she was charged waiting time extra on top of the fare even tho the driver was late, not her.
very unfair and unlawful. drivers should not charge extra to girls for NO REASON

On 2 separate occasions I have booked a cab, over 2 hours in advance to take me to the airport, Also phoning their office to clarify, " it's to the airport so please make sure the cab is on time " The first time it happened the cab was over 30 minutes late, Missed the flight, This one is 15 minutes late, Diabolical airport service.

Quoted 15 minutes, called after 25…told 5 minutes, called after another 10, was told ‘soon’ 40 mins later and no communication!

Never on time, I’m constantly late for work, drivers usually start the wait time before they even get to you it’s absolutely ridiculous

Totally crap if you need a cab on time. Booked a cab for 7 am explaining its for a train and must be picked up at 7.
WHEN I BOOK FOR A TIME I NEED IT FOR THAT TIME!
(This complaint is not the drivers fault) I am now having to drive myself to Gatwick to get my plane.

Five to 7 I call to check where is the taxi is and ensure knows where going.

Reply from controller was polite but just kept repeating I should have been told there is a pick up window of 10 mins after booking, which he then increased to 15 mins window.

Driver called and said he won’t be there until 717 and turns out he was only allocated the job at almost 7.

Completely useless. Alternative going forward is to book 15 mins earlier and make the taxi wait for the correct time.

On time, fast, friendly, and efficient. Book on the app or call them. Recommended.

Cancelled my app booking saying it was the wrong price. Offered to pay cash but said no cars available. Still waiting for my money back.

Called and spoke to “Jane Gorman” who just got angry and aggressive then said “I’m getting tired of you!” and hung up.

Couldn’t be any less professional.
Cowboys.
Avoid like Jane’s cancer.

Don't expect them to actually turn up.. no comms. 👎