123Greetings.Com Bewertungen 

Antwort von 123Greetings.Com

9. Mai 2026

Dear Ann,

Thank you for being a loyal user for many years – and I am truly sorry for the unacceptable experience you’ve had with our email marketing and account status.

You are absolutely right to be upset. Receiving upwards of 10 emails a day is excessive, and no one should have to tolerate that. Even worse, when you opted out, you were told your account is now "DND" (Do Not Disturb) and that you can no longer use our service. That is not our policy, and that should never have happened.

I want to be clear: Opting out of promotional emails does not and should not block you from using 123greetings to send cards. What you described sounds like a serious system error on our end, and we apologize for it.

What we have done since your review:

We have launched new email templates with clear, working unsubscribe links.

We have reduced email frequency dramatically – no more than a few per week for active users.

We have fixed the "DND" account block issue so that opting out of marketing does not affect your ability to send or receive cards.

How we can help you now:
Please email us directly at support@123greetings.com with your email address and the subject "DND account – Ann from Trustpilot". We will manually restore your account so you can use our service again, and we will ensure you receive only essential transactional emails (card deliveries, etc.), not promotional ones.

If you prefer an even cleaner experience, we also invite you to try our ad-free Pro mobile app (iOS/Android, $5.99/year) – no promotional emails at all, just the cards you choose to send.

We are so sorry we drove you away, Ann. Please give us the chance to make this right.

Sincerely,
123greetings Customer Support Team

Antwort von 123Greetings.Com

9. Mai 2026

Dear Douglas,

Thank you for bringing this to our attention – and I am truly sorry and concerned to hear that £26 was taken from your bank account.

Please let me be absolutely clear: The real 123greetings.com is completely free. We have never charged any user for sending or receiving ecards. We also do not ask for – nor do we have access to – your bank details or credit card information.

What you have described suggests that you may have encountered a fraudulent clone website pretending to be 123greetings. These fake sites sometimes trick users into entering payment information for “premium” services or hidden subscriptions. We are not affiliated with them in any way.

Here is what we strongly recommend you do immediately:

Contact your bank – Report the unauthorized charge as fraud. They can reverse the transaction and block further charges.

Check your bank statement – Look for the exact merchant name. It may show a different company name than 123greetings.

Do not enter your bank details on any unfamiliar site – Always verify you are on www.123greetings.com (no extra words or dashes).

To keep you safe going forward:

Our official website is www.123greetings.com

Our official mobile apps are published under "123greetings" in the Apple App Store and Google Play Store

We never ask for payment information – our service is 100% free for standard ecards

If you have any other details about the website that charged you (such as the URL), please forward them to security@123greetings.com so we can help track down the clone and report it.

We are so sorry this happened to you, Douglas. Please know that the real 123greetings would never take money from you without your explicit permission (which we never even ask for). We hope you get your money back quickly.

Sincerely,
123greetings Customer Support Team

Antwort von 123Greetings.Com

9. Mai 2026

Dear Terri,

Thank you so much for your kind and thoughtful review – and for being a loyal user of 123greetings for years. 👍

We’re so glad to hear that our service helped you send out Christmas cards during the postal strike. That’s exactly why we exist – to keep people connected when traditional mail isn’t an option.

You make an excellent point about recipients being wary of unknown emails due to so many scams going around. That’s something we take very seriously. That’s why we’ve recently launched new, clearer email templates with verified links and better sender authentication – so your friends and family can feel more confident opening cards from us.

We also always notify you if a card hasn’t been viewed, as you mentioned – and we’re glad that feature has been helpful.

For an even more trusted and seamless experience, we invite you to try our official mobile app (iOS and Android). It’s free to use, and the optional Pro version ($5.99/year) removes all ads for a clean, secure experience.

Thank you again for standing by us, Terri. We truly appreciate you.

Warmly,
123greetings Customer Support Team

Antwort von 123Greetings.Com

9. Mai 2026

Dear Anna,

Thank you for being a loyal user of 123greetings for many years – and I am truly sorry for the frustration you experienced back in 2021 with delayed delivery and the system not recognizing a name you had used before.

You were right to be disappointed. A card arriving 9 days later, only to tell the recipient it would soon expire, is not acceptable. Neither is the system claiming a name isn’t in the database when you’ve used it for years. That should never happen.

To answer your question about fees:
No, we are not a new company charging fees. 123greetings has always been free to send ecards. We did introduce an optional ad-free Pro mobile app (iOS/Android) for $5.99/year, but the standard website and app remain completely free. You should never be charged just to send a card.

Since your review in 2021, we have made important improvements:

Our email delivery system is now faster and more reliable – most cards arrive within minutes.

We have fixed database issues that caused previously used names or emails to be rejected.

We’ve also launched new email templates with clear sender information so recipients trust the cards more.

If you ever decide to try us again:
Please use our official mobile app for the most reliable experience. And if you run into any issue at all, email us directly at support@123greetings.com – we respond promptly.

We’re sorry we let you down, Anna. We value your years of loyalty and hope you’ll give us another chance to get it right.

Sincerely,
123greetings Customer Support Team

Antwort von 123Greetings.Com

9. Mai 2026

Dear Lisa,

Thank you for being a loyal user for so many years – and please know that your message truly touched us.

First and foremost: The free service you’ve always relied on is still completely free. Nothing has changed. You can still send beautiful, heartfelt ecards to your loved ones without paying a single cent. We have not joined the paid card companies. We remain a free service at our core.

We are so sorry that something made you believe otherwise. Perhaps you saw information about our optional ad-free Pro mobile app ($5.99/year) and thought that meant the free service was going away. That is not the case. The Pro app is simply an extra choice for users who want no ads – but the free website and free app remain, and they always will.

You are exactly the kind of user we want to support – someone who is homebound, disabled, and uses our cards to reach out to loved ones. That is why we started this service over 20 years ago. We would never take that away from you or anyone like you.

Please continue using us – for free, as always. If you run into any issues or see anything asking for payment, please email us immediately at support@123greetings.com and we will help. We never want you to feel left behind.

Thank you for speaking up, Lisa. We hear you, and we are committed to staying free for people who need us most.

With deepest respect and gratitude,
123greetings Customer Support Team