I am VERY disappointed with my…
I am VERY disappointed with my experience with Wron.ai.
I built an app through the platform, but I ran into issues almost immediately that prevented me from moving forward with my app. I reached out for help, waited about 6 days, and received no resolution.
During this time, I was communicating through their support chatbot, but there was never any actual resolution. I was repeatedly told that my issue had been “sent to the team” and that someone would reach out to me. Unfortunately, no one ever did.
I understand that technical problems can happen with any platform — I really do. What I found extremely frustrating, however, was having to repeatedly ask the system to please add or remove specific things that it had added on its own, literally changing what I was asking for. Despite multiple attempts to give clear directions, I was unable to get it to make the corrections I needed.
The lack of any real customer support was extremely disappointing, especially as a paying, top-tier customer. Unfortunately, many of the claims and promises made by the platform sounded great, but in my experience, very little of what was promised was actually delivered.
At this point, I have initiated and escalated the matter in an attempt to receive a refund. I am very dissatisfied because I genuinely had high hopes that this platform would work out.
In my personal experience, I was unable to speak with an actual person. It felt as though the support system was largely left to a chatbot, with no accessible customer support team available to actually resolve the problem, even having the tier that offered “premium support”.
Buyer beware. From what I have seen, other customers appear to be experiencing similar issues, which makes me concerned that this is an ongoing problem that is not being adequately addressed.
I really wanted this to work. Unfortunately, my experience has left me extremely disappointed.
