WOZTELL Bewertungen 

signed up for a trial because i use Biggin CRM and they were on the list of companies that integrate.

- Integration with Biggin, their onboarding team tried to connect and it didnt work. He just complained and said this happens and said your account manager who will contact you next week will help you get it connected.

Come next week, the account manager said she couldnt do anything about the integration not working and that was that.

they connected the system to our social media, which worked, but that wasnt the purpose of us joining them in the first place.

I then used their broadcasting system to do some advertising, i tried 5 video campaigns and they all failed.

its not an easy to use software, so if you take it, ask the onboarding team to train you well and even do some campaigns with your data to show it works, as it didnt for us.

Our company has been a long-standing Woztell customer, but our recent experience has been extremely disappointing. In October, Woztell charged our card an unauthorized $1,800 (approx. €1,600)—far beyond our normal usage and with no corresponding approved transaction. When we queried the charge, the initial explanation was that it was an “adjustment” due to META’s billing. After we reconciled every invoice and proved mathematically that the charge had no basis whatsoever, the company acknowledged internally that it was a mistake generated by their system. However, instead of issuing a refund (which any legitimate SaaS provider would do), Woztell repeatedly refused to return the funds and only offered future credits, free months, or message bundles—none of which we wanted or agreed to. Even after explicitly confirming the charge was erroneous, they declined to process a refund to the original payment card. This behaviour is completely unacceptable, unethical, and raises serious concerns about their billing practices and customer protection. We are now sharing this experience so other businesses are aware. If you value transparent billing, responsive customer support, and financial integrity, I strongly advise you to avoid this platform.

Amazing product and support. Special shoutout to Daniela, top employee. Proactive and kind I am a really happy customer

Daniela sucuro la persona más paciente de toda woztell y muy profesional con su paciencia gana a todos gracias Daniela

Fidea International Group, trabajamos con Woztell, utilizamos en nuestra empresa sus productos y servicios que son son le gran utilidad para el desarrollo de nuestro negocio, sobresale como una herrramienta de actualidad y de impacto masivo en nuestros clientes potenciales y existentes para poder desarrollar nuestra empresa en aspectos como el marketing,ventas, el servicio al cliente, el impacto en redes sociales, sus soporte tecnico siempre atento a nuestras nececidades y propocitivos en brindarnos su ayuda en nuestros proyectos,
(WOZTELL ES UNA GRAN OPCION NO LO DUDES)

Muy buen soporte del equipo de customer succes por parte de woztell, especificamente por parte de julian, realmente su acompañamiento ha sido bastante efectivo en la resolucion de nuestras necesidades como compañia, muchas gracias por el trabajo duro.

Customer Service always so caring and helpful

Excelente servicio, responden rápido y están constantemente innovando

The ease of integration with cliq is really good.

Wrost platform ever experirenced. Does not have any builtin report showing simple KPIs.
what is the average response time on chats by period , by agents etc. NOT AVAILABLE

I came across the software in my search for system synchronization. The software is easy to understand and implement, and the customer service is excellent. They always respond with a lot of patience and help at all stages. Highly recommend.

Terrible atención.
No hay soporte de nada nunca saben nada.
No duramos ni una semana con ellos hemos enviamos como 6 correos indicando la cancelación 🔕 y no nos han contestado ninguno aparte de esto se debitaron un pago sin autorización.
La respuesta de los asesores es que el correo se esta escalando.

Adquirimos Woztell al inicio de año, no lo recomiendo en absoluto, su plataforma tiene fallos que perjudican la dinámica de ventas de la empresa, no todos los mensajes de los clientes entran, la plataforma se cae y se pierde registros e historiales, no existe backup. Soporte no contesta en tiempos cortos. Solicitamos reembolso y cancelación de la cuenta y un mes después nos generan un nuevo cobro. La plataforma no da la opción de desvincular tu método de pago ni de eliminar la cuenta. Acá estamos todavía esperando respuesta.

Una experiencia pésima con Woztell

El soporte de Woztell, que promete estar disponible 24/7, simplemente no responde. He enviado más de 20 mensajes solicitando ayuda para solucionar un problema y, después de más de 7 horas, sigo sin respuesta ni solución.

Además, la caída de sus servicios el 12 de febrero de 2025 ha generado serios inconvenientes y pérdidas económicas en mi empresa. La plataforma no cumple con lo que indica en su página, y su falta de atención agrava aún más la situación.

No recomiendo Woztell, ya que no ofrecen el soporte necesario ni asumen responsabilidad por las fallas en su servicio.

Incredibly Frustrated – Stay Away If You Value Your Business
If you’re using this software and haven’t yet faced a technical failure, now is the time to leave ASAP.

Because when an issue arises, there is literally no one competent enough to fix it.

Our Issue:
We cannot receive WhatsApp messages via their platform, which is a core function of their service. When we reached out to their so-called "customer success" team, we were met with vague, unhelpful responses. They don’t take the time to understand the issue, and their so-called escalations to the product team are a complete lie—because nothing ever happens.

Their support team talks to you like a casual friend instead of professionals handling business-critical software. They are completely incompetent, unreliable, and dismissive, making you feel like they are mocking you rather than assisting.

THIS IS NOT A GAME!
Businesses rely on this platform to manage critical customer interactions, yet when an issue arises, Woztell fails to resolve even the simplest problems and then proceeds to ghost the client.

Are you even a legitimate company? Because we have never encountered such an unprofessional experience in our entire business history.

If you’re considering using this platform, DON’T.
If you’re already using it, RUN before it’s too late.

You are trusting this company with one of the most crucial parts of your business—customer communication—and they fail at the most basic level while ignoring you in the process.

Absolute disaster.

Guys! Don't use this platform! First of all the backend design is very hard to use, secondly it took me a lot of time to contact the technicians of the platform, very unprofessional! And after you subscribe, this platform doesn't support to cancel the subscription plan and unbind the credit card by yourself! They lied to me that they will terminate my subscription on October 27th, but still charged me on the 27th! This company is advertised in many places and is very, very unprofessional, don't be fooled! They didn't even refund my $50 deposit!