Just received an order of a lovely rose bush. I had it gift wrapped with a plaque as a gift for a friend. I was pleasantly surprised how beautiful the gift wrapping was and so glad as this gave it a... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
This was my third experience using World of Roses company. The first experience, early in the year, was spoiled due to delivery issues and damaged plant. I gave the company a second chance, later in... Mehr ansehen
Unternehmen hat geantwortet
I ha been looking for a rose name after my late sister & found one named “Chris” l was so pleased. Ordering was easy, It arrived quickly. It was well wrapped to protect it. It’s now looking very wel... Mehr ansehen
Unfortunately we had to email World of Roses due to some spotting on the plant leaves. They immediately dispatched another rose for us, which arrived timely and in good condition.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Kontaktinformationen
Eventus House, PE6 8FD, Market Deeping, Vereinigtes Königreich
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4.3
Hervorragend
5223 Bewertungen
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Das haben sich andere Leute angesehen
The flowers were delivered on time
The flowers were delivered on time. Was pleased with them
4. August 2026
Antwort von World of Roses
Hello,
We are so pleased to hear that your flowers arrived on time and that you were happy with them. We appreciate your kind words!
Kind regards,
World of Roses Customer Service
Antwort von World of Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
Special experience
Picking and naming the rose made this very special. A much more personal experience
3. August 2026
Antwort von World of Roses
Hello,
We're so happy to hear that picking and naming the rose made your experience truly special and personal. We're delighted you enjoyed it!
Kind regards,
World of Roses Customer Service
The rose arrived well packed and…
The rose arrived well packed and carefully handled. It's a beautiful and already has a rose blooming in it. Very happy with the purchase
10. August 2026
Antwort von World of Roses
Hello,
We're so pleased to hear that your rose arrived well-packed and carefully handled! We're especially happy that it's beautiful and already has a rose blooming.
Kind regards,
World of Roses Customer Service
The good service.
The rose I ordered arrived on the date requested, and in good condition. It has since begun to flower and is much admired.
28. Juli 2026
Antwort von World of Roses
Hello,
We're so pleased to hear that your rose arrived on time and in good condition! It's wonderful to know it has started to flower and is much admired.
Kind regards,
World of Roses Customer Service
Excellent service & delivery
Excellent service & delivery. The rose is really lovely & settling in well. Thank you so much.
7. August 2026
Antwort von World of Roses
Hello,
We're delighted to hear you received excellent service and delivery. We're so glad you found the rose lovely and that it's settling in well. Thank you for your kind words.
Kind regards,
World of Roses Customer Service
Missed the point of an acceptable gift
I bought a Diamond wedding anniversary rose as a gift for my parents. When the rose arrived, it was healthy but had been fiercely pruned back and was not suitable as an anniversary gift. When I initially got in touch with the company the email I got back was positive and seemed to understand why I was disappointed. I then received a second email telling me that the plant was healthy but had been pruned to promote new growth. They completely missed the point that the rose was called 'Diamond wedding anniversary ' and so was most likely a gift. I'll never buy roses online again.
5. August 2026
Antwort von World of Roses
Hello,
We appreciate you sharing your feedback regarding the Diamond Wedding Anniversary rose. We understand your disappointment that the rose's appearance upon arrival did not meet your expectations for such a special gift, especially given its name. We recognize that the initial pruning, while intended for future growth, detracted from its immediate suitability as an anniversary present. We are reviewing our communication and packaging processes to ensure that the presentation of gift-oriented plants better reflects their intended purpose.
Kind regards,
World of Roses Customer Service
Good customer service
Prompt communication regarding an out of stock item and offer of refund or alternative. Easy to order - delivery as specified - plants look really healthy
7. August 2026
Antwort von World of Roses
Hello,
We are so pleased to hear that you found the ordering process easy and that the delivery was as specified. It's wonderful to know that the plants arrived looking healthy, and we appreciate your understanding regarding the out-of-stock item.
Kind regards,
World of Roses Customer Service
Patio rose plants. My rose plants didn't look very…
My rose plants didn't look very healthy, but I potted them up to give them a chance, but now they look exactly the same as when they arrived (4 months ago) - no growth at all! So very disappointed and a waste of money.
15. April 2026
Antwort von World of Roses
Hello,
We are truly sorry to hear your rose plants haven't thrived. We understand your disappointment when plants don't grow as expected. We appreciate you bringing this to our attention and we are reviewing our plant handling processes.
Kind regards,
World of Roses Customer Service
This was a comemoritive rose for my…
This was a comemoritive rose for my departed brother Mike. His widow was delighted withir, so tigether with your swift delivery service, we are impressed.
7. August 2026
Antwort von World of Roses
Hello,
We are truly touched to hear that the commemorative rose brought comfort to your brother Mike's widow. It means a great deal to us that we could play a small part in honoring his memory, and we are pleased that our delivery service met your expectations.
Kind regards,
World of Roses Customer Service
My order was delivered 2 days late
My order was delivered 2 days late! I paid for special date delivery but for some reason their courier couldnt find the address so my order was sent back to their depot. This was a very special birthday gift for my friend's 90th birthday and the surprise was ruined. Not impressed.
7. August 2026
Antwort von World of Roses
Hello,
We are truly sorry to hear about the significant delay in your delivery and the disappointment this caused, especially for such a special occasion. We understand how frustrating it must have been to have the surprise ruined due to the courier's difficulty in locating the address. We sincerely apologize for this unfortunate experience.
Kind regards,
World of Roses Customer Service
Incompetent
Twice I ordered two roses, twice order accepted, money taken and only one was delivered. The second time it was a special wedding present which you managed to spoil, after paying extra money for the delivery. You did apologise which I don’t accept. Your stock control is appalling and needs to be sorted out.
I will never use your company again or recommend to anyone. Bitterly disappointed.
7. August 2026
Antwort von World of Roses
Hello,
We sincerely apologize for the repeated issues with your orders and the disappointment caused, especially with the wedding present. We understand your frustration regarding the stock control and the impact it had on your special occasion. We are truly sorry that our apology was insufficient. Your feedback is crucial, and we are actively working to improve our processes.
Kind regards,
World of Roses Customer Service
I have bought several times and the…
I have bought several times and the quality is brilliant. The plants arrive well packaged and extremely healthy. The last climbing rose I bought is about one year old and about 6 feet tall. I really recommend this company.
6. August 2026
Antwort von World of Roses
Hello,
We are delighted to hear about your positive experiences with us! It's wonderful to know that our plants arrive well-packaged and healthy, and that your climbing rose is thriving. We truly appreciate your recommendation.
Kind regards,
World of Roses Customer Service
Good quality and trusted service
I've never had any problems when ordering from World of Roses. Always good, healthy plants, very well packaged and delivered within a few days of purchase. Always my first choice when ordering Roses for either myself or for gifting.
7. August 2026
Antwort von World of Roses
Hello,
We are absolutely delighted to hear that you've consistently had such positive experiences with World of Roses! It's wonderful to know that our plants arrive healthy, well-packaged, and promptly. We truly appreciate you making us your first choice for roses.
Kind regards,
World of Roses Customer Service
very efficient delivered on time
7. August 2026
Antwort von World of Roses
Hello,
We are so pleased to hear that your delivery was efficient and arrived on time. We appreciate your positive feedback!
Kind regards,
World of Roses Customer Service
It is great that you can deliver…
It is great that you can deliver straight to the customer, plus the extra gift wrapping is good.
Good quality roses.
6. August 2026
Antwort von World of Roses
Hello,
We are delighted to hear that you appreciate our direct delivery service and the extra gift wrapping option. It's wonderful to know you found the roses to be of good quality!
Kind regards,
World of Roses Customer Service
Rose Experience
Rose Experience. Good quality plants.quick dlivery. Very impressed with the service generslly. Beryl Francis
30. Juli 2026
Antwort von World of Roses
Hello,
We're so pleased to hear that you found the quality of our plants good and that you were impressed with our quick delivery and service!
Kind regards,
World of Roses Customer Service
Personalisation not good
I ordered from this company as I wanted to send a rose to a friend who had recently lost a very good friend to cancer. I wanted the rose to be personalised with her friend's name.
I cannot say it wasn't done. But the name had been placed on the back of the card containing my message. My friend would never have seen it if I hadn't asked her about it. This should have been put at the front of the card in a prominent position as it was supposed to be a personalised rose.
I did email and the response was that the company guidelines had been followed as they don't state where the name has to be put.
Although the rose was nice and delivered on the date. The personalisation let it down badly.
30. Juli 2026
Antwort von World of Roses
Hello,
We appreciate you taking the time to share your feedback regarding your recent order. We understand your disappointment that the personalization for your friend was not as prominent as you had hoped, especially given the sensitive nature of the occasion. We recognize the importance of such details in conveying your heartfelt message. We are reviewing our guidelines for personalization placement to ensure that such meaningful additions are always displayed in a way that is immediately noticeable and impactful for the recipient. We are committed to improving our service to better meet our customers' expectations for these special gestures.
Kind regards,
World of Roses Customer Service
Good quality products and fast delivery
Very fast delivery and the roses were well packaged and good quality
6. August 2026
Antwort von World of Roses
Hello,
We're so pleased to hear that your delivery was fast and that your roses were well-packaged and of good quality. We appreciate your positive feedback.
Kind regards,
World of Roses Customer Service
Arrived in good condition
Arrived in good condition, one rose in bud on show.
Bought as a Ruby wedding anniversary present, the couple did actually get a few more roses but did say that this one looked the healthiest
6. August 2026
Antwort von World of Roses
Hello,
We are so pleased to hear that the rose arrived in such good condition and that the couple found it to be the healthiest among their gifts. It's wonderful that it was a lovely addition to their Ruby wedding anniversary celebration.
Kind regards,
World of Roses Customer Service
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