My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... Mehr ansehen
Unternehmen hat geantwortet
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... Mehr ansehen
Unternehmen hat geantwortet
Recently I made an order for Valentines Day and due to the very bad weather on the east coast delivery became an enormous challenge. WineInsiders staff was very helpful and especially Rosie who monito... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Kontaktinformationen
PO Box 15158, 90209, Beverly Hills, Vereinigte Staaten
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Hervorragend
192 Bewertungen
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Do not trust this scam company
Do not trust this scam company. They are having a contest for the "Ultimate Wine Insider". Check this out in the rules:
"6. Grant of Rights
By submitting a Submission, the entrant (a) represents and warrants that he/she has all rights, title and interest necessary to grant Sponsor, and does hereby grant Sponsor, without compensation or further notice of any kind, the worldwide, irrevocable, fully paid up, royalty-free, transferrable, non-exclusive, perpetual and unrestricted right (including moral rights) and license to (i) adapt, publish, use, exploit, edit, reproduce, make derivative works from or otherwise exploit such Submission, in whole or in part, in any manner and in any and all media now known or hereafter devised; (ii) modify such Submission in any way (including but not limited to any and all advertising and marketing efforts, inclusion on digital and social media channels, in-store and other point-of-sale marketing, digital billboards and other out-of-home marketing; (iii) use, copy, perform, reproduce, display, edit, modify and distribute any part of the Submission or any other submitted material, including, but not limited to, your appearance, likeness, voice or name, and to prepare derivative works of, or incorporate into other works, such submitted material, and to grant and authorize sub-licensees of the foregoing; and (iv) post the Submission on the Internet or use the Submission in any other way in Sponsor’s sole discretion; (b) agrees to indemnify and hold Sponsor harmless, to the fullest extent permitted by law, from any claims to the contrary; and (c) agrees to sign and return any additional documentation that may be required by Sponsor or Administrator relative to such grant of rights."
Yep, merely send them a submission and they can steal all the ideas present in said submission, without acknowledgement or notification. Sound like a scam to you? It should.
13. September 2022
Bewertung ohne vorherige Einladung
Wine orders
I have placed two orders in the past two weeks and have not received the product I odered. I have been charged but have been told I do not have any orders
5. April 2022
Bewertung ohne vorherige Einladung
Antwort von Wine Insiders
Hi William,
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
We deeply regret that your orders have not been successfully delivered and we understand the frustration this has caused. At Wine Insiders, we aim to process and deliver orders promptly, typically within 1-3 days. We also keep our customers informed with order confirmation notices and shipping updates. However, it seems your order did not meet our shipping guidelines, and we apologize for any disappointment this may have caused.
If you haven't received your orders until now, we'd really appreciate it if you could provide us with your order details so that we can expedite the process of resolving this matter, You may also reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and your feedback is invaluable in this process.
Cheers,
Rowena | Wine Insiders
These guys are total rip off.
These guys are total rip off.. They won’t deliver the package on promised date and totally spoiled my holiday plans. And when asked about returning the items they are charging more than the total order amount for the return. What a poor service!!
1. Januar 2022
Bewertung ohne vorherige Einladung
Wine Insiders Delivery Issues
Wine Insiders has a nice selection of wines and some very nice wine special offerings. Their only shipping carrier option, however, is FedEx Home, a subsidiary of FedEx Ground, comprised of lazy independent contractors. I would not recommend this wine merchant if you reside in an apartment building (especially without any means to travel to a FedEx pickup location). Wine Insiders' Customer Service is not helpful in resolving shipment issues with the carrier, but they issue a prompt refund to the customer once an order is returned to their warehouse by FedEx.
3. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wine Insiders
Hi Eileen,
Thank you for taking the time to provide us this feedback. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We apologize for the negative shipping and Customer Service experience you had. Shipping wine can be a challenge as a signature is required from a recipient that is 21 or older. Therefore, a recipient does need to be home to receive the package. FedEx will make 3 attempts to deliver a package before it is shipped back to our warehouse. They also offer an option to hold the package at a FedEx or Walgreen location for up to 5 business day, at no additional cost, and customers can pick up at their convenience.
We are glad your refund was processed immediately for the returned order but before the order was returned, our customer service rep should have offered to help redirect your package for you. We are sorry if you were not given any options or offered proper assistance. We will make sure to conduct additional training to our rep, in order to prevent other customers from having a similar negative experience.
We will continue to work hard on our delivery service and we hope that the next time you choose to place an order with us, you will have an improved experience. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Scam
Scam. Many people received an offer with their AMEX card for cash back on a purchase that excluded use of promo codes. Everything on the website is always “on sale” so no purchase was valid at all. After finding out, I tried to cancel the order (2 hours later) and they refused. Was told there would be a huge restocking fee if I refused delivery. Found out this happens to many others don’t trust this site
12. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Wine Insiders
Hi Diane,
Thank you for taking the time to provide us this feedback. We sincerely apologize for the inconvenience you experience with redeeming the AMEX offer.
How the AMEX offer works is customers get a one-time $25 statement credit by using their AMEX card to make a single purchase of $100 or more online at wineinsiders.com/amex by 9/30/2021. The purchase must be completed by using the link and cannot be combined with any other offers. If the link is used, it will remove any promotion that would exclude the AMEX reward from being honored.
As for canceling an order, we ship our orders the same day they are processed. Depending on the status of the order, a cancellation request can be completed, but if the order is too far along the shipping process, the order may still ship regardless of our efforts to cancel it. In this case, we contact FedEx and request the order to be returned to us. FedEx cannot guarantee that the package can be stopped, therefore, we recommend customer refuse the packages upon delivery.
We are sorry that you were misinformed of our policy and the customer service rep failed to provide a resolution to your concern. A member of our customer service team will be in touch to help make this right. You can also contact our Customer Service team at (800) 615-7304, Monday through Friday, from 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
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