I ordered a love seat sofa bed for my spare room. It was delivered before the anticipated delivery date which I was delighted with. The team delivering the love seat were exceptional - cheerful, hel... Mehr ansehen
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Das sagen Bewerter
The whole process from tailoring our sofa bed right through to delivery was fantastic. The quality is fantastic and the mechanism to pull out and put the bed back in is so easy to do. The delive... Mehr ansehen
Unternehmen hat geantwortet
We are entirely dissatisfied with this product and company. We ordered a sofa in August (2026). The sofa was delivered with the wrong cushions making it very uncomfortable. It took a long tine to cont... Mehr ansehen
Unternehmen hat geantwortet
Easy to order, step by step instructions. Arrived within a good timeframe when they said it would. Extremely well made and as expected. Did have a small issue, but had an immediate response and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Willow and Hall
Vom Unternehmen geschrieben
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
SALE
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14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Kontaktinformationen
Vereinigtes Königreich
- 020 8939 3800
- willowandhall.co.uk
4.4
Hervorragend
4062 Bewertungen
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Das haben sich andere Leute angesehen
Company are good, delivery awful
Company are good and quality of sofa bed is good.
However I would never use again due to the delivery company they use. They are unable to be flexible on delivery dates, they also make you sign for delivery to say they are not responsible For any damage they may cause on delivery, as they don't have insurance.
I think this is appalling and for that reason would never use or recommend again, unless a different delivery company was being used.
None of this is made clear before purchase.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Dear Sarah,
Thank you for your feedback and for your kind comments about the quality of the sofa bed.
We’re sorry to hear that the delivery experience was disappointing. Delivering large and heavy items can sometimes be challenging, particularly where access is restricted, and we understand how frustrating this can be.
To clarify, our delivery teams are insured. In some situations where there is an increased risk of damage to property, customers may be asked to sign a waiver so they can decide whether they are happy to proceed with the delivery. We’re sorry if this wasn’t explained clearly at the time.
We appreciate your comments and will continue working to improve how this information is communicated. Thank you again for taking the time to share your experience.
Kind Regards
Shaun
Really solid and sturdy well made sofa…
Really solid and sturdy well made sofa bed, so pleased with my purchase my 3 year old twin granddaughters absolutely love it. Plenty of sleeping space and not too high, I bought the smallest size and was amazed that myself and twins could fit albeit a little snug.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Dear Linda,
Thank you so much for your lovely review ⭐⭐⭐⭐⭐
We’re delighted to hear how pleased you are with the sofa bed and that it’s been such a hit with your twin granddaughters, that’s exactly the kind of feedback we love to receive. It’s great to know the size, comfort and practicality worked so well for you all.
Thank you again for choosing us, and we hope it continues to be enjoyed for many years to come.
Kind Regards
Shaun
Great product and service
Everything was smooth and easy from start to finish. Love how you can choose the style, cushion type and mattress to really personalise your sofa bed.
Delivery was on time and delivered by a very careful team. They unpacked and showed me how to unfold the bed - great service!
Sofa and bed are very comfortable. Would highly recommend!
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Thank you for your kind feedback.
We’re delighted to hear that the experience felt smooth from start to finish and that you enjoyed tailoring your sofa bed to suit your needs. It’s also lovely to know our delivery team took great care and walked you through everything on arrival.
Thank you for your recommendation and for choosing Willow & Hall.
Kinregards,
Amy
Easy to order and great quality for price
Easy to order. They followed up and offered to send fabric swatches even without requesting them.
Lastly the order arrived earlier than expected. Smooth and stress free service.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Thank you for your kind review and for choosing Willow & Hall.
We’re delighted to hear that the ordering process felt straightforward and that our team could be proactive in offering fabric swatches to support your decision. Making the experience as clear and reassuring as possible is something we place great importance on.
It’s also wonderful to know that your order arrived earlier than expected and that the whole journey felt smooth and stress free. Thank you again for taking the time to share your experience. We truly appreciate your support.
Kind regards,
Amy
Excellent from start to finish
Excellent from start to finish. A high quality well made sofa bed as described. The company have very diligent employees who know what they are doing. They are very easy to talk to and they genuinely wanted to help provide a first rate service - I was grateful to receive a sample fabric of my order, this was a lovely surprise and this does not happen with other very good furniture outlets, I have used often in recent years . The information provided about the product is excellent as well as the fabric choices the data for fabric is also available. Oder placed 25/11 and delivered before Xmas a smooth top class delivery. A pleasant experience throughout and this was despite my long standing credit card bank deciding to create failed payments for my order. So if this happens to you,it’s likely to be your bank not the company systems. This only showed me how good willow and hall actually are in dealing with enquiries.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good Morning Steve,
Thank you so much for such a generous and detailed review.
We’re delighted to hear that your experience felt excellent from start to finish and that your sofa bed has lived up to expectations in terms of comfort, quality and craftsmanship. It’s especially rewarding to know that our team’s knowledge, care and approachability stood out, as providing a calm, supportive and genuinely helpful service is at the heart of what we do.
We’re pleased the fabric sample was a welcome surprise and that the information provided helped you feel confident in your choices. Delivering in good time before Christmas and ensuring everything ran smoothly, even with the payment issues caused by the bank, is exactly the level of service we aim to provide.
Thank you again for choosing Willow & Hall and for taking the time to share such thoughtful feedback. Your kind words mean a great deal to us.
Kind regards,
Amy
A good product and good value for…
A good product and good value for money. Excellent options for structure and upholstery offered. We are, however, finding the back cushion is starting to buckle and pleat. We will be contacting the company about this.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good Morning Elaine,
We’re pleased to hear that you’re happy with the overall quality, value for money, and the range of structure and upholstery options available. That said, we’re sorry to learn about the issue you’ve noticed with the back cushion.
This certainly isn’t something we would expect, and we’d really welcome the opportunity to look into it for you. Once you get in touch, our team will be very happy to assess the cushion and advise on the best next steps to ensure everything is as it should be.
Thank you again for your review and for bringing this to our attention — we look forward to resolving this for you.
Kind regards,
Amy
Purchased the Appley Sofa Bed
Purchased the Appley Sofa Bed - price is a little too high but you get what you pay for as i didnt want a spring mattress. sofa itself is comfortable, sturdy and is relaxing to sit on. i personally havnt used it as a bed but the kids that did found it comfortable, its so easy to pull out and put back in. Ordering and delivery was smooth and quick. I didnt order a fabric sample as i needed a bed quite quickly but they were kind enough to send me a sample and i could make a switch if i needed to, which i appreciated.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Thank you for taking the time to share your experience with us.
We are so pleased to hear that you are enjoying your Appley Sofa Bed and that its comfort, build quality and ease of use have met your expectations. Choosing a sofa bed without a sprung mattress is an important decision, and it’s lovely to know it has proved comfortable and practical for your family.
We’re also glad the ordering and delivery process felt smooth, and that our team could support you with a fabric sample at short notice. We always want to make sure you feel confident and well looked after, even when timelines are tight.
Thank you again for choosing Willow & Hall and for your considered feedback. We hope your sofa bed continues to be enjoyed for many years to come.
Kind regards,
Amy
Wonderful British Business
I absolutely love this business. We now have a wonderful corner sofa and a lovely single bed for my daughters room. The pre-sales is great, I had a question about samples getting to me in time for a Christmas order and the chap I spoke to was brilliant and made the timelines clear, expressing the samples to me so that I could make a decision in time for Christmas.
The products are beautifully made and I am very happy - they will be the first place we look in the future.
We all need to support fantastic British businesses - we still make lovely things, I could have spent less on an Ikea sofa, but I would not be supporting British craft and every time I sit on my new sofa, I enjoy it more knowing that it was made here.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good Morning Jonathon,
Thank you so much for your wonderful review and for choosing Willow & Hall.
We are thrilled to hear how much you are enjoying both your corner sofa and your daughter’s bed, and that our team was able to support you clearly and efficiently in the lead-up to Christmas. Making sure everything runs smoothly, from samples to delivery, is something we care deeply about.
Kind regards,
Amy
Fantastic sofa bed
A fantastic sofa bed. Slightly more expensive than many on the market but it is great quality, easy to set up and very comfortable. Delivery schedule was well communicated and as well as taking to the room, they took time to demonstrate how to set up and open the sofa bed. Recommended.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good afternoon,
Thank your for your positive feedback. We are very pleased to hear you are happy with the quality and our speedy delivery.
Please do feel free to contact us, should you need any further assistance.
Kind regards,
Elle
Very pleased with our sofa bed
Very pleased with our sofa bed. Excellent quality and good value. Must also mention the efficient delivery service.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good Morning James,
Thank you so much for your lovely review! We’re delighted to hear that you have had a positive experience with both us and our fulfilment partners!
Thank you again for choosing us!
Kind Regards,
Amy
Great company would highly recommend
Great company with excellent communication and sofa bed is perfect!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good afternoon,
Thank you for this positive feedback. We are pleased to hear our customer service was excellent and the sofa bed is perfect for you!
Kind regards,
Elle
Would definitely use again
Great service, couch arrived promptly, build quality excellent. Would definitely use them again
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Good morning, Chris
Thank you for taking the time to give us this positive feedback.
We are pleased to hear that you are happy with the service and the quality. Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Splendid service and incredibly comfortable sofa!
From my first phone call with the sales team, my experience of Willow and Hall has exceeded expectations. Shaun took considerable time answering my questions and providing additional information that I had not considered. His recommendation on the colour was spot on, yet for reassurance he sent out fabric samples so I could be sure and not miss out on the sale price.
All communication with this company has been efficient, professional and personable.
The delivery company were also incredibly helpful by offering a different day to the first one proposed, especially given the time of year.
On the day of delivery the team delivered my sofa with care and efficiency.
I had ordered a Marsten chaise storage sofa bed, with just the standard mattress. I called them on the day to enquire about getting a higher quality mattress, as I realised that the open sprung would not be workable for me needs after all. The customer service team were incredibly obliging, given it was my error not to have considered the structure of open sprung would not suitable for myself or family visitors. During this call Shaun also checked if I was happy with the rest of the sofa and the service of the delivery team. I would unreservedly recommend this company. Thanks to all at Willow and Hall!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Hi Emma,
Thank you so much for the wonderful review. We are so glad you have had such a positive experience with not just our Team, but also our fulfilment partners!
We hope you find the new mattress better for yourself, family and friends!
Kind regards,
Amy :)
Excellent quality and built to last
Willow and Hall are a great sofa company. They are very professional and helpful and even delivered my order sooner than expected. The quality of the sofa bed is excellent and built to last. The mattress is so comfortable and springy just like a proper bed mattress. Nov 2025
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Dear Clare,
Thank you so much for your wonderful review! We’re delighted to hear that your experience with Willow & Hall was such a positive one. It’s great to know that your sofa bed arrived sooner than expected and that you’re enjoying its comfort and quality.
We take pride in crafting pieces that are built to last, so your feedback truly means a lot to our team. If you ever need anything in the future, we’re always here to help.
Thank you again for choosing us!
Warm regards,
Shaun
Lovely quality sofabed
Lovely quality sofabed, comfortable and very nice design. The bed and mattress also very comfortable.
The time from order to delivery was as described. We were also impressed that despite not having asked for a covering material sample, one was sent to us to ensure that we were happy with our choice, and we were.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Thank you so much for your wonderful review. We’re delighted to hear that you’re enjoying the comfort and craftsmanship of your new sofabed, and that both the bed and mattress are proving so comfortable.
It’s lovely to know the design is just what you hoped for and that your order and delivery experience matched expectations. We’re also pleased the fabric sample was helpful in confirming your choice.
Warmest wishes,
The Willow & Hall Team
Lovely new sofa bed
Lovely new sofa bed, thank you. Easy and simple to use
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Hello Katie,
Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your new sofa bed and finding it beautifully simple to use.
Warmest wishes,
The Willow & Hall Team
Efficient
Efficient, quick to deliver, helpful delivery carrying up to tight first floor. Very pleased.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Hi,
Thank you so much for your kind feedback! We’re really glad to hear that the delivery was efficient and that our team could assist with getting everything safely up to the first floor.
Kind regards,
Amy
Not what it promised to be
We ordered an Alderton sofa bed. Good points where that the delivery of samples and of the sofa itself were without problems. However, considering the relatively high price, we are very disappointed with the quality of the product. We went for the most expensive feather cushions promising a sink-in feel and comfortable seating. This is not at all the case. The sofa feels stiff, the cushions show strong creases from the inner material and it makes a scraping sound when you sit on it. Complaints were handled professionally but without any help for improving the quality. We cannot recommend.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Thank you very much for taking the time to share your feedback. We are pleased to hear that both your sample delivery and the arrival of your Alderton sofa bed went smoothly, although we are truly sorry that the comfort has not met your expectations.
Our feather cushions are created to offer a soft and relaxed sink-in feel, so we completely understand your disappointment. To ensure everything was as it should be, we arranged for a technician to visit you at no cost. Their inspection confirmed that the sofa and cushions met the product specification, but we appreciate that this did not provide the reassurance or comfort you were hoping for.
We are grateful that you found our team professional, and we are sorry that the outcome left you feeling unsupported.
Thank you once again for sharing your experience. Your feedback is important to us and helps us continue to refine both our products and service.
Kind regards,
Amy
Lovely Sofa but Poor Service
The sofa is lovely and comfortable. The design and the materials are fabulous. But the delivery team left obvious black marks on the sofa. We raised this and they finally arranged someone to clean for today which I made myself available at home to wait, but they did not turn up without any contacts. I love the sofa but the service is far from ideal.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Hi Elaine,
Thank you for taking the time to share your review. We are so pleased to hear that you are enjoying your sofa, though we are truly sorry for the disappointment caused by the delivery marks and the missed cleaning visit. This is not the smooth and thoughtful experience we hope to provide, and we completely understand how frustrating this must have been.
Our records show that our technician did attend, but unfortunately arrived at an incorrect address and was unable to reach you by phone. We are very sorry for the inconvenience this caused.
Our Customer Care team has emailed you to check the address and contact number is correct. They will await your response and be back in touch as soon as possible.
Thank you again for your patience. We look forward to putting this right for you soon.
Warm regards,
The Willow & Hall Team
Beautifully made sofa that is…
Beautifully made sofa that is comfortable as a sofa and a bed. The clean lines mean no space is wasted and the fabric choice is superb. Great find!
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Willow and Hall
Dear Jennifer,
Thank you for your kind review! We are so happy that you love your new sofa! These kind comments are much appreciated.
Kind regards,
Amy
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