The health insurer that changed everything I ever worried about with health insurers: having been William Russell (WR) clients for decades, I can wholeheartedly say that WR has never let us down. Not... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Dealing with Cosmina Gradinaru in Claims is an absolute pleasure. There is no BS, you know exactly what is going on and she will try to make life as easy as possible for you. I am in the insurance ga... Mehr ansehen
Unternehmen hat geantwortet
Worst inaginable health insurance scam company. Takes your money but good luck getting any claims paid. Also their advertised cashless network is extremely false advertisement and inaccurate. When I f... Mehr ansehen
William Russell has proven to be a reliable health insurer of our family for twenty years. The coverage is comprehensive, there have been no issues with claims, and the customer service is great in an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Krankenversicherung
- Invaliditätsversicherung
- Einkommensversicherung
- Versicherungsagentur
- Versicherungsmakler
- Lebensversicherung
Vom Unternehmen geschrieben
William Russell provides international health insurance, life insurance, and income protection to individuals and families living and working abroad. We have thousands of members across Latin America, Europe, Africa, the Middle East, and Asia. Please note that reviews on Trustpilot are unverified. To see verified reviews from our customers, please search 'William Russell Feefo reviews'.
Kontaktinformationen
William Russell House, The Square, GU18 5SS, Lightwater, Vereinigtes Königreich
- +44 1276 486 477
- contact@william-russell.com
- william-russell.com
4.3
Hervorragend
58 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy claim filing process and quick…
Easy claim filing process and quick response time.
This was my first time filing a claim using the WR online platform and it was so quick and easy. The upload the document function is genius because i wasnt sure of some details, but allowing me to upload a copy of my receipt makes sense!
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for your 5 star review! We’re thrilled to hear your first experience using our online claims platform was quick and easy. We really appreciate your feedback and look forward to continuing to support you, whenever you need us!
I'm glad
Great professionals who tries very hard to help. Thank you.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for your 5 star review! We’re so glad you had a positive experience with our teams. Our goal is always to provide professional, helpful support and it’s wonderful to know that came through.
William Russell price jump of 36% for no reason.
I have had William Russell insurance for 3 years. This year my renewal was just received and it jumped almost 36% in cost over last year. I have never had claim nor have I had a change in my health. I would expect an increase each year due to age, but 36%! There are other options for insurance. I won't be renewing with nor would I recommend them after this.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for taking the time to share your feedback, we do appreciate hearing from our members. While we understand high increases aren’t favourable, our plans are community rated - meaning premiums are based on a range of factors such as age, area, region/country, claims experience, benefit utilisation and overall medical cost trends. Unfortunately, we’ve been experiencing higher claims costs in Mexico so have had no choice but to take corrective action on premiums for new and renewing policies alike. We do review policies individually to provide assistance where we can and again, we do appreciate you taking the time to let us know of your experience with us.
Fast responses and very kind support…
Fast responses and very kind support regarding non trivial issues, thank you very much, team!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you very much for your 5 star review! We're delighted to read you're happy with the service you've received from our teams. We're always on hand to assist you and thank you again for taking the time to comment and share your experience.
Excellent service
Excellent service, Everyone in the claims team are super helpful
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Many thanks for your 5 star review. We're are delighted to hear our clams team have been able to help you and, you've received the service you expect. Thank you again for leaving us your feedback.
Impressive
I’m really impressed by how responsive and compassionate the insurance team has been. They make you feel genuinely supported and cared for.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for your kind review and sharing your experience - it’s really great to read you felt genuinely supported as a member. This is what we’re all deeply committed to providing and something we all take much pride in. Thank you again for taking time to submit your review, it really means a lot to us all.
Excellent support and clear communication
We had a great experience with our insurance company during my pregnancy. The team was always quick to respond and provided clear, detailed answers to all our questions. Everything about the reimbursement process was transparent and easy to understand, and we always knew what amount to expect. It felt comfortable and reassuring throughout the whole process.
A special thank you to Fanny Morgan-Locke for her attentiveness and kindness!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for your kind words and for taking the time to share your experience and 5* review. We're thrilled to read you felt fully supported and well-informed with your claims experience throughout your pregnancy. We’ve passed your thanks onto Fanny as well and are so pleased to hear she again, has made a positive impact with her attentiveness and care. Our best wishes go with you and your family.
We've had several major claims (including an Emergency Evacuation) and William Russell has been amazing every time.
We've unfortunately had several hospital visits for our family, including 2x with children in the ICU and one involving an emergency evacuation. William Russell has not skipped a beat, always been very prompt and genuine in their support, and covered absolutely everything we needed without issue. I compared a lot of policies before signing up years ago - but you never really know how good it is until you need to make a claim... I came back to leave the review I would have wanted to see before switching over: Happy to report they've been amazing, and I would strongly recommend to anyone comparing them against alternatives.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for taking the time to share your experience, especially during what must have been incredibly difficult times for you and your family. We’re deeply grateful for your kind words and are proud to know that our support made a difference when you needed it most. Your feedback reaffirms our commitment to being there for our members — not just in policy promises, but in real-life moments that matter. Thank you again for your trust and for sharing your review, we all continue to wish you and your family all the best.
Special thanks to Fanny Morgan-Locke
Special thanks to Fanny Morgan-Locke for her outstanding support. Her communication was always clear and prompt.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for your fantastic rating. We sincerely value your feedback and are really pleased to hear of the support you received. We strive to deliver excellent quality customer care at all times and we’ve passed your thanks onto Fanny who was thrilled to hear. Thank you again for taking time to provide feedback, this means a lot to us all.
WR responds quickly to my claims and…
WR responds quickly to my claims and questions. The staff is very friendly, provide clear explanations and assist when necessary.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for taking the time to contact us with your positive 5* feedback. We're really pleased to hear that you're happy with the service our teams provide and it’s great to know you feel supported. Thank you again for taking the time to share your experience.
Excellent service
Always very fast, well-grounded and helpful assistance. I highly appreciate an individual approach to each case. Thank you!
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for taking the time to contact us with your positive feedback. We’re very pleased to hear you are happy with the you’ve received as a valued member of William Russell. Our teams are passionate about delivering the best experience for our members, professional yet caring and personal at all times. It means a lot to us to have loyal members like you, and we're here whenever you need us.
William Russel - Peace of Mind
William Russel were prompt with their approval response, and guarantees were issued petty quick in order that i could commence treatment on time. This gave me peace on mind and let me focus on what was going on. They we very informative and the service provider was very happy.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you very much for your 5-star review. We’re very pleased to read you’re happy with the service you’ve received as a valued member. We understand when seeking medical treatment, having the right process and the people there to support is paramount so you can focus on what matters most. Thank you again for taking the time to review your experience with us.
Smooth processes
Everything is processed quite quickly. All information is clear and understandable.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for taking the time to contact us with your positive feedback. We’re very pleased to hear that you’re happy with the service you’ve received and it’s great to hear the information provided was clear and useful. Thank you
Great insurance 57195provider
Fast response, professional, reliable.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
We're really pleased to receive your 5* review, thank you for taking time to share this - our teams continue to be here to support you, thank you.
Best insurance experience
Im impressed! My experience with any kind of insurance had never been very positive, until now. Great communication and service (huge thanks to Josephine!! 🙏), and great coverage. Could not ask for more. Thank you!
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for sharing your experience with us and 5* review! We're so pleased to read you've had a positive experience and we've passed your thanks onto Josephine. As with all of our teams, we're passionate in providing a professional yet caring service for our members. Thank you again for taking the time to review your experience with us.
Helpful and Professional Staff
Excellent experience with William Russell. Very transparent, clear and helpful. Mandy (Claims Executive) & Angela (Policy Services Executive) are particularly great to deal with- very professional.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for taking time to provide a 5* review of your experience with us and notably, for both Angela and Mandy in our Policy and Claims teams – we’ve passed your comments on to them both. We're really pleased to hear you're happy with the service and support you’ve been receiving. It really means a lot to have loyal members like you and we continue to be here when you need us, thank you.
Thanks William Russell
Everyone at William Russell has been fantastic. Going through medical treatment is stressful enough without the added worry of whether or when the insurance company will pay. With William Russell, that worry simply wasn’t there. Their claims team felt more like friends and family—supportive, reassuring, and genuinely caring. Payments were quick and straightforward, arriving directly in our bank account without hassle. Their support made a difficult time so much easier, and I can’t recommend them highly enough.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for your comments and positive 5* review! We’re all really very pleased to hear that you’re happy with the service you’ve received, especially at a time which can be stressful enough. Our claims team take much pride in supporting our members at every stage of their treatment and claim. Your feedback reflects what we strive for at William Russell, not just providing expert service, but a genuinely a human and empathetic experience at all times.
We're happy to have you with us and it’s great to know you feel supported, thank you again for taking the time to share your experience.
I always have an excellent and…
I always have an excellent and professional assistance.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you for your comment and 5* positive review! We’re so pleased to hear you continue to be happy with the service and assistance received. All of our teams are passionate in providing a professional yet caring service at all times. Thanks again for taking the time to leave us your feedback.
Excellent Service/High Premium Renewal
I am writing this review to express my sincere gratitude for the exceptional service provided by William Russell over the past 12 months. The support we have received throughout my wife's serious health condition has been truly excellent. Navigating a serious illness is challenging, but your company has made the insurance process seamless and stress-free.
However, the only disappointment we experienced was the 29% premium increase for 2025/26, which we felt was significantly higher than a standard rate adjustment. I worry this may set a precedent for future renewals, making the premiums difficult to manage in the long term. I hope this will not be the case as we move forward.
Despite this, I would also like to extend a personal and heartfelt thank you to Cosmina Gradinaru "International Claims Executive" She has been a constant source of support, making every interaction easy and personal. Cosmina's professionalism and empathy are a credit to your company, and her dedication has made a significant difference to our family during a difficult time.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for submitting for your 5 star review, we’re delighted to hear how pleased you are with the service that you and your wife have received. We understand the complexities experienced when dealing with a serious illness and we know the importance of having a dedicated claims expert, there to support and help navigate you and your family with any concerns at a challenging time. We’ve passed your gratitude and thanks to Cosmina who was thrilled to receive this and as always, she and the team continue to be here to support you all.
We understand your concerns with regards to your premium increase. We’re experiencing higher claims costs in a number of countries as the cost of health care continues to grow and alongside this, the increasing demand for international quality private care, ever increasing advances in technologies as well as the types of treatments available being contributing factors.
Again we sincerely thank you again for taking the time to review your experience which means a lot to us - we continue to be here for you and your family.
Always so helpful
I've been navigating a really difficult situation regarding my brother's various medical issues and his disability insurance. Maggie has been so supportive and helpful throughout the whole process, guiding me when I've faced issues that are completely out of my comfort zone. I would wholeheartedly recommend.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von William Russell
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear about the difficult situation you've been facing with your brother's health, and we're grateful that we could support you both during such a challenging time. We genuinely care about the people behind every policy and it's incredibly important to us that you feel supported and guided, especially when dealing with complex and emotional situations and we're so pleased that Maggie was able to be a steady and helpful presence for you throughout this process.
Your recommendation means a great deal to us. Thank you again for your trust, we're here whenever you need us.
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