The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested d... Mehr ansehen
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Das sagen Bewerter
Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously piss... Mehr ansehen
Unternehmen hat geantwortet
When my bouquet came in sad shape due to the heat wave this company responded immediately with a new bouquet. Great customer service!
We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arran... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktinformationen
Unit 3-4 Linford business estate, SW8 4AB, London, Vereinigtes Königreich
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3.6
Akzeptabel
455 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
An amazing masterpiece of a bouquet…
An amazing masterpiece of a bouquet along the utmost professional and friendly support of the Team involved into the process.
22. Juni 2026
When my bouquet came in sad shape due…
When my bouquet came in sad shape due to the heat wave this company responded immediately with a new bouquet. Great customer service!
27. Juni 2026
The order was easy to place and…
The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested day as it was such hot weather and you were anxious about the flowers and the heat. I decided to give it a go on the requested day and the recipients were at home and received the flowers in good condition. Thank you!
22. Juni 2026
Above and Beyond
We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arrangement exceeded my expectations, and their customer service was fantastic throughout the process. Highly recommend!
3. Juni 2026
I odered the magnificent size bouquet…
I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent.
Not sure it was goid value for money...
4. Juni 2026
Antwort von Wild at Heart
Hi Mike,
We are very sorry to hear that you were disappointed with the size of your bouquet, especially after ordering our Magnificent size.
We are also sorry that we have not yet heard from you directly, as we would really like the opportunity to look into this properly and find a suitable solution for you. Please do get in touch with our customer care team via flowers@wildatheart.com with your order details and any photos of the bouquet, and we will review this for you as quickly as possible.
Your feedback is truly appreciated, and we are sorry again that your bouquet did not feel as special or as generous as expected.
Many thanks,
The Wild at Heart team
Thanks for delivering lovely flowers on…
Thanks for delivering lovely flowers on a Sunday! The Birthday Girl was well pleased!
26. Mai 2026
Spent £160 which were delivered on…
Spent £160 which were delivered on Monday afternoon and desd by Thursday evening. I've sent a separate email asking for someone to get in touch and so far not heard a word
29. Mai 2026
Antwort von Wild at Heart
Hi Sam,
We’re very sorry to hear that you were disappointed with your bouquet.
Our team reviewed the images you kindly sent across this morning as quickly as possible, and we do apologise that you had not yet received a full response within the few hours since your email.
Having carefully looked at the bouquet, it appears to be in line with what we would expect at this stage, though we did notice from the images that the water looked quite discoloured. We always recommend changing the water regularly, as advised on our care cards, as this is especially important for keeping fresh flowers at their best.
That said, we completely understand how disappointing it is when flowers do not last as hoped, and our customer care team will be in touch directly to discuss this further with you.
Many thanks,
The Wild at Heart team
Wild at Heart have been excellent at…
Wild at Heart have been excellent at sorting out a delivery issue.
26. Mai 2026
Wild at Heart UNDER delivered
Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously pissed off! Very little comms and have said they will try rectify but nothing more from them ten days later.
13. Mai 2026
Antwort von Wild at Heart
Hi Helen,
We’re very sorry to hear how disappointed you were, especially as this was part of a 50th birthday gift ordered from overseas.
We completely understand your frustration that only eight stems arrived instead of ten, and we sincerely apologise for this mistake. We did offer to rectify this and emailed you twice to arrange a redelivery, first on 27th May and again this morning, as we wanted to make sure we sent them at a time that suited you.
We are very sorry if this communication did not reach you or was missed, and we would still very much like to make this right. Please do get back to us with a suitable delivery date and we will arrange this for you as soon as possible.
Many thanks,
The Wild at Heart team
The flowers were beautiful but were…
The flowers were beautiful but were dead within 3 days
22. Mai 2026
Antwort von Wild at Heart
Hi Kieran,
We are so sorry to hear this. While we are pleased the flowers arrived beautifully, they certainly should have lasted longer than three days. The exceptionally hot weather can sadly affect fresh flowers more quickly, but we completely understand your disappointment.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again.
Many thanks,
The Wild at Heart team
The bouquet was very small for £200
The bouquet was very small for £200. And they were completely dead within 3 days. Very disappointed. Will not shop from Wild at Heart again.
21. Mai 2026
Antwort von Wild at Heart
Hi!
We are so sorry to hear this and completely understand your disappointment.
This is certainly not the experience we would ever want you to have, especially with a £200 bouquet. While the exceptionally hot weather can sadly affect fresh flowers more quickly in transit and once they arrive, your bouquet should still have reached you in beautiful condition and lasted longer than three days.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again for the disappointment caused.
Many thanks
The Wild at Heart team
Amazing customer service
Amazing customer service, and wonderful communication. Beautiful flowers to top it off. Thank you :)
21. Mai 2026
The flowers luckily arrived unscathed…
The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
19. Mai 2026
Antwort von Wild at Heart
Hi Sally,
Thank you very much for your review. We are so pleased to hear that the flowers arrived safely and unscathed, although we are very sorry that the outer box was damaged in transit.
This is certainly not the condition we would expect from DPD, and we completely understand your disappointment. We take great care in packaging our bouquets so they travel as safely as possible, and we will be raising this with our courier team.
Thank you again for letting us know, and we hope the flowers were enjoyed.
Many thanks,
The Wild at Heart team
They never delivered and lied
17. Mai 2026
Antwort von Wild at Heart
Hi Bolette,
We’re very sorry to read this review, as we feel this does not reflect the circumstances of the order.
Our courier attempted delivery on three separate occasions, but unfortunately was unable to gain access to the property each time. We then offered to redeliver the bouquet to an alternative address to ensure the flowers could still be received.
As a refund was preferred instead, we processed this in full. We are sorry that the experience felt disappointing, but we did everything we could to complete the delivery and resolve the matter fairly.
Many thanks,
The Wild at Heart team
Flower arrangement was a hot mess
Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small to allow for that many flowers to spread out nicely. I was very disappointed. The Company said that it was consistent with their usual quality. Enough said.
15. Mai 2026
Antwort von Wild at Heart
Hi Katherine,
We are very sorry to hear that you were disappointed with your arrangement.
After you contacted us, our team reviewed the photo provided and explained that, from what we could see, the bouquet appeared to be in line with our usual design and quality standards. However, we also made clear that the lighting and angle of the image made it difficult to fully assess the arrangement, so we asked for additional photographs to help us review this further.
We are always happy to investigate any concerns properly, particularly where flower quality or vase suitability is involved, and customer satisfaction is extremely important to us. We are sorry that this experience did not feel as special as it should have, and we would still welcome the opportunity to look into it further if you are able to share more details with our team.
We are looking forward to hearing from you.
Many thanks
The Wild at Heart team
Very solid and stylish flower shop in…
Very solid and stylish flower shop in London. Reliable, and never disappoints.
5. Mai 2026
Antwort von Wild at Heart
Hi Crăciun,
We are very sorry to hear that your flowers did not last as expected, and we completely understand how disappointing this must have been.
As soon as you got in touch, our team offered to send a replacement bouquet so we could put this right for you. We are currently waiting to hear back from you and would be very happy to arrange this as soon as you confirm the details.
With the correct care, our bouquets should last at least 5 days, so we are sorry that this was not your experience on this occasion.
The Wild at Heart team
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