I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Mehr ansehen
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Das sagen Bewerter
We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Mehr ansehen
Unternehmen hat geantwortet
Elizabeth was quick to reply and assist with my issues. Within less than less than an hour she was able to help diagnose the problem and sent out a replacement piece. Excellent customer service! Highl... Mehr ansehen
Bought a foam sided hot tub recently having previously had a few different inflatables. Order was quick, delivery was with DPD who is my preferred courier. Hot tub was put together by husband who said... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave Spas
Vom Unternehmen geschrieben
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Why Wave?
Vom Unternehmen geschrieben
- Up to 2 Years Warranty
- All Wave Spas hot tubs purchased through our authorized retailers come with up to a 2-year warranty as standard, giving you peace of mind and protection.
- Award-Winning Design and Innovation
- Wave Spas has been recognized for our commitment to quality, winning prestigious awards for our premium inflatable hot tubs, including accolades from T3 Best Buy, Mumsnet, and the UK Pool & Spa Awards.
- Dedicated UK Customer Support
- Our UK-based Aftersales Support Team is here to assist you with any questions or concerns you may have, ensuring a smooth and enjoyable experience from purchase to setup.
- About Wave Spas
- Wave Spas is a leading provider of premium inflatable and rigid foam hot tubs, offering a relaxing and luxurious spa experience from the comfort of your home. With thousands of satisfied customers, we continue to deliver high-quality products that combine style, durability, and convenience.
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktinformationen
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Vereinigtes Königreich
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.2
Gut
7201 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antria was very helpful and very…
Antria was very helpful and very responsive. Great customer care.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
We’re so happy to hear this — thank you! 🫧
Antria will be over the moon reading your words. She’s all about making things easy, helpful, and stress-free, so it’s brilliant to know you felt that. Great customer care is exactly what we aim for, and it means a lot that it came across in your experience.
If you ever need anything at all, we’re always here — ready to help and keep things flowing smoothly!
Customer service was great Elizabeth…
Customer service was great Elizabeth answered all question very promptly and was amazing to deal with. AAAA+ for sure.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the amazing feedback!
We’re thrilled to hear that Elizabeth was able to answer all your questions quickly and make the whole experience a great one. She’ll be delighted to read this — that’s exactly the kind of support we love to deliver! AAAA+ is what we like to hear 😄
If you ever need anything else, just give us a shout — we’re always here to help and keep things easy.
Elizabeth responded with a useful…
Elizabeth responded with a useful answer to my questions.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your review!
We’re really pleased to hear that Elizabeth was able to provide a helpful answer to your questions. That’s exactly what we’re here for — making things straightforward and stress-free for you.
If you need anything else at all, we’re always just a message away.
Brilliant customer service from Esther
Esther was very quick to reply to my messages. She resolved my problem immediately. I have used Wave over several years and wouldnt come to anyone else for a hot tub.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing feedback!
We’re delighted to hear that Esther was quick to reply and got everything sorted for you straight away — that’s exactly how we like to do things. And it truly means the world to us that you’ve chosen Wave over the years for your hot tub. Loyalty like that is something we never take for granted 💙
We’re always here whenever you need us — ready to help and keep things bubbling smoothly!
Anita handled a complex situation with…
Anita handled a complex situation with understanding and compassion and was very helpful.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really glad to hear that Anita was able to handle the situation with understanding and compassion. Sometimes things can feel a bit tricky, so it’s great to know she made it easier and was so helpful throughout. That’s exactly the kind of care we love to provide.
We truly appreciate you taking the time to share this — and we’re always here whenever you need us.
Good customer service
Antria was very helpful in sorting out an issue with a faulty hot tub
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Antria was able to help sort the issue with your hot tub. That’s exactly what we’re here for — making things simple and getting everything back to bubbling as quickly as possible.
We’ll be sure to pass your kind words on to her, and if you ever need anything in the future, we’re always just a message away.
Elizabeth was great help giving all the…
Elizabeth was great help giving all the information that I needed fast and professional.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely review!
We’re really happy to hear that Elizabeth was able to provide all the information you needed quickly and professionally. That’s exactly the kind of support we aim to give — clear, helpful, and stress-free every time.
We’ll make sure she sees your kind words — it’ll definitely make her day! And if you ever need anything else, we’re always here to help.
Gestures go along way
I contacted Wave over the weekend and Antria was very helpful. Even though I had purchased my hot tub 5 years previous something happened to my liner through no fault of my own and was ruined as a good will gesture she offered me a 4 birth black liner which wasnt expecting but very grateful. So thank you
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We’re so glad Antria was able to help over the weekend and support you with the liner situation. It’s always tough when something happens unexpectedly, especially after several years, so we’re really pleased we could step in and offer a goodwill solution for you. That’s exactly what we’re here for — looking after our customers and making things right where we can.
Your kind words mean a lot, and we’re truly grateful for your continued support over the years. If you ever need anything at all, we’re always just a message away.
Esther was very helpful resolving our…
Esther was very helpful resolving our issue.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your feedback!
We’re really pleased to hear that Esther was able to help resolve your issue. That’s exactly what we love to do — jump in, sort things out, and keep everything running smoothly so you can get back to enjoying your hot tub.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here to help.
Elizabeth was quick to reply and…
Elizabeth was quick to reply and completely focused on solving our problem and keeping us as customers. Great job Elizabeth!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the fantastic feedback!
We’re delighted to hear that Elizabeth was quick to respond and fully focused on finding the right solution for you. That’s exactly the kind of dedication we value — making sure our customers feel supported, listened to, and looked after.
We’ll make sure she sees your kind words — “Great job” is always lovely to hear! If you ever need anything else, we’re always here and happy to help.
Jade answered every query quickly and…
Jade answered every query quickly and helpfully and provided a perfect solution to my problem,
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Jade was able to answer all your queries quickly and help find the perfect solution for you. That’s exactly what we aim for — clear communication, fast support, and making sure everything gets sorted without any hassle.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here and happy to help.
Antwort von Wave Spas
Thank you so much for the feedback!
We’re really glad we could respond quickly — keeping things fast and easy is exactly how we like to do it. If you ever need anything at all, we’re always here and happy to help.
Horrible customer service
At first, we loved our wave spa but fairly quickly it malfunctioned and the temperature was inaccurate and inconsistent. There is no phone number to contact customer support. Email response is slow but through several days and multiple troubleshooting steps we got it working again. A couple months later, a similar issue began but just wouldn't get hot. Customer service has been a nightmare. A different person emails every time, they aren't answering our questions, it's been super slow to get responses. It's been a frustrating nightmare. Over a week and we still don't have a solution. Will never buy a wave spa again.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Hi there, Kathleen
I hope you're doing well
I'm so sorry to hear you're having issues with your spa I can see our team has provided additional troubleshooting in response to your query
Kindly let us know how it goes and we can assist promptly from there
Kind regards
Wave team
Exceptional Support…
While I have had many problems with the heater the one thing that has been exceptional is the support given to me by Sophie,
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for sharing this — we really appreciate it.
We’re sorry to hear you’ve had challenges with the heater, but it’s wonderful to know that Sophie’s support has been exceptional throughout. That’s exactly the kind of care we aim to provide — being there when things don’t go to plan and making sure you feel supported every step of the way.
We’ll be sure to pass your kind words on to her — she’ll be delighted. And if there’s ever anything else you need, we’re always here to help.
Customer service turn around
To be fair when I called i was frustrated with the product. However, I wish to quickly establish the interaction I had with Elizabeth was outstanding. She delivered a firm but clear process in order for her to help me. I followed it and her service was excellent.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand that things can feel frustrating at times, so it means a lot to hear that Elizabeth was able to turn the experience around for you. It’s great to know she provided clear guidance and a straightforward process that led to a positive outcome. That’s exactly what we aim for — calm, supportive help that gets things sorted properly.
We’ll make sure Elizabeth sees your kind words — she’ll be thrilled. And if you ever need anything in the future, we’re always here to help.
Elizabeth was super helpful when I…
Elizabeth was super helpful when I needed some help with my spa. She responded very quickly and solved the problem. Much appreciated
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Elizabeth was able to help quickly and get everything sorted for you. That’s exactly what we aim for — fast responses, clear support, and smooth solutions so you can get back to enjoying your spa.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it. And if you ever need anything else, we’re always here and happy to help.
Quick repair.
My experience in dealing with this company, especially a certain member of staff called Elizabeth, was a pleasant surprise. A speedy repair and constant communication updates also added to my experience.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for sharing your experience — we really appreciate it!
We’re delighted to hear that Elizabeth made such a positive impression and that the repair was handled quickly with regular updates along the way. Clear communication and speedy solutions are exactly what we aim for, so it’s wonderful to know that came through in your experience.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled. And if you ever need us again, we’re always here and happy to help.
Great customer service
Bought the Wave Aegean Spa but when we inflated it we heard a hissing sound and realised there was a tear underneath by one of the loops where a led light strip would go if you bought one! Emailed Wave and Sophie helped us out straight away with great service and efficiency and have ordered us a new spa body and even some spa scents which was so kind! Thanks to Sophie we have had a great experience with Wave and I would highly recommend them!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
This is such a lovely review to read — thank you! 🫧💙
We’re really sorry to hear about the issue with your spa initially, but it’s fantastic to know that Sophie stepped in straight away and handled everything with such efficiency and care. That’s exactly the level of service we aim to deliver at Wave — quick support, clear communication, and making things right as smoothly as possible.
It’s wonderful to hear that she arranged a replacement and even added some spa scents — that’s the kind of thoughtful touch that makes all the difference. We’ll be sure to pass your kind words on to Sophie — she’ll be absolutely thrilled.
Thank you so much for recommending us, and we’re so happy you’ve had a great experience in the end. Enjoy every bubbly moment! 🫧🌊
Sophie did a great job in helping me…
Sophie did a great job in helping me resolve my issues with my spa. Thank you so much!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your kind words!
We’re really pleased to hear that Sophie was able to help you resolve the issues with your spa. That’s exactly what we aim for — quick, clear support that gets everything sorted so you can get back to enjoying the bubbles.
We’ll be sure to share your feedback with the team at Wave — it will mean a lot. If you ever need anything in the future, we’re always here and happy to help.
Customer Service was great!
I had an issue with the spa giving me a HL code. Esther was responsive in the emails and guided me through the troubleshooting steps to diagnose the issue. She then proceeded to issue a replacement immediately.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Esther was responsive and able to guide you through the troubleshooting steps to get to the bottom of the HL code. It’s fantastic that she could then arrange a replacement straight away that’s exactly the kind of efficient, no-fuss support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Esther she’ll really appreciate it. And if you ever need anything in the future, we’re always here to help keep things bubbling smoothly! 🫧💙
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