We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Mehr ansehen
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Das sagen Bewerter
Elizabeth was quick to reply and assist with my issues. Within less than less than an hour she was able to help diagnose the problem and sent out a replacement piece. Excellent customer service! Highl... Mehr ansehen
Don't buy wave spa, better product on the market, ive only used mine for 3 months, and in that time, ive had to return it twice for faults, and im sure I'll need to return it again soon.The customer s... Mehr ansehen
Bought a foam sided hot tub recently having previously had a few different inflatables. Order was quick, delivery was with DPD who is my preferred courier. Hot tub was put together by husband who said... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave Spas
Vom Unternehmen geschrieben
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Why Wave?
Vom Unternehmen geschrieben
- Up to 2 Years Warranty
- All Wave Spas hot tubs purchased through our authorized retailers come with up to a 2-year warranty as standard, giving you peace of mind and protection.
- Award-Winning Design and Innovation
- Wave Spas has been recognized for our commitment to quality, winning prestigious awards for our premium inflatable hot tubs, including accolades from T3 Best Buy, Mumsnet, and the UK Pool & Spa Awards.
- Dedicated UK Customer Support
- Our UK-based Aftersales Support Team is here to assist you with any questions or concerns you may have, ensuring a smooth and enjoyable experience from purchase to setup.
- About Wave Spas
- Wave Spas is a leading provider of premium inflatable and rigid foam hot tubs, offering a relaxing and luxurious spa experience from the comfort of your home. With thousands of satisfied customers, we continue to deliver high-quality products that combine style, durability, and convenience.
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktinformationen
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Vereinigtes Königreich
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.2
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Hat 97 % seiner negativen Bewertungen beantwortet
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Excellent support
We have had many issues with our hottub. You team have been amazing with supporting us from advice, help, repair and new heaters.
Both Sophie and Becki have been amazing with their help and communication.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that our team has been able to support you every step of the way and get everything sorted for you.
It’s especially lovely to hear that Sophie and Becki have been so helpful with their advice and communication we’ll be sure to pass your kind words on to them.
We truly appreciate you taking the time to share your experience.
Placed an order on the website this…
Placed an order on the website this morning but when reviewing realised I had ordered the incorrect size too (6 person instead of 4 person) for my new wave hot tub. Sent an email using the online option on their website and I truth didn’t expect a quick reply and then expected them to say I would have to take delivery and then exchange.
To my pleasent surprise I got a reply just a few hours later from Antria advising that not only had she swapped it out for the 4 person size but also she had processed a small refund for me for the slight difference. Although only my first order online direct with Wave I must say I am very impressed and any products extra I need I will always go direct.
Many thanks for your help today Antria you are a credit to your company
Mr M Gee
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear about your experience and that Antria was able to resolve everything so quickly and smoothly for you.
It’s great to know the change was handled without any hassle and that the refund was processed straight away—just the kind of service we aim to provide. We’ll be sure to pass your kind words on to Antria, she’ll be thrilled to hear them.
We really appreciate your support and look forward to helping you again in the future.
Foam sided hot tub
Bought a foam sided hot tub recently having previously had a few different inflatables. Order was quick, delivery was with DPD who is my preferred courier. Hot tub was put together by husband who said the instructions could have been clearer but easily worked out. It's early days but the foam sided seems far superior to the inflatables we've had in the past. Would definitely recommend investing the extra money.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your order and delivery went smoothly and that you’re enjoying your new foam sided hot tub.
It’s great to know you’re already seeing the benefits compared to previous inflatables and that the setup was straightforward overall. We really appreciate your recommendation and your support.
Understanding
Yes, I want to shout out Sophia for taking the time and emailing me back within a timely manner and listening to my request because I started to construct the spa and it was missing an item and she was more than helpful to go out of our way to find what item was missing so I appreciate the way she handled the problem and look forward to getting my items shipped . She is a great asset to wave spas team ……that is all carry on
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience with Sophia. She’ll be so pleased to know her prompt responses and dedication to helping you made such a difference.
Hi Deshunn
It’s great to hear that she took the time to understand your request and went the extra mile to ensure everything was sorted for you. We’re lucky to have her on the team, and your kind words truly mean a lot.
We really appreciate you sharing your experience and hope you enjoy your spa once everything arrives!
Elizabeth in customer support was very…
Elizabeth in customer support was very helpful in resolving my issues
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your kind review! We’re really pleased to hear that Elizabeth was able to help resolve your issue and provide a positive experience. She’ll be delighted to know her support made a difference.
We truly appreciate you taking the time to share your feedback.
So I bought a portable spa a year and…
So I bought a portable spa a year and a half ago and have only got 7 months use out of this totally junk product went through 2 heaters as I went to replace the 2nd on with the new 3rd one it did not work out of the box good thing I kept old parts and with no help from their tech sport fixed it myself ran it less than a month and now have a river in my basement from this unit leaking. They wont just refund me my money and can to a agreement for a full replacement tub but it never shipped in 2 weeks and the email thread has totally disappeared shocking just fully done with this product and company just garbage
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Hi Jeremy,
Thank you for your review,
Sorry you feel let down, I have emailed you to get to the bottom of this.
Really looking forward to getting this sorted.
Any questions, please let me know
Thank you so much Jade!!!!
Our customer service representative Jade has been incredibly helpful throughout. Really helpful, knowledgable and lightning fast responses…. Give the girl a pay rise!!
Thanks Jade and to all at wave spas!!! 5* always xXx
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing 5-star review! We love the shoutout for Jade—she’ll be absolutely thrilled to hear your kind words. It’s fantastic to know her helpful, knowledgeable support and super speedy responses made such a great impression.
We’ll be sure to pass this on to her and the rest of the team—feedback like this means the world to us!
Customer service for wave spa is beyond…
Customer service for wave spa is beyond excellent. I had few items missing from my delivery ( which happens) but team resolved it immediately responding within an hour on Sunday. Exceptional ! 10stars ( comparing with other companies I felt in the past ). Regarding hot tub itself. I ordered COMO model. Set up was super easy and straight forward . Tu bc is specious and look and feels luxurious. Double filtration system is something I have not seen before and I’m am impressed. I recommend energy saving bundle as it does really reduce loss of temperature drastically .
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your incredible review! We’re absolutely delighted to hear that you had such a positive experience with our customer service team and that everything was resolved so quickly and smoothly.
It’s fantastic to know you’re enjoying your COMO spa too—great to hear the setup was straightforward and that you’re impressed with the space, design, and features. The double filtration system and energy saving bundle are brilliant additions, so it’s lovely to hear they’ve made a real difference for you.
We really appreciate your recommendation and your kind words about both our team and the product!
Great wonderful to deal with a real…
Great wonderful to deal with a real professional
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback! We’re really pleased to hear you found our team professional and great to deal with. Your kind words mean a lot and are truly appreciated.
Happy so far
Spa arrived quickly. I wasn’t sure if I had received everything as everything looks different on line compared to what it looks like in reality, but received a quick and friendly response from Esther until I was satisfied I had everything. Easy to set up. Took ages to heat and get to the right temperature. Happy with purchase so far.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear your spa arrived quickly and that Esther was able to help you feel confident everything was included and ready to go.
It’s great to know the setup was easy and that you’re happy with your purchase so far. We really appreciate you taking the time to share your experience with us.
Quality customer service
Delivery was very quick but was missing 1 box . Jade at wave customer service sorted with great speed and efficiency. Received missing box the next morning Brilliant customer service
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re delighted to hear your delivery arrived quickly and that Jade was able to sort the missing box so promptly and efficiently for you. It’s great to know everything was resolved and delivered the very next morning.
We really appreciate you taking the time to share your experience.
Very helpful fast service
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your kind feedback! We’re really pleased to hear you found our service fast and helpful. Your support means a lot to us.
Ordered over the easter holidays
Ordered over the easter holidays, Sophie got back to me as soon as company reopened to say there was an issue and suggested a solution!
After a couple of friendly and positive emails we got a suitable solution established and now were all sorted.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Sophie was able to respond quickly after the Easter holidays and help resolve everything smoothly for you.
It’s great to know the issue was sorted out through friendly and positive communication and that you’re now all set. We really appreciate you taking the time to share your experience.
Elizabeth has been fantastic, reviews have been accurate.
Elizabeth has been fantastic! She replied to my inquiry promptly, fixed my issue AND went above and beyond the call of duty! She made my purchase painless and I’m so happy I went with Wave! I did a lot of research and the reviews have been 100% accurate. Y’all are great, keep up the good work!
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that Elizabeth was so helpful, responding quickly and going above and beyond to support you.
It’s wonderful to know your experience felt smooth and stress-free, and that your purchase has left you so happy with Wave. We really appreciate you taking the time to share your feedback and your kind words about the team.
From ordering to out on the water.
From ordering, delivery to extra after purchase support the company is on it with their communication!
Special shout out to Elizabeth for squaring us away with the after purchase care!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear everything went smoothly for you from ordering through to delivery and aftercare support.
A special thank you for the shout-out to Elizabeth—she’ll be delighted to know she was able to help and get everything sorted for you.
We truly appreciate you taking the time to share your experience.
Customer service were excellent
Customer service were excellent. All though I had a few problems they sorted everything out quickly and gave me a good offer. I recommend them highly
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your kind 5-star review! We’re really pleased to hear our customer service team were able to help you quickly and get everything sorted for you. It’s great to know you’re happy with the outcome and feel confident recommending us.
We really appreciate you taking the time to share your experience.
Highly dissatisfied
We understand that lemons happen in mass manufacturing. After 3 heater replacements, they finally agreed to send a new hot tub. They sent the wrong one. A smaller one and would not refund the cost difference. Only about $100 but still… they also wouldn’t update the warranty meaning my new spa was already 5 months the into the old warranty. Will never purchase from them again.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Hi Angela,
Thank you for your review,
I am sorry to hear this, I cannot see any details on your order, so to get this sorted for you quickly I have sent an information request through here.
I look forward to helping you
Kind regards
We purchased the smaller tub and I give it 4 out of 5 stars
We purchased the smaller tub and I give it 4 out of 5 stars. It worked perfectly for about a year. Then the inflatable part of the cover started leaking. I ordered a replacement and received the wrong size, twice. Finally got the right size. Then at 18 months the heater went. It was replaced under warranty which is appreciated. But the new heater had an error code and it was an incompatibility issue with the controller. That was replaced and it is up and running. I like the app. I just wish you could set a daily schedule to run automatically. I will say Sophie was a big help in getting us the replacement controller.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share your experience and for your honest 4-star review. We’re really pleased to hear that Sophie was able to support you and help get the replacement controller sorted quickly—that’s great to hear.
It’s also good to know you’re enjoying the app and that your tub is now up and running again after everything was resolved. We really appreciate your patience throughout the replacement process and your helpful feedback about scheduling features and accessories.
Thank you again for your continued support.
Sophie (customer service rep)
Sophie (customer service rep) was receptive and quickly responsive. She managed to coordinate with others in her team and solve the issue as well as have parts shipped within 48 hours, excellent!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that Sophie was so responsive and able to coordinate quickly with the team to get everything resolved for you. It’s great to know the parts were arranged and shipped within 48 hours and that everything was handled smoothly.
We truly appreciate you taking the time to share your experience.
Good but sometimes difficult
Great spa but very difficult to find and get accessories for it unfortunately
21. Juli 2025
Antwort von Wave Spas
Thank you so much for your 5-star review and honest feedback! We’re really pleased to hear you’re enjoying your spa.
We’re sorry to hear you’ve found it a bit difficult to locate accessories at times. Your feedback is really valuable and helps us improve the overall experience, and we’ll make sure it’s shared with the team.
We truly appreciate you taking the time to leave your review.
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