Easy booking service system for my Wattbike next generation. I was contacted within 24 hours via email and date arranged within 48 hours. My service schedule was under 2 weeks from time of purchasing service. I was kept fully informed of date and time of visit. I had a text message the morning of the service informing me of his arrival time. The service was quick and area around kept clean. I was informed about what was being done and changed throughout the service. Wattbike works well afterwards. Will have no hesitation to use again.

Hi I original gave WattBike a low review due to software and technical issues and despite some initial reservations with their CS team - following some good old fashioned verbal communication I feel they fully deserve 5 stars. It's not easy for these often under resourced Teams - my one feedback to WattBike Directors - invest in great CS (all channels) in line with marketing and sales growth - feels to me like you have uncooked your spend...thanks Charlotte for being a superstar....

Matt the spanner came and service my next gen Wot wot bike professional work 🚲👌

A really great and thorough job by Andy.

I think this is a combination of admiration and disappointment. The bike so have broke - the chain - easy fix but I aimed at getting trying to get the bike up and running - I think through no fault of Wattbike time to home service was just a little too long for an enthusiast- Ultimately I needed an alternative which will now do for similar eventualities and I eventually took on an HQ service, they were actually very quick a 5-8 week turnaround ended up being less than 5. I was disappointed in the time it took to get the bike back from the chain break, but admired their honesty, their frustration I didn’t have a bike as I think they really tried when they had problems. I might be a bit harsh with 3 stars. Maybe if I don’t break the chain and they do end up doing a home service they will hit the heights. Their product is 5 star without doubt. Good people - and that’s what I thought they were - will get better

Thorough service on my wattbike. Feels very like new now but I wish the engineer replaced the bar tape and hoods for me for the money I paid. Blamed Covid and left me with the new tape, end plugs, hoods and bar pads for me to do.

Really easy to navigate the website and ordering was straightforward.
With the Proton the saddle options should be explained as the supplied one is extremely hard and uncomfortable.
I contacted customer service and after a faff with an AI CONTACT I was told there is no Wattbike alternative.Which seems strange as this proton is aimed at a more familly market not the hard core Atom which does have a two seat option race and comfort saddle.
I am an ex road racer so saddles were very important.
So Wattbike you could provide more information and also what fits as most comfort saddles are not compatible.
Other than that a truly great bit of kit that seamlessly connects to all the apps and HRM and just works every time

Excellent customer service from Ellen at Wattbike — quick response, clear photos I could easily follow, and issue resolved without hassle. Very pleased.

No problem with the service, Jamie was excellent. However on the 1st ride after the service it was immediately obvious something wasn’t right….I’ve lost 40-50 watts somewhere! Both my wife and I struggled though our workouts for a week before I called your Helpdesk. I’ve sent over diagnostics as requested but the responses have been very lethargic to say the least and I find myself chasing for updates which isn’t right. Please resolve my issues asap so I can get on with my winter training.

Excellent servicing of domestic Wattbike

Home service - what could be better?

Following my previous review. Wattbike has sorted the issue.

The service received from the engineer Edward was exceptional. He went out his way to find a solution to getting my bike working remotely. Luckily I’m handy enough with tools, otherwise I would have been without my bike for almost 4 months!
He did this because despite booking my service in November, the service has just been carried out in February!!
Wattbike, you need to make sure you increase you resources in the winter months when you are busiest. People pay a lot of money for your kit because you are a great brand…. This experience doesn’t reflect that!

2* because when the bike is working it is great and could easily be 5* but also could be 1* given the facts below!

I have had my bike for a little over 2 years and totally understand that a 2 year warranty comes with the bike, however after some very slow communication with Wattbike Customer Services they have diagnosed my bike as have a broken "strain gauge" as the cadence is still showing as correct but getting 0W on the power. They have quoted £290 to fix that (in 6 weeks) but recommend that I pay £450 to include a service with this.

For a premium level product costing almost £2500, and having only used the bike for 23hrs (ride time) I would not expect for a defect to occur so quickly on a product of this quality. And all they can say is,

"Electronic components can fail for a variety of reasons over time, even with relatively low recorded usage, and this is precisely why they are covered by a defined manufacturer’s warranty period."

Very disappointed Wattbike and I highly doubt I would be recommending you or your products for these reasons.

Amazing telephone support, rapid diagnosis of problem and rapid dispatch of spare parts.

The item that needed fixing was the seat post lever. Whilst this has been replaced it is still a very poor component of the Wattbike Atom. It doesn't grip very well, the seat post slips down when you are training causing problems and strips the coating of the seat post. This has started happening immediately after the repair.

Just had my Wattbike Atom serviced by Edward. Easy to book and Edward called to confirm time. No AI or chatbots- refreshing! New chain and batteries and overall check. Apparently my bike was very clean inside. Probably down to lack of use on my part!Time to get riding fit. Thanks for the old school personal service and the bike is as new.

After a false start the team have pulled it around with great follow up service to get the issue sorted. Well done to the customer service tem.