I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I manag... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... Mehr ansehen
Unternehmen hat geantwortet
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took m... Mehr ansehen
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to foll... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hallenradsport
- Radsportverein
- Fachhandel für Sport- und Fitnessgeräte
- Großhändler für Fitnessgeräte
- Straßenradfahren
- Sportgeschäft
Über Wattbike
Vom Unternehmen geschrieben
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktinformationen
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Vereinigtes Königreich
- info@wattbike.com
- wattbike.com
4.5
Hervorragend
2516 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Having a phone number to call
Having a phone number to call, to discuss the issue shouldn't be a game-changer, but sadly these days is. Great.
Having a single person providing continuity (Adam) likewise. Fantastic.
Showing flexibility and common sense, rarther than just following a call script is also refreshingly positive experience.
20. Januar 2026
Antwort von Wattbike
Hi Rob,
We're happy to hear that you appreciated having a phone number for support and the continuity provided by a single point of contact. We're also glad you found our flexibility and common-sense approach refreshing. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Identified issue not fixed
Issue identified was not fixed by the engineer despite his claim it was sorted. Replacement pads promised but not supplied. Still talking to some AI machine and waiting for a fix. Nothing happening fast.
15. Januar 2026
Edward arrived to time and carried out…
Edward arrived to time and carried out the service very efficiently
Thank you
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Philip,
We're happy to hear that the service was efficient and punctual. Thank you for your positive feedback; we appreciate it very much.
Happy Cycling!
Team Wattbike
Speak to a real person
Once I had got away from the ai chat which is useless and very off putting to the point where I would not deal with the company anymore and spoke to a real person the service was polite quick and efficient.
20. Januar 2026
Antwort von Wattbike
Hi Paul,
Thank you very much for your 5-star review. We really appreciate you taking the time to share your experience.
I’m pleased to hear that once you were speaking with one of our team, the service was polite, quick and efficient. That’s exactly the standard we aim to deliver.
We do utilise AI chat support to provide customers with immediate access to troubleshooting guidance, particularly outside of our core hours, and to gather key information before cases are passed to our specialised customer service team. This helps us ensure that when you do speak to a person, we already have the relevant details to move things forward efficiently.
That said, your feedback is genuinely helpful. We’re continually refining the balance between automation and personal support to make the experience as smooth as possible.
Thanks again for your review and for choosing Wattbike.
Kind regards,
Team Wattbike
Its how the company react!
I was one of the unlucky ones, where a delivery issue made my bike not work from new! The box did not look damaged and neither did the bike, but it was not allowing any resistance.
After contacting WattBike they put a plan in action which started with a service engineer being assigned. The outcome was a simple fix for them and I was up and running. Sometimes things do not go perfectly but the way a company reacts in these circumstances says a lot and I am now very happy with the Proton.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Rob,
We're happy to hear that our team was able to resolve the issue with your bike, and we appreciate your positive feedback. It's great to know you're now enjoying your Proton!
Happy Cycling!
Team Wattbike
Well packed and good tracking and comms…
Well packed and good tracking and comms with the courier co.
The Atom bike itself and integration with the app is awesome. Great to be working out despite the winter rainy weather at the moment!
19. Januar 2026
Antwort von Wattbike
Hi Paul,
We're happy to hear that you received your bike well-packed and that you were pleased with the tracking and communication. It's great you're enjoying the Atom bike and app integration!
Happy Cycling!
Team Wattbike
What bike? WATTBIKE
Great product and support service.
Ideal for this time of year as financially viable alternative to buying a winter bike..
14. Januar 2026
Antwort von Wattbike
Hi Philip,
We're happy to hear that you find our product and support service great! We appreciate your positive feedback and are glad it's a viable option for the season.
Happy Cycling!
Team Wattbike
I’ve been really impressed
I’ve been really impressed. I knew they were good bikes but they are really very good. They are solid; connect to tech seemlessly; have lots of measures for sizing and the ride is fab.
Delivery was great and interest free payment, a nice touch straight after Xmas.
19. Januar 2026
Antwort von Wattbike
Hi JD,
We're happy to hear that you're impressed with our bikes' quality, seamless tech integration, and comfortable ride. We're also glad the delivery and interest-free payment option worked well for you. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Antwort von Wattbike
Hi Tom,
We're glad you found our service professional. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Older rider
I bought the Wattbike Proton for my 70th birthday! It’s a great bit of kit and I enjoy it. However, the tech side is a challenge (for me) to understand in order to get the best out of it. I don’t need serious cycling training, Ironman training etc just a simple cardio workout that will keep my heart pumping as long as possible! I guess I’m a bit overawed by it at the moment and need to work out a simple exercise process for me!
19. Januar 2026
It took a while
It took a while, but Wattbike team were helpful and responsive and eventually replaced a part unde warranty
12. Januar 2026
Antwort von Wattbike
Hi Matt,
We appreciate your patience and are glad our team could resolve the warranty issue. Thank you for the positive feedback!
Happy Cycling!
Team Wattbike
Antwort von Wattbike
Hi Gethin,
Thank you so much for your positive feedback!
Happy Cycling,
Team Wattbike
Excellent service from booking to…
Excellent service from booking to maintenance.
Easy to book, maybe not the cheapest thing, but not too bad and I knew what it cost before booking.
Whilst not time specific at time of booking, I was updated on time attendance well in advance.
I got through to a person on the phone easily when I needed to.
Edward the service engineer, was prompt, efficient and friendly.
Cracking competent young engineer.
I was lucky as my machine was already in good condition, but the service still included swapping out the drive chain and batteries.
Would thoroughly recommend both the company and staff.
Thanks
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi John,
We're happy to hear that you found our service excellent, from booking to maintenance. We appreciate your comments about the booking process, updates, and the engineer's service. We're glad you recommend our company and staff. Thanks for your feedback.
Happy Cycling!
Team Wattbike
Great piece of kit
Great piece of kit, well made, excellent support as the bike was delivered. Very similar experience to gym bike. Very simple Watt Hub with wide range of free workouts, simulated rides and also sport specific training too. Haven’t got to pairing with third party apps yet, Zwift and others.
19. Januar 2026
Antwort von Wattbike
Hi T,
We're happy to hear that you find our equipment well-made and that you received excellent support upon delivery. It's great to know you're enjoying the Watt Hub and its variety of workouts. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike service review
Bought a Wattbike Atom from Facebook marketplace and I wasn’t sure of the history of the bike, so thought it prudent to get a service done by Wattbike.
Booking the service was very easy via the website. Edward came out and did a thorough service and replacement of required parts. Via the log books and strip down, Edward was able to confirm the bike was in great condition and clean bill of health given.
All done within 45 mins, great service and back on the road.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Matthew,
We're happy to hear that booking the service was easy and thorough. It's great to know that the service confirmed your bike's condition. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
What has happened to this company the…
What has happened to this company the service is diabolical, AI bots replying without any real assistance just trying to sell new products.
The phones are never answered and just hang up on you after a short period of waiting for assistance.
No wonder the company is making huge losses with this sort of service.
Come on put your loyal customer first instead of ignoring them .
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Andrew,
We’re really sorry to read this and to hear how frustrated you’ve felt - that’s certainly not the experience we want anyone to have.
We did identify an issue with our phone system recently, which could have caused calls to disconnect when in the queue for a certain amount of time. This has now been resolved, and we apologise for the inconvenience this may have caused.
We’ve asked via Trustpilot for your contact details so we can look into your specific case properly, but we haven’t yet received them. As soon as we have those details, we’ll be very happy to review what’s happened and help move things forward.
Our support is handled by a small, specialist team, and while we do use AI to manage volumes, all cases are handed over to real agents when requested. Our aim is always to resolve issues, not to sell unnecessary products.
Please do come back to us via Trustpilot with your details so we can assist further.
Kind Regards,
Charlotte
Really happy with my purchase
Really happy with my purchase. Delivery was excellent. Really good communication and convenient time. Bike is excellent, really solid piece of kit and enjoying the range of workouts on the hub.
12. Januar 2026
Antwort von Wattbike
Hi Ellie,
We're happy to hear that you're pleased with your new bike and the workouts! We're glad the delivery and communication met your expectations. Thanks for your positive feedback.
Happy Cycling!
Team Wattbike
Family Friendly Fitness Machine …
Bought this as an alternative option to running and the rowing machine. I’ve used a Wattbike in the past so knew what to expect and so far it’s lived up to expectations.
Main benefits are that it’s low impact compared to running and unlike the rower other family members like using it.
The reason for only 4 stars is the delivery service. The courier (BJS Home Delivery) pushed back the first date and then turned up without it on the van. They finally delivered it nearly a week after that.
12. Januar 2026
Antwort von Wattbike
Hi Nick,
We appreciate you sharing your experience. We're happy the bike meets your expectations as a low-impact alternative. We regret the delivery issues you faced. We'll review this with the courier to improve our service. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Thanks to Edward for a great service
Thanks to Edward for a great service, liaised on time. Nice guy.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Damien,
We appreciate you taking the time to leave us this great feedback. We're so glad you were happy with the service provided.
Happy Cycling!
Team Wattbike
Ed fitted me on and service my Watt…
Ed fitted me on and service my Watt Bike Atom gen 2. It’s now like new. Thanks
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Wattbike
Hi Jonathan,
We're happy to hear that the service made your Watt Bike Atom like new! Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
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