WalGBewertungen 

Antwort von WalG

Vor 7 Stunden

We're very sorry to hear about your experience and understand your frustration.

Please accept our sincere apologies for the delays in both the delivery of your order and our response times. This is not the level of service we aim to provide.

Our customer service team is working through enquiries as quickly as possible, and we'll ensure your return request is reviewed so that your return label can be issued. If your order has not yet arrived, we'll also be happy to investigate this for you.

We appreciate your patience and would like the opportunity to resolve this matter. Please contact us with your order details if you haven't already, and we'll do our best to assist you as soon as possible.

Antwort von WalG

22. Juni 2026

Hello,

Thank you for your feedback. We are sorry to hear that you are disappointed with your experience.

We would like the opportunity to look into this for you and provide an update regarding your return. Please contact our customer support team with your order details, and we will be happy to assist further.

We appreciate your patience and look forward to resolving this matter for you.

Kind regards,
Wal G Customer Support Team

Antwort von WalG

12. Juni 2026

Dear Sabrina,

We are truly sorry to read your review and are saddened to hear that your experience has left you feeling this way.

We were especially concerned by your comment suggesting that our business is a scam. We would like to respectfully reassure you, and anyone reading this review, that this is absolutely not the case. We are a genuine business that takes great pride in looking after our customers, and we are committed to handling every concern with honesty, fairness and transparency.

Our team has been actively reviewing your case and is working to ensure everything is resolved as quickly as possible. We can confirm that your refund is currently being processed, and we have also been in contact with you privately. Please be assured that we will continue to support you until this matter has been fully resolved.

In the meantime, we kindly ask that you keep an eye on your email inbox, including your junk or spam folder, for any updates from our team. If there is anything further you would like to discuss, please do not hesitate to get in touch, as we are always happy to help.

We genuinely value your custom and appreciate the opportunity to put things right. Thank you for your patience, and we hope to restore your confidence in us.