Wakefit Mattress Bewertungen 183

I had an extremely disappointing experience with this brand. I placed an order for a chair armrest back in February, and despite completing the full payment, the product has still not been delivered.

What’s even more frustrating is the complete lack of accountability from their customer service team. I raised multiple requests and escalations, but instead of resolving the issue, they repeatedly closed my tickets without providing any solution or proper response.

This has been, without a doubt, one of the worst customer service experiences I’ve ever had. There is no transparency, no ownership, and no respect for the customer’s time or money.

This will be my last interaction with this brand—I will never purchase from them again. I strongly advise others to avoid this company if you want a hassle-free and reliable experience.

I'm extremely disappointed with the installation service provided by Ajay victor D souza from wakefit. His behavior was very rude and highly unprofessional throughout the entire process.
During installation, he even disrupted and damaged our WiFi connection, which is completely unacceptable. The delivery team had already informed us that the cot was too heavy to carry to the first floor, so it was left on the ground floor. Even when there were workers available in our house who were willing to help move the cot upstairs, he rudely refused and clearly stated that he would not assist in moving it.
This shows a complete lack of responsibility and basic customer service. As customers, we expect cooperation and professionalism, but instead we were met with arrogance and unwillingness to help.
Because of this experience, I would not recommend this installation service anymore. Immediate action should be taken, and such behavior should not be tolerated.

I would like to share my recent purchase experience with Wakefit’s online store.
On 22nd February 2026, I placed an order that included a King Size Latex Pillow. However, on 27th February 2026, I received a Standard Size Latex Pillow instead. I immediately raised a return request, and the product was collected on 28th February 2026.
Since then, I have been continuously following up with customer support. Unfortunately, the responses have been inconsistent and unhelpful. Despite acknowledging the return pickup, the team has neither processed my refund nor provided the correct product. Repeatedly, I am informed that the item is “non-refundable,” and at the same time, they mention that the correct product is “out of stock.” As a paying customer, this experience has been extremely disappointing.
It has now been more than a month, yet there is no resolution, refund, or replacement. Each time I contact customer support, a new representative repeats the same information without offering any concrete solution.
Based on my experience, I cannot recommend this vendor. I would advise others to exercise caution before purchasing products from this platform due to the poor customer service and lack of accountability.

Please do not go for Wakefit. I bought 4 seater Zufa dining table in 2023. Now woods are breaking in between. There is no solid material. Warranty is just an year. You won't get any replacement or service or help from wakefit. Material is too bad.

First off, I’m a verified buyer from Bangalore India. PLEASE READ THIS IF YOU ARE PLANNING TO BUY ANY PRODUCT FROM THIS DISASTROUS COMPANY.

I want to be very clear: I did everything right. I paid ₹65,000 for a leather L-shaped sofa, and when your own delivery team unpacked and assembled it in my brand new apartment, I was handed a sofa with a visible tear in the seating area and scratches elsewhere. Two separate damages. I did not delay. I raised the issue immediately — within the hour — with photos, videos, everything your support team asked for. And what did I get in return? Ten days of silence, deflection, and the most exhausting customer service experience of my life.

Your WhatsApp support is a cruel joke. Every single time I reached out, I got the same scripted “so sorry for the inconvenience” followed by the same hollow promise: someone will respond in 24–48 hours. No one ever did. I’d follow up. Another sorry. Another 24–48 hours. This loop ran on repeat like a system deliberately designed to wear customers down until they give up. Your phone support is no better — they promise a callback within one business hour, and it never comes. And on the rare occasion someone does call, the answer is still: wait another 24–48 hours.

On Day 9 — nine days after receiving a damaged product I paid full price for — your escalation team finally called. Their resolution? Take the sofa away for 10 to 12 days to repair it. Not replace it. Repair it. I told them I had guests visiting and could not be without a sofa in a new apartment for nearly two weeks. The response was essentially: not our problem. I asked for a straightforward swap - bring a new one, take the damaged one back. Apparently that is beyond the capabilities of a company that sells furniture at scale.

And then, as the final insult, your support team called the next day to tell me they had only received ONE image — when I had submitted 8 to 10 photos and videos within 60 minutes of delivery. Either someone on your team is lying, or your internal systems are so dysfunctional that documented evidence simply disappears. Both explanations are unacceptable. Both reflect a company that does not deserve customer trust.

I told your team I would take this to consumer court. Not a single person flinched. That tells you everything about how Wakefit views its customers — as obstacles to be outlasted, not people to be served.

I moved into a new home and now have a torn, damaged sofa sitting in my living room as a monument to this company’s indifference. Do not buy from Wakefit if you expect any accountability when things go wrong. I am pursuing every legal remedy available to me, and I urge every prospective buyer to read this before placing an order.

WORST PRODUCTS they manufacture and sell to customers. BEWARE OF WAKEFIT COMPANY BEFORE YOU BUY THEIR PRODUCTS . See the condition of my order id - ORDER202407HMdccU (RECLINER SOFA) purchased in August 2024 under 3 years warranty. WAKEFIT not taking any action to replace or repair under warranty

Extremely disappointing experience with Wakefit. I ordered 2 chairs and paid online, but the company delivered only 1 chair. Despite contacting their customer support repeatedly for several days, they have not provided any proper update or solution.

It feels like customers are ignored after payment is made. I am now forced to file a complaint with consumer authorities and the payment gateway for refund or delivery of the missing product.

I would not recommend Wakefit if this is how they treat their customers.

Pathetic customer service. Robotic and unhelpful

Worst delivery. They will inform you in the last day that it will be delivered some other time. So you need to be available. I ahve not checked thed their product yet but delivery is the worst and their customer service os bad that they dont care at all.

I purchased a Wakefit Gravita Office Chair, and the entire experience turned into a six-month ordeal.

First, the delivery itself took more than two months. The chair was delivered only after I filed a complaint with the consumer forum. Wakefit claimed that my location was not serviceable due to logistics issues, which did not make sense because they had previously delivered a mattress and a dresser to the same address which i ordered with the chair and got months before i received chair.

When the chair finally arrived, I discovered that it appeared to be a used display unit rather than a new product. It was also missing essential items, including the key required to tighten the screws and the spray that was supposed to be included.

When I requested a return, it took another three months for Wakefit to arrange the pickup. During this process, they introduced a condition that had never been communicated earlier—that I had to first disassemble the chair myself, pack it, send them photographs of the packed chair, and only then would they arrange the pickup.

Since the chair uses a hydraulic mechanism, it is easy to assemble but difficult to disassemble without professional assistance. Wakefit asked me to pay ₹500 (their WhatsApp support message actually mentioned ₹400) for technician assistance. They said that a technician would come, help disassemble the chair, provide packaging materials, and that after I sent photographs of the packed chair, they would dispatch the pickup.

However, after I paid the amount, the technician who came did not disassemble the chair or pack it. He simply took the chair away, while I was left with the original cardboard box that Wakefit had sent. Ironically, when the packaging materials arrived, they informed me that since the matter had already been dragging on for so long, they would arrange the pickup directly.

As a result, I ended up returning a used product and still incurred a loss of ₹500 for a service that was never provided. Throughout this process, I also had to endure six months of constant follow-ups and unnecessary stress.

To make matters worse, when I informed Wakefit that I had not received my refund, instead of providing the transaction reference number so that I could check with my bank, they asked me to share my bank statements from the date they initiated the refund until the date I reported that I had not received it.

FYI: because of all this i wanted to return all the products i purchased from wakefit but sadly I missed the deadline window for it as this dragged for so long, not gonna buy any product from them for sure.

Bought a dining table here and the quality is disappointing, one chair backrest broke while still under warranty. Worse than the product is the service; I have spent two weeks chasing customer care with zero help. Save yourself the headache and shop elsewhere.

It is the perfect shop for furniture and the service is also very good

This is hands-down the most abysmal customer service I've encountered. They perpetually delay resolutions by escalating timelines without any meaningful response to their own emails. You'll be told to wait two days, only for them to ghost you—then, when you follow up, they shockingly create a fresh ticket and demand another two-day wait. This infuriating cycle drags on endlessly, even if you've shelled out for a 2-3 year warranty. Utterly pathetic and deeply disappointing.

Fraud company!
I had ordered a bed frame from Wakefit, it arrived with full damages and the Wakefit carpenter said that we have complained and in 2 days u will get the new cot and we will come install it.

It’s been almost 2 week, no response.
I have been following up with customer care and no response.
One of the worst companies ever.

Quality is horrible and the customer service is even more horrible.
I have paid so much for the bed frame and now idk what to do. Cause literally no solution from Wakefit!

Worst brand ever!
I suggest going with urban company as never faced any issue like this
Or maybe even sleepyhead.

Totally fraud company with no real customer service. They give same preprepared response over and over again. I ordered a mattress which was delivered on time initially. I asked for replacement with the replacement time window because of wrong size. It's been 2 weeks the old mattress was picked up. It doesn't get updated in their system as recieved by them. I provided proof with AWB tracking which shows clearly that it has been picked up by their logistics. Even after that I get same reply every time that it would be updated in 24-48 hrs ( about 7 times same reply now). No replacement mattress was shipped. Now they are sitting on my money and don't want to refund the money or send replacement. Avoid this company as plague!

Worst experience. They have delivered a damaged product and vanished post that. No customer service
I was promised a mattress with the Sofabed but haven’t received any and now they say it is not included when asked about it during the time of purchase they mentioned it is included

Damaged article is just lying in my house no one is concerned will never recommend
Was going to buy 2-3 more still thank go it didn’t order it together

I am extremely frustrated with my experience with Wakefit.
It has been almost half a month and my order is still not delivered. Multiple delivery dates were promised. The delivery executive even called and confirmed the delivery, but nothing happened. No delivery, no accountability.
Customer support only keeps saying “sorry sir” every time they call. Apologies do not solve the problem. There is no proper coordination, no commitment, and no respect for customers’ time.
This has caused unnecessary stress and inconvenience. I strongly advise potential buyers to think twice before placing an order. Be prepared for delays, false promises, and poor after-sales support.
Very disappointing and completely unprofessional service.

My experience with Wakefit has been absolutely horrible.

I placed an order for a mattress and a waterproof protector on 30th January in the same purchase. The protector was delivered, but the mattress never arrived. I was promised delivery by 10th February.

On Feb 10, without any prior call, message, or apology, the delivery date was pushed to the 15th. When I contacted support, they casually repeated the new date as if delays of several days are normal.

Then on the 15th, it was again postponed to the 22nd.

No communication.
No ownership.
No explanation.

Just scripted replies saying “don’t worry.”

What exactly should a customer not worry about?
It has already been more than two weeks since you took the money.

When I asked why this was happening, I was told to send an email and wait 48 hours. That is not support — that is avoidance.

I asked for cancellation. Instead of helping, your agents kept educating me about “self-serve.” Fine — I cancelled it myself.

But the refund? Not initiated.

Now I am being told weekends and holidays don’t count and it will take another 2–5 days. Amazing efficiency when taking payment, unbelievable delays when returning it.

And the final insult — you refuse to take back the mattress protector because of “policy.”

What am I supposed to do with a protector without a mattress?

This has been one of the most frustrating online shopping experiences I have ever had.
Terrible delivery management, zero proactive communication, and helpless customer service.

I will think many times before ordering again.

I purchased a mattress from this brand and initiated a return over a month ago, but till today the return pickup has not been completed. I have followed up multiple times with customer support, but I only receive excuses, delays, or generic responses with no real action.

It is extremely frustrating to keep a bulky mattress at home for weeks with no clarity on when it will be picked up. This shows a complete lack of professionalism and poor after-sales service. A company may sell a good product, but if they cannot handle returns properly, it reflects badly on the brand.

I would not recommend this brand to anyone unless they are 100% sure they won’t need a return. Very disappointing experience

@SupportWakefit sent damaged furniture with scratches and chipping in study table.
Extremely poor quality finishing. Moreover, such a heavy furniture which even PROFESSONAL carpenter took 3 hours to assemble was sold under DIY Assembly. DON’T BUY from WakefitCo
Once your money has been taken from their shops or online store, they will stop responding to issues. NEVER BUY ANYTHING FROM THIS SCAM AND FAKE COMPANY