VoltX Energy Bewertungen 

Overall, the product is quite good however they have been let down from the beginning because of poor communications between me the Customer and Voltx Energy

Worst customer service experience I've ever had!

After seeing multiple reviews about messy and poor battery installations on other platforms because Voltx uses sub contractors, my main concern was whether or not I will know who will be the installer before committing.

During their whole sales process I have spoken to multiple agents at different stages from quote, pre installation, support, sales and installation. Each one of them assured me the next agent will let me know who the installer will be BEFORE committing.

I've spoken to Stephen at the enquiry stage, James and Shaina from Product and Services, Ryan from Support, Rachel from Sales, Carl from Installation and Leonard from Customer Service.
My enquiry was made on the 30th of April and confirmed a date for the installation on the 20th of July.

Long story short, there was a lot of back and forth during each stage regarding the who the installer is going to be because the previous agent told me that the next person will be able to answer my enquiry. I was hesitant to provide further information regarding spacing size, photos and location because each person I spoke wanted different information from me and when they have it, I would be passed onto the next team. I followed along with their sales process and provided everything they needed before booking the installation.
Rachel who I had been communicating with the most assured me who the installer will be AFTER I provide a installation date. Once I gave her the installation date, I havent heard back from her or been able to get in contact with her for over a week. During that time I have been contacted by Carl to confirm the date and time of the installation and when asked who the installer would be, I was told he will email everything to me. I did not received any email and when I called/text him I did not get a response or call back. Rachel finally called me back after I emailed to cancel the installation. She confirm the who the installer is, I told her to confirm via text so I have it in writing and she did.

Tomorrow is the battery installation and I get a call from a DIFFERENT sub contactor at 4:38pm asking me questions about the installation site because Voltx did not provide enough information. He told he would be here at 9:30am when I had booked it for 8am.

Called Rachel straight after who didnt pick up, so called Voltx and spoke to Leonard at 4:46pm asking him why the installer changed. Was put on hold while he brings up my file, asked me who called then put me on hold, told me that the original installer had been assigned somewhere else and puts me on hold, then tells me that Rachel or Luke will be calling me back as soon as this call ends and NO ONE CALLED ME BACK. It was a 17 minute phone call with Leonard and I was on hold for 14 minutes, called ended at 5:03pm 17/8/26 outside of business hours.

Update on this 2/9/26

The installation happened the day that was booked for with another subcontractor.

The installation was not compliant as the battery cover I was told will be installed was replace with a little canopy which leaves the battery exposed to up to 8 hours of direct sunlight on a west facing wall. Its been 2 weeks of back and forth and VoltX kept insisting that its compliant until I requested written confirmation from them that it complies with certain regulations and would not void manufacturers warranty and thats when they agreed to get a proper battery cover installed.

The contract that I signed was for 3 x 9.6kwh batteries and they installed 5 x 5.12kwh instead. Ive raised this with them multiple times and they've ignored it. I finally got a response from them today and this is what they said ignoring the fact that they breached the contract agreement and violated consumer law:

"Regarding your concern about the incorrect battery being installed, I have done my best to explore all available options for you.
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Unfortunately, the battery and system can no longer be changed because the rebate has already been processed and applied to the installation. Due to this, we are unable to replace the installed system with a different one.
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I understand this is not the outcome you were hoping for, and I sincerely apologize for the inconvenience. Please be assured that we have carefully reviewed your case and considered all possible solutions before reaching this decision."

Excellent installation and very nice looking battery. The app seems clean and user firendly

Fast efficient service, the system works perfectly, the team are very pleasant to deal with.

Whilst my initial review was Positive (5star) with some reservations(lack of communication between Office & Installer) on Product Review, (monitored by VoltX Energy) I have now reversed my rating, having discovered (after a blackout causing my storage system to go off line, and their Tech dept unable to restore the system online & by phone, requiring a call out to the premises) their after sales service system is non-existent.( waiting for 2 months already, dreading my next Electricity bill, as they punish those who go to a Solar/Storage system) I would avoid using this provider, and consider using Solar Quotes & their recommendations, for a reliable Provider/Installer.

Great customer service. Straight forward installation

We added solar batteries from VoltX Energy (28Kw) to our existing solar panels. The price was great, the installation was done on time and in one day and monitoring app works well. I would recommend VoltX Energy for your battery needs.

Excellent service, and I recommend it to everyone. bargain!!! very nice staff.

Excellent installation experience

Excellent team and service!

Works as advertised
Running completely off solar now

I wouldn't describe my experience with VoltX's solar panel and battery installation as completely smooth.

From memory, I signed the contract in early March, but I didn't hear anything further until late April. That's when things started to get interesting.

I received an email stating that, due to high demand and installation backlogs, VoltX was offering customers the option to cancel their installation in exchange for a $250 compensation payment, with the contract then being voided. I declined the offer.

The following day, I received a phone call from VoltX proposing a partial installation before the rebate deadline, but on the condition that I pay the full contract amount upfront.

I explained that I was only prepared to pay 50% upfront, with the remaining balance payable once the entire installation was completed. This led to a lengthy discussion which was escalated to a team leader/supervisor. She also insisted that I either pay in full or cancel the installation. Since I had already signed a legally binding contract, I expected the installation to proceed under the agreed terms. I wasn't particularly concerned about the completion date, as long as the contract was honoured.

After considerable back-and-forth, VoltX eventually agreed to proceed with a 50% payment upfront and store the remaining uninstalled panels in their warehouse until they could be installed.

On installation day, two separate teams arrived: one for the solar panels and another for the battery system. Unfortunately, there were further issues. The electrician had a disagreement with my wife, telling her that she was not an electrician and therefore wouldn't understand the cabling requirements. He also requested additional payment due to what he described as a "complex installation," despite the fact that I had previously provided photos and videos of the installation location and no concerns had been raised at that stage.

The solar installation team also left six panels in my backyard without informing me, which was not part of the arrangement we had agreed to. I had to contact the company and request that someone collect them, although the team eventually returned and installed the remaining panels.

Despite all the drama and frustration throughout the process, the system itself has been performing well so far and appears to be functioning as expected.

Overall rating: The installation process was poorly managed and communication could have been much better. However, the final system appears to be working well, which is the main positive takeaway from the experience.

Great product will recommend you to all
All my friends .

Finished installation working above expectations

Very good service and professional installation my battery. Thanks

Pathetic support. I had a new battery system installed on 24 July 26, which has never worked correctly. The batteries continuously charge and discharge through the grid, which defeats the whole purpose. Initially the support people tried to fix the problem via software updates, which had no effect. Eventually I was scheduled for a site visit on Friday 28 August but nobody turned up and I did not receive any communication about the situation at all. I also discussed a potential solution with Sales which resulted in them offering an arrangement that would have required a extra payment of more than the original installation cost!
Prior to the new installation I had a working battery system (smaller) that was uninstalled and I am now paying for electricity when I was always in credit.

Added an extra star (03 Sep 26) because I was contacted by VoltX when they said that they would look in to the situation. Although that was three days ago now.

I found their service and customer care to be exemplary. Everything was so smooth and faster than expected. Great value for money.