Vodafone Bewertungen 

Vodafone suspended my number while I was traveling abroad and gave me only one month to update my information myself, or they would permanently withdraw it. I tried sending a lawyer, using a power of attorney, and even a relative with my ID copy—nothing worked. When I returned, a Vodafone employee casually told me the reason: my number is “premium,” and they want to resell it on one of their top plans.

This is completely unacceptable. A customer should not be penalized for being abroad, nor treated as if their number is just a commodity. Vodafone urgently needs to fix these policies and provide fair, reasonable support.

Not recommend customer service and live chat are very bad with a bad attitude no communication together you have to explain the problem again and again and again without any feed back no manager or high level to speak with you have only to speak to the employee he even know nothing about customer problems or customer service

I had Vodaphone broadband installed early September 2025 where l live in Scotland in Ayrshire, they promised good speeds for a 150 Mbps speeds In the same room where the Hub it is not bad but in other rooms it's 20Mbps. very poor connection

It's a weak connection and my phone provider from THREE Network Hotspot Connection beats Vodaphone Home Broadband

I asked for 1 free booster but Vodaphone said No, they want me to pay extra and upgrade to receive a booster and try to grab more money from me.

I am paying £23,50, Not worth it and they want to me to pay more for a crap weak 25.18Mbps speed home broadband connection

The connection varies from 20Mbps to 70Mbps if close to the hub. It's a rip off

Think twice in your area before choosing Vodaphone home broadband and keep raising complaints.

Every time you speak to any phone provider such as Vodaphone, Virgin they will ask you to upgrade to higher speeds packages but you will not get the speeds hey promise. It’s just so they can grab more money from you!

Since the Ramses Fire incident in the first week of July, both mobile and internet services have been consistently below any acceptable standard. I was compelled to visit the service centers on four consecutive occasions, each time paying whatever fees requested in the hope that service would be properly restored.
Yesterday, I made what I considered a final attempt and visited the company’s office im Mokattam once again. On that occasion, the service was only reinstated at the discretion of the supervisor, who treated it as a personal favor rather than a contractual/ brand obligation. However, I was requested to cover new bill - due next 16 days - .. guess what? bill was five times higher than my average monthly charges.
When I raised a complaint, the staff justified the inflated invoice as being attributable to “consumption,” while disregarding my repeated prior visits, payments, and requests to restore service. Such conduct raises serious concerns: whether this constitutes just an unfair billing practice, a form of misrepresentation, or, in effect, improper transfer of cost to include restoration expenses of Ramses communication centre —onto customers. Whatever the reason, Shame Vodafone!!!

Terrible internet connection were I live AND vodafonecash take to much money.

bad signal in both calls and mobile data, bad wifi slow speeds and limited internet u pay for amount of gigabytes (qoute) you know why because they plant it on the farm that the reason its high quality gigabytes, scammers.

In egypt we had an issue because a building got burnt in cairo which caused internet to stop for all service providers, all service providers are working on the issue to make the DSL work again including Vodafone, however, Vodafone decided to shutdown the customer service for DSL unlike every other company and ignored all customers who actually want to know when will the service work again

I don't mind the DSL to be out of service, what i need is my right to contact the customer service and know when will my connection be restored

فودافون شركة سيئة جدا ولا أنصح بالتعامل معها..كنت معاهم على نظام فيليكس ٦٠ ورصيدي خلص قبلها بأسبوع رغم أني عادة يبقي لي رصيد بحول للشهر إللي بعده.. لأني معايا خطيين أخريين..قلت مفيش مشكلة قبل ميعاد التجديد بيومين شحنت الرصيد المطلوب لتجديد الباقة في ميعادها.. إلا أنني فوجئت بعدم التجديد.. اتصلت بخدمة العملاء.. قال لي أنت استخدمت الرصيد في اليومين إللي قبل التجديد مع العلم انني لم استخدم الخط إطلاقا وعليه أكلوا المبلغ وطلبوا إني اشحن من جديد..قلت لهم إني سالغي الخط ولن أتعامل مع هذه الشركة مرة أخرى

المعامله سيئه جدا و مفيش اي تفهم بيقولي انتي حلي حضرتك المشكله طب هو موجود ليه؟باعو الرقم مع اني شحنتو و انا بره قبل كده اكتر من مره و الي خدو حاول يخش كل حساباتي كلها و حصلي حالة قلق لاني كنن رابطه كل حساباتي بالرقم المصري و حاولت اقولهم اني عايزه اشتريه تاني و هدفع اي مبلغ بيقولي انا مليش دعوه و حلي انتي يا استاذه خصوصياتك بجد معامله سيئه مفيش دوله ولا شركه محترمه بتمشي بالمبدأ ده

Over charge for our tourist sim, went to the vodafone shop in Senzo Mall Hurghada. They charged me 1600egp a few days later I have a text from Vodafone welcome to your 500egp tourist line plan . Rip-off.

Unfortunately, after 15 years as a customer, I'm sorry to say that Vodafone Egypt has really gone downhill as a company. While their Ana Vodafone app is a convenient addition, they'll also use it to rip you off at every possible opportunity.

Never, under any circumstances, leave any credit in your account unless you want it to be eaten up within days by fraudulent charges. You should also keep a close eye on your package's data consumption as they'll randomly charge you roaming rates while you're still in Egypt, and customer support staff will refuse to refund you for the wrongful charges.

To upper management: You should be ashamed of the state your company is in today - you might be making some extra money through these shady practices but it's coming at the expense of your morals. Is it worth the trade? Do you even care?

To prospective customers: You'd be much better off with another provider like We (I use them for mifi but may switch over completely) that doesn't take advantage of people or treat their customers like cash cows.

Very bad customer service

Very bad service, dishonest customer service team are always playing games on thier customers ,I am amusing them of faurd and deceiving their customers all the time ....very weak signal and coverage

Always slow and and the ping is so bad worst and internet in world and sucks

Useless product as the network signal strength is very weak. Vodafone does not inform you of their coverage in your area and therefore you buy an item that will not provide any useful speed. After sale service could not help and teach support failed to improve the signal. Not recommended, seek other alternative.

Good service. I'm satisfied

I recently purchased a new Vodafone number, excited to have a fresh start. However, from the very first day, I was bombarded with an overwhelming number of calls. These were not the usual welcome calls from friends or family but random strangers, debt collectors, and even angry individuals demanding to speak to someone I had never heard of. Confused and frustrated, I soon discovered that my new number had previously belonged to a woman involved in fraudulent activities. Apparently, she had been using this number to carry out her schemes and then abandoned it, leaving me to deal with the aftermath.

I didn't contact Vodafone's customer service as they will suggest changing the number, but I had already distributed it to various contacts, making it inconvenient to switch again. Moreover, I felt it was Vodafone's responsibility to ensure that recycled numbers were safe for new users.

Days went by, and the calls persisted. Despite my attempts to explain the situation to the callers, they were relentless. It felt as though I was being punished for something I had no part in, and Vodafone’s response seemed inadequate to deal with the emotional and mental strain this was causing.

While I understand that recycling numbers is a common practice, I believe Vodafone should take greater care in ensuring that new customers are not given numbers that have such a problematic history. Had I known, I would have thought twice before using this particular number, and my experience with Vodafone so far has been far from positive due to this issue.

الانترنت الهوائي سيئ للغاية. وتغطية خدمه الجوال مزعجه. انتم اتسببتو في خساير وازعاج ومشاكل لا .تتخيلوها

After 15 years with them is it now time to move on. Their customer service is beyond terrible now. That was their only saving grace, but now they are subpar on that end. Factor in the fact of the bogus and extra services and charges they just add on by themselves to extort extra money. I honestly can say after being a loyal customer for 15 years they are terrible now and I'll be switching this week to another carrier. Family has been with the other carrier and no problems like these.... in summary.....Vodafone is a terrible mobile company with steals money from it customers by unethical practices.