Their AI customer service is useless. It told me to send them a video of the problem, which I did. They offered me $50 to buy a part that they didn't have and couldn't tell me where to buy it or where... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely abhorrent customer service. First the bike arrived with broken mirrors and a giant dent. They sent new mirrors and refunded $40 for the dent. Two battery charges in and all 4 NFC cards stop... Mehr ansehen
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Mehr ansehen
Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Kontaktinformationen
3351 E. Philadelphia Street, 91761, Ontario,CA , Vereinigte Staaten
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
2.8
Akzeptabel
111 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
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Please listen to your customers at the time of their complaints.
Update:
After my review was posted and received several reviews, Viribus sent a full refund for the trike. I appreciate that finally decided to actually listen, once my experience was viewed. If only I was allowed to return the damaged item the first night I received the trike with missing and damaged parts, I would not have come to this opinion about their company.
Original review:
The return policy is a trap. I ran into a quality issue with part day one and not only did I get lied to by customer service, I got the run around. After 3 days of not getting proper assistance with my issue, I requested to return the item, well with in the “Hassle Free” return period, and received several hassles. I received a damaged part day1, yet I was told if I return the trike, the refund would be minus a 25% restock fee and be charged for buying the bike while it was on promotion. I sent pictures and video of the damaged frame which they decided to overlook. If I advised the bike is damaged, why restock it? Is that why I received a damaged item because your company is making money off damaged products? Unfortunately, I made the decision to work around that issue and try to complete the trike and ran into another issue with the chain. The instructions I received were for another version of the trike and the links were again damaged. I contacted customer service for a replacement chain and on offered videos, that I told them I watched them all on YT before calling. I was told they would pay for the replacement cost, only after I paid for it. I bought the chain Amazon and I’m still waiting for payment. Buying this trike has been an absolutely horrible experience and I wouldn’t recommend this company or product to anyone I considered a mortal enemy. Terrible product. Horrible customer service. False advertisement.
3. Juni 2025
Antwort von Viribus Bikes
Dear Sonya,
We're truly sorry to hear that your recent purchase hasn't lived up to your expectations. After carefully reviewing your case, we wanted to sincerely apologize for the experience you've had.
Upon further examination, it appears that the reasons for your return, the color not meeting your preference and the tightness of the main frame screws, are unfortunately not included in our Worry-Free Purchase (Seel Protection) policy.
Our policy covers the following scenarios:
1. Lost in-transit
2. Item damaged in transit
3. Package stolen or missing after delivery
4. Shipment significantly delayed (Domestic: 30+ days delay; International: 60+ days delay)
However, we understand how crucial it is for the product to meet your needs and are willing to make an exception for you. Kindly note that your order has been fully refunded. If you need further assistance, please get back to us again.
Thank you for giving us the opportunity to make this right.
Sincerely,
Viribus Customer Support Team
What hasn't gone wrong with this bike
What hasn't gone wrong with this bike! I haven't even had it for a year and it's been working for 3 weeks. It's the worst ebike that I ever bought. I wouldn't expect anyone to buy it. A real lemon!!!
9. Juli 2024
Antwort von Viribus Bikes
Dear Holly,
We are truly sorry to hear that your e-bike has been experiencing so many issues—it's clear that this hasn't been the experience you were hoping for, and we want to sincerely apologize for the disappointment and frustration this has caused.
Your feedback is incredibly important to us, and we want to assure you that we're taking this matter seriously. Your satisfaction is our top priority.
Our customer support team will reach out to you later and provide assistance in resolving the issues you are having.
Thank you for giving us the opportunity to address this situation. I truly appreciate your patience as we work together to resolve these issues.
Best regards,
Viribus Customer Support Team
I needed a new twist throttle for my e…
I needed a new twist throttle for my e trike, Viribus had the part in stock and was very professional throughout the whole ordering and delivering process.
2. Mai 2025
Terrible product, support, and experience
Order the bike and it was shipped quickly to my home. That’s the only plus. Once I opened the box and compared the parts to the instructions book, I noticed a fender was missing, the color was a different color, and it was not as completed as much as it stated on the company website. Also, the instructions were not clear, as if the manual was for another edition of the trike that I received. I called customer service for a return and was falsely advised I would receive callback in 24 hrs. After 48 business hours I called and was told to send a picture to see if my request would be approved, although the website states there is a “Hassle-free” return policy. Requested a manager and advice I would have to send an email to get approval and if return approved, there’s a 25% restocking fee for all returns + any discounts received for my order. I resolved to fix the trike using YouTube videos and order a replacement fender. As I was assembling the bike, we found that screw on the main frame was shredded during production and couldn’t be removed so I emailed customer support with a video of the shredded screw and told that I could return the bike and receive a refund minus the restock fee and FB discount. I asked about the hassle free return policy and about the company’s responsibility for their missing parts and damaged product and was told either I keep the bike or return the trike within 30 days of purchase or there will be no refunds after that. So now I am faced with keeping the bike (which I believe I will find other issues), paying a minimum $150 assembly fee plus additional fees for damaged/ missing parts, or returning a trike (that was probably a prior damaged return) and gift Viribus with $80+ of my hard earned money. I would advice buying a pre assembled trike from a trusted shop or marketplace before purchasing from this company. Horrible experience, wouldn’t recommend to anyone.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear Nya,
We are writing to personally apologize for the unacceptable experience you’ve had with your trike purchase and our customer service. The issues you described—missing fenders, incorrect color, damaged components, unclear instructions, and failed callbacks—are completely contrary to our standards. Please know we take full responsibility, and we are here to ensure this is resolved fairly and immediately.
Could you please reply to us with your order number or contact email? We will reinvestigate your case and offer a satisfactory solution that is up to your expectations. If you still prefer a callback, please do not forget to tell us, and we will arrange it for you accordingly.
Deeply sorry again for this experience. We’ll make it right.
Sincerely,
Viribus Customer Support Team
Viribus did not send what I ordered
Viribus did not send what I ordered. Your customer service has done nothing but argue with me. Viribus knows what why and what they did. After this review viribus issued a full refund which Is a good fix to this problem. Trust pilot is good protection for customers
2. Mai 2025
Antwort von Viribus Bikes
Dear Mik,
We are deeply sorry for the frustration and inconvenience you experienced with your order and our customer service. It is unacceptable that you did not receive the correct item and that our team engaged in unproductive arguments instead of resolving your concern. We take full responsibility for this failure and sincerely apologize for the disappointment this has caused. This is not the standard Viribus stands for, and we are committed to making things right immediately.
Further checking, our support team has already issued a full refund to your account. Please check if you received it, and feel free to email us if you have any other questions.
We value your trust and thank you for giving us the opportunity to restore it.
Best regards,
Viribus Customer Support Team
Don't purchase this bike
Don't purchase this bike. I promise you will regret it. I recently purchased six e-bikes for our vacation home. Of the six, we had four different manufacturers (we wanted a foldable bike, standard bike, tricycle, etc.). We purchased the tricycle from Viribus Bikes. I will tell you the assembly process was more frustrating than just about anything I have experienced. There are so many issues with the bike, I can't even begin to go through them. Unless you like agony and pain, don't purchase this bike.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear Tod,
Thank you for sharing your feedback regarding your experience with the tricycle from Viribus Bikes.
We are truly sorry to hear that you encountered such a frustrating assembly process and faced multiple issues with the bike. We value every customer's opinion and take your concerns seriously.
After carefully investigating your case, we have issued a full refund. Please check if you received it. Your feelings have always been our top priority.
Should you need any further assistance, please feel free to contact us again.
Best regards,
Viribus Customer Support Team
Thin tires, you didn’t have the thick ones back then
Tire, and it’s a $800 bike, you would think it would be better. But it’s alright/MID
13. Mai 2024
Not Viribus if bought in UK
All the supposed Viribus bikes sold in the UK are fakes and dangerous. I've had extensive correspondence with Viribus in the States and they have no UK agents. Chinese companies are bringing in fakes from China. Viribus don't make bikes in China. Ask for a serial number, they won't be able to give you one!!!!!
20. April 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear Leslie,
Thank you for bringing your concerns to our attention. At Viribus, we deeply value customer trust and are committed to addressing your questions transparently.
Key Clarifications:
1. Authorized European Sales:
• Viribus officially authorizes select models to be sold in Europe via platforms like Amazon/eBay.
• These products undergo identical quality controls as those on our US site.
2. Warranty & Support:
• Third-party purchases follow the platform’s warranty policy, BUT:
• Our team can also provide direct troubleshooting support regardless of purchase channel, if you encounter any issues with your bike.
3. Serial Number Explanation:
• It is true that not every Viribus bike has a serial number, as different suppliers supply different models.
• Authenticity alternatives:
✓ Email us the order number and a picture of the product you received, as well as the labels on the package, and we will provide further assistance.
Viribus has zero tolerance for counterfeits. Your vigilance helps us protect all customers.
Best regards,
Viribus Customer Support Team
Importance of bicycle tires
With all the info. that I have read, never once does it even mention anything about tires. These bikes will never sell to experienced cyclists because they know "where the rubber meets the road".
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear David,
Thank you for bringing this to our attention.
We’ve reviewed our bike listing and confirmed that it does include details about tire width and diameter. However, if you feel there’s additional information that would be helpful for experienced cyclists, please let us know exactly what you ’d like to see. We’re happy to add it.
Feel free to contact us at support@viribusbikes.com for further inquiries.
Best regards,
Viribus Customer Support Team
Compagnie de voleur ils vendent un vélo…
Compagnie de voleur ils vendent un vélo qui cesse de fonctionner a moins de 10km j'ai payée le retour ils ne voulais pas rembourser éviter cette compagnie
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Bonjour Martin,
Nous avons pris connaissance de votre message et tenons à vous présenter nos excuses pour les désagréments que vous avez pu rencontrer.
Nous souhaitons clarifier que nous avons effectué un remboursement intégral en mai de l'année dernière concernant l'incident évoqué. Il semble qu'il y ait eu malentendu ou confusion.
Nous comprenons que votre expérience n'a pas été à la hauteur de vos attentes et c'est avec regret que nous constatons que nos efforts pour résoudre la situation n'ont pas été perçus comme tels.
Veuillez agir à votre convenance. Si vous avez d'autres questions ou si nous pouvons vous assister davantage, n'hésitez pas à nous contacter.
Cordialement,
Équipe de support client Viribus
The trike is nice but it seems to pull…
The trike is nice but it seems to pull to the left a lot. Makes riding unstable and awkward. Not sure if the frame is bent or what. I had 3 other people try it out and they all said the ride feels sketchy and unstable. My husband tipped over on it just peddling and he rides an ebike everyday to and from work. Something is not right with this particular trike. I can't even enjoy it. In actually afraid to ride it.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear Lori,
Thank you for sharing your feedback about your trike. We sincerely apologize for the frustration and concern this has caused. Your safety and satisfaction are our top priorities, so we’ve carefully reviewed your comments and the trike’s design.
After a thorough inspection, we can confirm that the trike’s structure is intact (no bending or damage) and functions as intended. However, we understand that first-time riders of adult trikes often notice a slight pulling sensation during initial use. Unlike bicycles, trikes have a unique three-wheeled balance system that can feel unfamiliar, especially when turning or adjusting to the handling. This sensation typically diminishes with practice as riders grow accustomed to the trike’s dynamics.
To help improve your experience:
1️⃣ Practice in a safe, open area to build confidence in steering and weight distribution.
2️⃣ Check tire pressure—uneven inflation can amplify handling quirks.
3️⃣ Explore YouTube tutorials (e.g., search “how to ride an adult trike”) for tips on posture, turning, and control.
If the pulling persists or you have further concerns, please contact us immediately at [support@viribusbikes.com]. We’re happy to schedule a video call to assess the trike in real time or arrange additional support.
We truly want you to enjoy your trike and appreciate your patience as you adapt to it. Please don’t hesitate to reach out—we’re here to help!
Best regards,
Viribus Customer Support Team
The bike itself is great
The bike itself is great. Sturdy, well-built, and good looking. However, my battery died within 2 months. Now it is completely unusable without an expensive replacement.
1. Dezember 2024
Not for long legs
Very nice trike but unable to adjust seat to proper height that allows me utilize pedals. I could only peddle if seat way too high to safely mount. Sold.
12. April 2024
Antwort von Viribus Bikes
Hi Sandy,
We are sorry to know that you have issues adjusting the seat height. The folding series you ordered is suitable for riders from 5'1" to 6' tall. We also had a smaller model that might be suitable for you.
Our representative has reached out to your email. Please get back to us at your convenience, and we will be happy to provide further assistance.
Best regards,
Viribus Customer Support Team
The bike has worked well with no…
The bike has worked well with no problems other than assembly. The chain guard would not fit properly but I was able to bend it and then it was OK.
12. April 2024
Antwort von Viribus Bikes
Dear Gregory,
We are really sorry to hear what has happened and do apologize for the inconvenience caused.
Per checking the records, we noticed that your bike was ordered two years ago, the warranty of which has expired. However, we would still like to help you with our best efforts.
Please send us a picture of the broken part to our email at support@viribusbikes.com, and we will prioritize checking the inventory of the needed part and arrange a shipment to you promptly.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
The bike was bought from a 3rd party…
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike shop who proceeded to explain substandard parts made repairs to operate not feasible. Paid to have brake system replaced with one that would operate. Numerous calls to Viribus customer service were frustrating and of no help. Would recommend to stay away from this brand.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Viribus Bikes
Dear Kevin,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about the challenges you faced with your bike purchase and the frustration caused by your experience with our customer service team. Your feedback is incredibly important to us, and we’re committed to addressing this directly.
First, please accept our sincerest apologies for the inconvenience and dissatisfaction you’ve encountered. It’s clear this did not meet the standards we strive to uphold, and we take full responsibility for falling short in this instance.
After further checking with the third-party, we were informed that the item you ordered was refurbished. It may have suffered from some cosmetic damage but should be functional. They had a professional repair team in Ontario California and would fully inspect and test the functions of every secondhand model, determining if it was good for a resale.
To resolve the issues you are having, we’d like to offer a full reimbursement for the brake system replacement you paid for. Please share the receipt or proof of payment, and we’ll ask the third-party to process this immediately.
Additionally, we’ll investigate the third-party reseller’s practices and review our quality assurance processes to prevent similar issues in the future.
We understand this experience has impacted your trust in our brand, and we’re determined to earn it back. Please reply to our email atsupport@viribusbikes.com to coordinate the next steps. We’ll prioritize resolving this promptly and professionally.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
Freedom
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of the house an into the fresh air of Maine. My wife saw how much fun I was having so we got her a Viribus tricycle e-bike.
20. März 2024
Very nice tricycle with a few minor issues
Overall I like the design and construction of the trike but there are some things that could use development. I've been riding more than 75 years and have always done 95% of the maintenance on my bikes but I found the assembly of the adult tricycle a challenge. The first problem was the included instructions: they lacked detail and important information causing me to have to go online to find necessary information; and there were critical components such as the rear disc brake that were not installed properly making it necessary to completely reassemble the rear drive train components. The assembly instructions also had virtually no information about aligning and adjusting the disc brakes. When assembled the trike looked good and rode well. I'm 5'-9" and 200 lbs, all withing the specs of the trike, and felt the wheel base a bit short especially when making turns. The only component I didn't care for on the trike are the rather flimsy rear fenders: they vibrate a lot and are impossible to keep aligned. I no longer ride in bad weather so I'll probably remove them.Considering the price I think the Viribus is very good adult tricycle and I would recommend it.
18. März 2024
The trike is great with disc brakes and…
The trike is great with disc brakes and 7 speeds it is almost perfect! The only thing I would recommend is a little lower gearing, just make the front sprocket smaller maybe 6-8 teeth less.
20. Februar 2024
Antwort von Viribus Bikes
Dear Aline,
Thank you for reaching out to us and sharing your concerns about the condition of your bike. We are truly sorry to hear that you are experiencing issues with the bent frame, which is preventing you from enjoying your ride. We understand how frustrating this must be for you, and we want to assure you that we are here to help.
Firstly, we want to address the issue of the bent frame. It is our priority to ensure that you receive a product that meets our high standards of quality and safety. We will immediately look into this matter and take the necessary steps to resolve it. Our team will contact you to discuss the best course of action, whether it involves repairing the frame or providing a replacement, to ensure that you can use your bike without any issues. It would be much appreciated if you could send us some pictures of the bent frame.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We look forward to resolving this issue with you and ensuring that you have a positive experience with our product.
Best regards,
Viribus Customer Support Team
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