Vionic Shoes Bewertungen 

Wrong size shoes delivered. Can’t get any response from my emails. Stuck with size 8.5 sandal instead of size 7. Can’t get through to anyone by phone. Very disappointed with this company.

I've been trying to return a pair of shoes that don't fit properly for the last two weeks, to be returned within 30 days. I am constantly receiving generic emails back, with a link that doesn't accept my ID purchase number and email, saying something has gone wrong.

I have phoned 4 times and left messages, received one answer machine message that said to phone the number I had already phoned or email using the email address that I'd used 5 or 6 times now. Have the company gone bankrupt?

I have contacted trading standards for advice and suggest others do the same.

I've also had huge problems with Evri that Vionic seem to use. On one occasion I didn't receive the shoes ordered - that company refunded me, then another time I returned a swimsuit following the instructions for returning, got a tracking number and a week into tracking it, the number wasn't valid and the company claimed they hadn't received it back.

DO NOT BUY FROM THIS COMPANY
Shoes are incorrectly sized and will not take return saying item is A FINAL SALE item. Buyer Beware

THEY SELL THINGS THEY DO NOT HAVE IN STOCK AND JUST SEND YOU AN EMAIL STATING THEY HAVE RAN OUR OF INVENTORY BAD COMPANY

I used to love Vionics - in fact 95% of my shoes are Vionics. But for the past year their customer service and inventory has been really bad.

Recently ordered a pair of boots on the Cyber Monday sale. Next day got an email that my boot order was canceled because they didn’t have the boots in stock. I could clearly see on the website that my size was still available and told them that. They said they had an Email stock issue. They said I could go ahead and order them then. I mentioned that I should get the cyber Monday price that I originally got since the cancellation was their fault. Received another email that they would credit me that amount if I placed an order. By that point the boots had actually sold out. I had a similar issue a few months back as well. Thankful that there are other brands that other the same or better quality.

My wife and I have bought shoes from Vionic in the past and they have been fine, however the last couple of pairs we have purchased were very poor quality. We both bought a pair of trainers for a holiday in September. This was a 4 day trip with a little walking involved, the soles on my wife's trainers have started to become detached from the uppers. we eventually managed to get in touch with Vionic and their very slow and rude response was disappointing. We no longer have the packing slip or original email, apparently without this we can get stuffed. When we asked them to check their records we got a very positive no from them.

Do not purchase from this company. As others have written, the returns portal does not work, I have had no response to several emails and am unable to get through on their phone number, it goes to voicemail and no one ever returns you call. I have now raised a dispute with my credit card provider to get my funds back.

I bought a pair of Vionic running shoes in February 2024 for over $200 US and they are my last purchase with this brand. This company makes very poor quality footwear. The soles of the running shoes started peeling off, segment by segment within months of gentle use. I wore them for one hour, three times a week in my indoor gym. I sent photos of these barely worn shoes to Vionic and they insist that I ship them from Canada to the US ($80 shipping) at my expense and will not say what, if anything they will do to make it right. I am out alot of money and I am very dissatisfied. The shoddiness of their workmanship is unspeakable. I am now trying to glue the soles back together on my own since the waste of money is so upsetting. Can you imagine! For over $200 US.

I purchased a pair of $120 sandals just 3 months ago. They were quite comfortable and stylish (probably why many of us purchase Vionics), and I've enjoyed wearing them. Wore them about 4 days per week over the course of 3 months. Walked possibly 2000 - 3000 steps most days, with a couple of days with more walking because of travel.
Just last week, I found that one of the straps on the sandals had ripped. While the upper part of the strap was leather, the underside was PU, and had torn out from where it had been sewn. Literally unwearable after 3 months of moderate use.
When I contacted Vionic's customer service, they told me that this was 'normal wear and tear', so they were not responsible. They also offered me up to $30 if I took the shoes to a cobbler and was able to provide a receipt for shoe repair services. In my area, these services will cost at least 2X that amount, and even more if I want to reinforce the strap on the other shoe so it doesn't also rip.
Here's the problem -- I've only had the shoes for 3 months! A tear that renders the shoes unwearable should not be 'normal wear and tear' after only 3 months of moderate use. After more than a year -- yes, that makes sense. But not after 3 months! In this case, I would have expected a replacement shoe, or at least some type of store credit for a future purchase.
I am very disappointed that $120 can't get you a dependable pair of sandals that last more than a few months. Lesson learned. I won't be purchasing from them again, and I don't recommend them due to poor customer service and poor quality.

I have ordered Vionic shoes in the past & service/shoes have been fine. This time I need to return a pair. They are not faulty but just don't fit well. I have repeatedly tried to use their return system but it doesn't work. You have to access a returns label online but access is impossible, stuck on a loop. I have emailed the company - no response and 'phoned the company - only a recorded message asking you to leave a message and "they will get back". I'm not holding my breath. Makes me wonder if the company has folded. I am now going to start the process of getting my money back through the payment system. I can do without this hassle and strongly advise everyone to avoid the company like the plague at the moment. This is such a shame as the shoes I have had before are great.

These sneakers were so undersized. I ordered a 6.5 medium width and they were over an inch shorter in length than my regular 6.5 sized sneakers! None of the sizing on the box made sense and did not correspond to the correct European size equivalent for 6.5 US.

UPDATE:
Customer Service immediately responded after I posted this, and issued me a refund without any issues. So I am going to change my rating.

I bought the Reyna Flatform Sandals, as well as the Brandie Flatform Sandal which were both on sale. I will start with the Reyna Flatform sandal. The very first time I wore them I was walking to a Dr’s appt, and within one block away from my house the whole sole fell off the left shoe. I had to walked back to my house to change shoes which made me late to my appt. This is unacceptable, I emailed the Vionic, and have yet to hear from them. I sent a photo as proof. I already own two pairs of the Brandie Flatform sandals, and when I received my 3rd pair, which was the same order as the Reynas, I noticed that they were much larger even though they are the same exact size. I compared them to my older Brandie sandals, and they are indeed a size larger even though they are marked as the same size, which was a 3UK. Unfortunately I had already worn the Brandie in my house, I bought them as house shoes, and didn’t investigate the size difference immediately, I thought it was in my head so it took some to time to find one of my old pairs to compare. Not only is the broken Reyna sandal unacceptable, the newly sized Brandie is disappointing as well. Why would you make the smallest size you offer larger in size.

Just don't buy from this place. Debited my account and never e mailed me with an order #. When I followed up and asked for a refund they instead debited my account a second time and tried to tell me my bank who I have been with for 30 years did this. Thank goodness I have a credit card company I have been with for 30+ years who will fix this.

Vionic failed to confirm the order I placed for 3 pairs of shoes. Stupidly, I made a second order. Then 2 confirmations arrived, within minutes. It was after closing, so less than 15 minutes later, I sent a message asking to cancel the 2nd order. Vionic asserted that no order could be cancelled because both orders were in process. This amounted to more than $1,000. The duplicated order arrived in 2 shipments, with 2 pairs in one package, and the 3rd duplicate in a second package. That meant 2 shipments to return the duplicated shoes. Vionic also has only Happy Shoes as their free drop-off return. The places listed for free returns are wrong: driving more than 100 miles round-trip led to NO PLACES willing to take "happy returns" scans. With 2 packages of duplicate shoes, I must also pay $14.00 to return shoes. No matter how good the shoes, this inconsiderate customer "service" means I will never order Vionic shoes again. Their return policy is fraudulent.

My friend and I were both very unhappy with the Vionic shoes we ordered online. The photographs were misleading, and did not look like the shoes that we received, which had fabric instead of leather, which they look like in the pictures. They did not fit true to size and were very uncomfortable. When my friend and I tried to return them, we were not sent the return labels. Then, the company said that it was too late to return or exchange them. If you try to write a negative review on their website, you get a message saying it is too late to review them! Steer clear of this company! My friend and I are out $250+.

They are now made in China and hurt my feet like crazy.
There is not enough Napa in the leather.

Having terrible trouble returning sandals. One thing after another and they don't call back. And shops don't accept parcels to return

Poor customer service and poor quality.
I have purchased many pairs of Vionics but never again.
Customer service is terrible, and quality is so poor now.
Cheap and poorly made.

We ordre two times shoes from VIONIC France. The second time was Mai13-2024. And twice they grab the money, but we never receive any delivery despite the cardbox should be delivered in our post box. Delivery from mainland China ?????

Let me start this review by saying I have bought several Vionic shoes over several years and had no problems until now. Somehow when I ordered my last pair, I got two instead of one pair. I initiated the return process and the rep on the phone said that when I returned it at UPS with the QR code the refund would be immediate. Four days later I still had no refund so I called and the rep was so rude, telling me that the refund process was immediate, but the refund would take 2 to 10 days. She asked me if I needed anything else and I said yes you need to tell people that instead of telling them it is immediate and she hung up on me. I will find elsewhere to buy my shoes now.