I’ve been to several car dealers recently and I would struggle to recommend any but Vertu Škoda Chesterfield were the exception. Excellent communication before, during and after my visit thanks to Sco... Mehr ansehen
Unternehmen hat geantwortet
1 Discovery Way, Wihittington Moor, S41 9EG Chesterfield, North East Derbyshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I’ve been to several car dealers recently and I would struggle to recommend any but Vertu Škoda Chesterfield were the exception. Excellent communication before, during and after my visit thanks to Sco... Mehr ansehen
Unternehmen hat geantwortet
Vertu staff made buying a car a hassle free experience. They were familiar with the products and very helpful at every aspect of the sale. Richard and Susan went above and beyond to make sure everythi... Mehr ansehen
Unternehmen hat geantwortet
We purchased our car from Vertu chesterfield after seeing it online.we went to view the car and the sales team were very helpful.the whole process of buying the car was so easy and a special thank you... Mehr ansehen
Unternehmen hat geantwortet
Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight awa... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
1 Discovery Way, Wihittington Moor, S41 9EG, Chesterfield, North East Derbyshire, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dealt with Anthony Brown went through the whole process answering any questions i had in professional manner would recommend

Antwort von Vertu Motors - Skoda Chesterfield
I’ve been to several car dealers recently and I would struggle to recommend any but Vertu Škoda Chesterfield were the exception. Excellent communication before, during and after my visit thanks to Scott and Blake who were professional, informative and friendly. I’m fussy about detail and they chased down the information for every single query. Good deal and a good car. Post purchase issues and queries were resolved immediately. Also thanks to Richard the sales manager who was equally professional.

Antwort von Vertu Motors - Skoda Chesterfield
We purchased our car from Vertu chesterfield after seeing it online.we went to view the car and the sales team were very helpful.the whole process of buying the car was so easy and a special thank you to Jordan the salesman for everything he did to make it possible

Antwort von Vertu Motors - Skoda Chesterfield
Vertu staff made buying a car a hassle free experience. They were familiar with the products and very helpful at every aspect of the sale. Richard and Susan went above and beyond to make sure everything was faultless. Would recommend Skoda, Whittington Moor highly.

Antwort von Vertu Motors - Skoda Chesterfield
Great experience made all the better by Susan Fairchild. Professional service with a welcome hint of humour which made the experience a pleasure.

Antwort von Vertu Motors - Skoda Chesterfield
My sister booked herFiat 500 into Vertu Škoda Chesterfield for a routine service under a prepaid service plan. What should have been a straightforward appointment turned into a stressful and disappointing experience.
The vehicle was booked in at 1:30pm and she was advised it would be ready for collection by 4:30pm. Shortly before the agreed collection time, she was informed that there was an issue with the sump plug and that I would be facing additional costs. Prior to this service, she had never been advised of any sump-related concerns despite the vehicle having been serviced by the dealership for several years.
From that point onwards, communication was poor and information provided by staff was inconsistent. She was initially told the vehicle was not driveable and that replacement parts could take several days to obtain. However, within minutes her husband sourced the required part himself at a significantly lower cost than the dealership had quoted and arranged delivery the very same day.
When she raised concerns about how the damage had been identified and whether it could have occurred during the servicing process, she was met with resistance rather than transparency. Despite repeatedly requesting clear explanations and supporting evidence, she was left with more questions than answers.
The situation worsened when she attended the dealership in person. Different members of staff provided conflicting accounts, requests to view evidence were refused, and the level of professionalism expected from a main dealer was noticeably lacking. In particular, overhearing a member of staff tell another customer to “just ignore her” while I was attempting to resolve a legitimate complaint was both upsetting and wholly unacceptable.
Ultimately, the vehicle left requiring further inspection elsewhere, resulting in additional inconvenience, lost time and expense. Rather than feeling valued as a long-standing customer, she felt dismissed and blamed throughout the process.
She said she understand that mechanical issues can arise; however, it is how a business responds to those situations that defines the quality of its customer service. Unfortunately, her experience with Service Manager at Vertu Škoda Chesterfield has left her with no confidence in their customer care, complaint handling procedures, or willingness to properly investigate customer concerns.
Based on her experience, I would defiantly recommend this dealership. Update 8th July she and her husband have now been banned from Vertu motors after registering a court claim against them.

Antwort von Vertu Motors - Skoda Chesterfield
Scott was brilliant l was impressed with his professionism and he answered my questions so I could understand them
When I collected my my car he went through the dashboard and boot
I would recommend Skoda chesterfield to family and friends
Again I would just like to thank Scott

Antwort von Vertu Motors - Skoda Chesterfield
Great service from Scott and the team at Vertu Škoda in chesterfield ryt from start to finish well done guys

Antwort von Vertu Motors - Skoda Chesterfield
Scott looked after us amazingly. He was very knowledgeable and kept us well updated on the progress of our order. Couldn't be more happy with service we received or our lovely car.

Antwort von Vertu Motors - Skoda Chesterfield
Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight away. Good customer experience.

Antwort von Vertu Motors - Skoda Chesterfield
Very helpful and pleasant sales exec Robert Hardy

Antwort von Vertu Motors - Skoda Chesterfield
Excellent service and details given by Scott Yates, and to give him a call uf we needed any more help with controls etc.

Antwort von Vertu Motors - Skoda Chesterfield
Easy to buy a used Skoda from Vertu Skoda Chesterfield. Quick and friendly service from both central team over phone and in person staff.

Antwort von Vertu Motors - Skoda Chesterfield
My new Škoda Elroq developed a fault and had to go back for repair. The service I have received from Joe & Daniel in the service department and also Jason the dealer principal has been fantastic. Jason also texted me during his holiday with an update and contacted the deputy manager to call me. I will definitely use this trustworthy and decent showroom again and highly recommend. Also looking forward to my free lifetime valet service!!!

Antwort von Vertu Motors - Skoda Chesterfield
Excellent car purchase experience, grateful to Rob for his help.

Antwort von Vertu Motors - Skoda Chesterfield
This is the first time i have used Vertu motors and the staff in the Chesterfield branch have been fantastic.
They guided me through every part of the procedure and kept me informed at all times.
A massive shout out to Rebecca for her support and a big thank you to Rob for the excellent customer service they gave me, and lastly a thank you to the lady who called me to explain something and i believe her name was Sharon.
Thank you for making this a good experiance Vertu Motors and well done to all staff above for there excellent Customer service.

Antwort von Vertu Motors - Skoda Chesterfield
Jordan was really helpful and knowledgeable, talking through all the options and answering all our questions when buying our new Skoda, really pleased with it.

Antwort von Vertu Motors - Skoda Chesterfield
Well looked after by Scott at Vertu Chesterfield. Car was delivered earlier than expected. Fourth Skoda, well impressed.

Antwort von Vertu Motors - Skoda Chesterfield
Picked up my Skoda Kamiq today and had the pleasure of being looked after by Susan Fairchild in sales from start to finish - everything was dealt with swiftly and efficiently from my initial enquiry to collecting the car today. There was an issue with the valeting so I had to wait quite a bit longer than expected when I arrived, but again Sue dealt with it all and apologised profusely for the delay - she even came to collect me from the train station when I arrived. Would absolutely recommend Skoda Chesterfield (and in particular, Sue!) am super impressed with my new car - love it!!

Antwort von Vertu Motors - Skoda Chesterfield
From start to finish everything went perfectly, I ordered the Skoda Kamiq Monte Carlo in phoenix Orange (which is my mums favourite colour) from Vertu Skoda Chesterfield and unbeknown to mum who was under the impression it was either white or dark blue and not even a Monte Carlo specification. I asked the salesperson (Susan) if we could surprise mum by covering the car before she arrived and Susan went to every effort to make this a special handover with even putting a red bow on the bonnet of the covered car. It all went perfectly, mum was overwhelmed and we had tears, ever since we have started buying Skodas this has been mums dream to have this colour and to top it off literally it even came with a panoramic room.Brilliant experience. 10 out of ten for Susan

Antwort von Vertu Motors - Skoda Chesterfield
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.