What a fantastic experience I had with the Vertu team in Nelson. I’ve used another branch outside of the Vertu group in the past, and the difference was clear straight away. The team truly coul... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnChurchill Way, Lomeshaye Business Park, BB9 6LL Nelson, Lancashire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought our Discovery from Vertu Land Rover at Nelson. Was very professionally welcomed and shown around the cars by a lovely lady called Katie. The service was the best weve ever experience... Mehr ansehen
Unternehmen hat geantwortet
I had a previous bad experience with an independent car dealership. This time I went with Land Rover, Nelson and I have not been disappointed. Firstly thanks to Gabriel who helped me with the purchase... Mehr ansehen
Unternehmen hat geantwortet
Helpful snd informative although a few key elements were missed on collection One of the keys had a flat battery We also needed a standard charger as well as the EV charger All in all a good exp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Vertu Motors - Land Rover Nelson
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Churchill Way, Lomeshaye Business Park, BB9 6LL, Nelson, Lancashire, Vereinigtes Königreich
- 0344 659 2997
4.2
Gut
68 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Vertu Nelson Amazing Experience
What a fantastic experience I had with the Vertu team in Nelson. I’ve used another branch outside of the Vertu group in the past, and the difference was clear straight away.
The team truly couldn’t do enough for me from start to finish. The handover was thorough and professional, with everything clearly explained and nothing overlooked—it really felt like a proper, first-class service.
They genuinely went the extra mile, and it didn’t go unnoticed. Because of this experience, myself and my family (who are also Land Rover drivers) will only be using Vertu Nelson going forward.
A big thank you to Gabriel and Mitz—you are a real credit to your company!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi Emma,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Nelson. It’s great to know Gabriel and Mitz provided first-class service throughout and made such a lasting impression.
Thank you for your kind words and recommendation. We look forward to welcoming you and your family back in the future.
Kind regards,
Kerry
Fantastic customer service
I had a previous bad experience with an independent car dealership. This time I went with Land Rover, Nelson and I have not been disappointed. Firstly thanks to Gabriel who helped me with the purchase of my Range Rover Evoque, from the beginning. I explained all the concerns I had, from the past experience. He was professional, understanding and most importantly honest. On the day of collection, I was travelling a long way. There were delays, which meant me arriving much later than planned to. Gabriel said that I shouldn’t worry, that they would work with me and that is exactly what they done. Thanks to Max, who picked me up from the station. After the nightmare I’d had with travelling up there, I was quite anxious and he immediately put me at ease. Also thanks to Julian and Steve for staying way after closing to help complete the sale for me. I’ve had the car a couple of day now, all is going well. I’ve had check ins from the team to make sure that the car is running okay. Genuinely could not be happier with the level of customer service that I received from this group of people. Thanks guys! When I need an upgrade, I know where to come!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Selina
Rebecca from the sales team was…
Rebecca from the sales team was excellent, very knowledgeable and patient. Covered everything we asked and a lovely lady
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you for your lovely feedback. We’re delighted to hear that Rebecca provided such knowledgeable and patient support, ensuring all your questions were answered.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Friendly and efficient.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi Eric,
Thank you for your feedback.
We’re pleased to hear you received friendly and efficient service during your visit.
Kind regards,
Danielle
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased a new Defender from Vertu Motors Land Rover Nelson and had an excellent experience from start to finish.
Gary Maher was outstanding throughout the whole process. He was professional, knowledgeable, and always available to answer any questions I had. He made the purchase straightforward and stress-free, keeping me informed every step of the way.
The customer service was first-class, and I’m absolutely delighted with my new Defender. I would highly recommend Vertu Motors Land Rover Nelson, and especially Gary Maher, to anyone looking for a new vehicle.
Thank you, Gary, for making the experience such a positive one! 🚙👏
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Good morning Harvey,
Thank you for your fantastic review. It’s great to hear that your experience was excellent from start to finish and that Gary provided such professional, knowledgeable, and supportive service throughout. Keeping everything straightforward and stress‑free really makes a difference.
We’re delighted you’re enjoying your new Defender and really appreciate your recommendation.
Kind regards,
Dean
Bought our Discovery from Vertu Land…
Bought our Discovery from Vertu Land Rover at Nelson.
Was very professionally welcomed and shown around the cars by a lovely lady called Katie.
The service was the best weve ever experienced from any main dealer including another Vertu branch.
Nobody was pushy. Every staff member we came into contact with were absolutely lovely and friendly and couldnt be more helpful.
As for the car, we love it.
Thank you so much. I will be recommending you to anyone looking to buy a Land Rover.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you for your feedback. I’m glad things were generally easy, and I appreciate you highlighting the communication gap when staff were off — that’s helpful to know.
Many thanks,
Chloe
Helpful snd informative although a few…
Helpful snd informative although a few key elements were missed on collection
One of the keys had a flat battery
We also needed a standard charger as well as the EV charger
All in all a good experience
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Good afternoon,
Thank you for taking the time to share your feedback. It’s great to hear you found the team helpful and informative overall, and that you had a good experience. I’m sorry to hear a couple of important details were missed – we appreciate you highlighting this.
We’re glad, despite these points, you still came away with a positive experience.
Kind regards,
Dean
Excellent service and Gary did…
Excellent service and Gary did everything that he said he would do. Highly recommend them. JS
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you for your kind feedback.
We’re delighted to hear you received excellent service and that Gary delivered on everything he promised — that’s exactly the level of professionalism we strive for. It’s great to know your experience met your expectations from start to finish.
Your recommendation means a great deal to us, and your comments will be shared with Gary and the team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
buying my new car
the whole process from an initial call to collecting the car was a week. the staff (Chris and Mitz) were helpful
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi Kath,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Land Rover Nelson was so smooth and efficient from your initial call through to collecting your car.
It’s great to know that Chris and Mitz were helpful throughout and supported you during the process. Your kind feedback will mean a great deal to them and the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Everything went smoothly including very…
Everything went smoothly including very minor problems being sorted out immediately.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Dear Neil,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that everything went smoothly during your experience with us.
It’s especially pleasing to know that any minor issues were resolved promptly — providing quick and effective support is very important to us. Your feedback is greatly appreciated and will be shared with the team at Land Rover Nelson.
Thank you again for choosing us.
Kind regards,
Liza
Gary at Vertu Nelson has gone above and…
Gary at Vertu Nelson has gone above and beyond to make my car purchase a pleasure after a few issues with my old vehicle he ensured my new purchase meant I will have trouble free driving in future. Thank you Gary 😊
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Gary at Vertu Nelson went above and beyond to make your car purchase such a positive experience. It’s great to know that, after the issues with your previous vehicle, he took the time to ensure your new purchase gives you confidence in enjoying trouble‑free driving going forward.
Your kind words mean a lot, and we’ll be sure to pass them on to Gary. Thank you again for choosing Vertu Nelson 😊
Kind regards
Dawn
Ignore the customer......problem solved!
We purchased a used Range Rover Sport from Vertu Land Rover Nelson in November 2025, and it has been a very poor experience from start to finish.
Since purchase, the vehicle has suffered multiple faults, including a persistent key issue (which required several failed repair attempts), a fault on the drivers door, a broken fuel feeder pipe, a broken washer motor, and a suspension fault. This is completely unacceptable for a vehicle of this age and raises serious concerns about the checks carried out before sale.
Even more disappointing was the lack of customer service. We formally contacted both the dealership and head office regarding these issues and initially rejected the vehicle under the Consumer Rights Act 2015, but received no response whatsoever and had to chase repeatedly. In total 4 emails have been totally ignored by both head office and the dealership. Numerous phone calls to the General Manager, Allison Reede have also been ignored.....she's always "in a meeting."
The vehicle has now been returned after further repairs, but only after significant inconvenience and effort on our part. This experience has left us with very little confidence in both the reliability of the car and the professionalism of the dealership.
We would not expect this level of faults or lack of communication from a main Land Rover dealer. Based on our experience, we would strongly advise others to think carefully before purchasing from this dealership.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1AS2404 Kind regards, Matthew.
great communication
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Dear Michael,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you experienced great communication throughout your visit.
Clear and timely communication is very important to us, so your comments are greatly appreciated and will be shared with the team at Land Rover Nelson. Thank you again for choosing us.
Kind regards,
Liza
Great guys at Vertu
Great guys at Vertu, very happy with my Defender. Looked after very well.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Thank you for your great feedback. We’re really pleased to hear how happy you are with your Defender and that you felt so well looked after by the team.
Your kind comments mean a lot to us, and we’re glad we could make your experience such a positive one. Thank you for choosing Vertu, and we wish you many miles of enjoyment in your vehicle.
Kind regards,
Keith
Super service from initial enquiry to hand over
Super service from initial enquiry to vehicle hand over. Feels like a family business with pride in what they do and wanting to put the customer first
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi there,
Thank you for leaving such a wonderful review. We're delighted to hear you received super service from your initial enquiry right through to the handover of your vehicle. It’s fantastic to know the experience felt like dealing with a family-run business — taking pride in what we do and always putting the customer first is exactly what we strive for.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Gabriel and Julian made the purchase of…
Gabriel and Julian made the purchase of my new defender very enjoyable
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Gabriel and Julian made the purchase of your new Defender such an enjoyable experience. Providing a smooth, friendly and memorable service is exactly what we aim for, and it’s wonderful to know the team delivered that for you.
We really appreciate you taking the time to share your feedback, and we hope you enjoy every moment with your new Defender!
Kind regards,
Liza.
Very happy with the deal and the…
Very happy with the deal and the service provided by the new car sales team
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi Gwen,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you’re very happy with both the deal and the service provided by our new car sales team at Land Rover Nelson. Ensuring our customers feel supported and well‑looked‑after is incredibly important to us, so it’s wonderful to know we delivered that for you.
We truly appreciate you taking the time to share your feedback, and we hope you enjoy every moment with your new Land Rover.
Kind regards,
Liza.
Defenders v Attackers
This was the third LR we have bought from Vertu, or its predecessors. 4 years ago when my wife decided we were having a Defender I visited another dealership.
I was greeted with a statement as follows
WE are not offering any discount!!!!. My response was I was not aware i had asked for any!!' I did not stay long.
The JLR brand is fantastic. Expensive but fantastic. So the only real decision after model, colour etc, is who do want to supply it?
The whole experience at Vertu is about the people you deal with. Everything is explained fully, slowly if need be, and all the Tech cliches ironed out. The atmosphere around the place makes it a pleasant experience.
Lo. Thanks to all involvedng may it continue
#
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Good afternoon Phil,
Thank you for your review and for choosing Vertu for your third Land Rover. It’s great to hear that the team at Nelson consistently make the experience clear, friendly, and enjoyable. Your comments about the atmosphere and the care taken to walk you through everything really mean a lot.
We truly appreciate your loyalty and your kind words.
Kind regards,
Dean
Very helpfull and took ownership thank…
Very helpfull and took ownership thank you very much Land Rover Nelson Vertu A*
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Hi Eddy
Thank you for your lovely feedback. We're really pleased to hear that the team at Land Rover Nelson Vertu were so helpful and really took ownership throughout your experience. Your A* rating means a great deal to us.
Kind regards
Dawn
New vehicle
Very helpful and knowledgeable staff. Vehicle well presented on collection. Controls clearly explained befor driving off. I will use Vertu in future when the time comes to change again.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Land Rover Nelson
Good afternoon John,
Thank you for taking the time to leave your review. I’m really pleased to hear you found the team helpful and knowledgeable, and that your vehicle was well presented when you came to collect it.
It’s great to know the controls were clearly explained before you set off — those small details make a big difference to the overall experience. I’m delighted to hear you’d choose Vertu again when the time comes for a change.
I appreciate your feedback.
Kind regards,
Dean
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.