Velitcamping Bewertungen 221

Really great warranty claim process. Had a broken AC unit, they gave me a hassle-free, pleasant warranty claim experience, and have a new unit on its way

The company was fast to respond, helped troubleshoot, and got me the replacement part I needed right away!

It shipped fast, packed in a wood box with metal edges and cardboard box outside that. The AC works well and fit in the fan hole I removed, with just a little adjustment. I had an issue with the trim mount and although they couldn't find a solution, they we're very responsive.

Great product, love your customer support

Great experience dealing with the company and customer service. Great product! Highly recommend!

Your google advertisement states 30 day free returns and the company I bought the unit from wants to get a surcharge for returning the merchandise. I returned the product directly to the distributor and stopped payment. I paid for the postage almost $200. and my credit card company hasn’t resolved the issue after 2 months. No way to treat your customers. Order#6531

The customer service team definitely works hard to remedy all my issues.

So far, so good on my new Velit diesel heater. Shipping turnaround time was fast. instructions for installation are not ideal but manageable. Couple good YouTube vids to help coach ya through on the install. The heater itself is simply amazing!

Shipment of the new ac unit was delivered after 4-5 weeks.

Very easy to deal with. The few questions I had they answered very quickly. Amazing company.

My gasoline heater had some trouble starting when first installed. Raleigh patiently walked me through every possible solution until we found the problem and were able to quickly resolve it. I’m extremely happy I went with a Velit heater!

we really like the Velit heater it was easy to install and works great

Huge delay in shipping the product. Support was 4/5 as they were delayed in responding.

Quick shipping
Great product

I had to return my unit service was absolutely amazing. Everyone was great.

Raleigh at Velit is the man. I was having issues with my gasoline heater after about two years (probably my fault!), and Raleigh helped me identify/resolve multiple issues with my unit. I had one of the original gasoline models with wiring harness failure after a heavy sooting incident caused by a blockage in my exhaust. Raleigh was able to help me identify the wiring issue over the phone, gave good guidance on cleaning the unit, and provided recommendations on how to prevent this moving forward. I stopped by Velit’s shop in Washington, and Raleigh got me up and running again very quickly (although he would have shipped me the wiring harness and guided me on replacing it remotely). This little heater puts out great dry heat, and runs circles around everything else I’ve tried.

Their after sale service was great. He knew the issues & the answers. Need to create a service ticket on their website & the response will be quick. Emails & phone calls do not get the same attention. Setup was easy & the heater works as intended. Control is simple & straightforward, has Bluetooth & built-in CO alarm/shutoff.

This heater works really well once you get it set up. If you are not super experienced with installing units like this there is definitely going to be some trial and error, but the support hotline is amazing. Usually I don’t call hotlines because they aren’t helpful, but the guys at Velit will bend over backwards to make sure you get your heater running right. I had a strange issue with no firmware and no fuel pulling after a few weeks of disuse. They invited me to come to their office in Washington and Raley and Will spent over an hour going through everything until the heater was working like before. I think the value for money is definitely worth it.