Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do not buy from this company. Awful service. (or lack of service). Extremely poor product materials. I've had to result in contacting trading standards. Beware.
End to end process extremely smooth: from initial enquiry through to delivery. Ite ordered on the Tuesday morning, and received the next day at lunchtime: excellent condition, and well packaged
I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.
Kontaktinformationen
8 Castlegate, DN11 9QU, Doncaster, Vereinigtes Königreich
- 03332244847
- hello@vehicle-spares.com
- vehicle-spares.com
4.3
Hervorragend
172 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible customer service
I recently ordered two bumpers from vehicle spares with next day delivery, after 3 days I had not received them so I tried to get in contact with the company. After multiple phone calls (no answer) I then sent an email (no reply) finally I saw that I could contact them through WhatsApp again no answer. After 3 days I wrote another message stating that I would have to contact the bank and claim my money back if I didn't get a response. Funnily enough they then started replying blaming the delivery company and they did eventually get them re sent and I did get my bumpers but it was a really bad experience and would definitely not recommend anyone use them unless they are ok will a lot of stress and aggravation.
15. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Vehicle-Spares.com
Hello Matt. We offer next working day delivery as a standard service. From time-to-time we do have issues where deliveries are delayed by the courier, which is why we state that large items can take up to 2 working days. Your order was shipped with Tuffnells who unfortunately went into administration at the point your order was due for delivery. We were unable to get a response from the courier so we decided to send you replacement bumpers out. These arrived with you promptly via a different courier. The original bumpers were eventually delivered too which we collected from you, along with one of the bumpers you no longer wanted at no cost to you. Given the circumstances I am disappointed that our service has been tarnished by the courier letting us down resulting in a 2 star review.
Massive help.
These guy’s were really helpful and went above and beyond to get me some new headlights and at a very reasonable price. Massive thanks to Simon.
20. April 2023
Bewertung ohne vorherige Einladung
Incredible service
Incredible service. Prompt delivery, competitive price. Cheers
20. März 2023
Bewertung ohne vorherige Einladung
Two dealings with these guys. Couldn't be better.
Two dealings with these guys.
1) Delivered a really hard to find part super quickly at a price comparable with second hand ones. Brill.
2) One part didn't quite work out with what I was trying to do and despite me farting about on the return, gave a full refund. Chap I spoke to on the useful WhatsApp thingy couldn't be more helpful either. Top man.
6 out of 5!
1. März 2023
Bewertung ohne vorherige Einladung
Great service
Quick, really helpful and good service
9. Oktober 2022
Bewertung ohne vorherige Einladung
Great company highly recommended
24. Oktober 2022
Bewertung ohne vorherige Einladung
Fantastic experience!!..
First time dealing vehicle spares com and they turned what might have been a difficult experience around in a matter of hours!!.. the experience being.. that I had ordered the incorrect part !.. contacted them through WhatsApp before it was dispatched and they sorted easily out with our fuss . Refunded me right away. They couldn’t have been more helpful and they will be my first point of f contact from this point on for any other parts required. Thank you again.
8. Oktober 2022
Bewertung ohne vorherige Einladung
Great experience
Phoned to confirm what I was ordering was correct for the car and confirmed it was. Ordered online and was delivered the next day very securely packaged as it was a body panel. I emailed shortly after ordering and asked if the could leave in secure place and did ao as requested. Straight forward transaction, exactly as it should be. Will use again and very competitive on price.
21. September 2022
Bewertung ohne vorherige Einladung
Antwort von Vehicle-Spares.com
Thank you for your feedback! Its great to see a genuine review and hopefully we get to do business with you again. Thank you for taking the time to give us a review. Vehicle-Spares.com Team
Can you give zero
Can you give zero?
Where do you start?
Charge £36 postage on a FAKE Item that cost £5 to return
Item blatant FAKE
Poor communication
Zero interest in fixing issue
Zero knowledge of the Distant selling legislation that allows returns
Then item so fake its approx an inch bigger than genuine part.
19. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Vehicle-Spares.com
Hi Steven,
I am sorry to see that you have given us a 1 star review. As explained when you wanted to return the products, we were unable to refund your order as you had opened a chargeback with your bank, to which the bank then sent your funds back once they had processed it.
Regarding the part you purchased, we ask for a registration number at the point of purchase. You did not include this so we will not have checked the fitment before dispatch. This product must be the wrong fitment for your vehicle as we have sold 15 of these in the last 60 days with no reported issues.
I agree that £36 is expensive to ship items to Ireland from the UK mainland, but most of the products we sell are very large and is why we get charged that by the courier.
I had a quick look at your other reviews and it seems you haven't been happy with any service from other businesses in the UK.
With all that said, I wish you all the best. You got your money back, we got our product back.
Absolute crooks!!!!
This would have been a 5 star review, the item arrived quickly and efficiently, but unfortunately I had to return the item i they replied to the email as to where to send it back to quickly then stopped replying to emails when I asked when my refund would be processed and you can never get anyone to answer the phone when you call. BEWARE when buying from them
4. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Vehicle-Spares.com
Gordon,
A 5 star review would have been great! As explained the item you returned had nothing on it to link it to you as a customer so simply sat in our returns department until it was chased. Once we linked the return with your order after speaking with you, you were refunded. I think "absolute crooks" is a bit harsh when we provided a service as expected and explained that our phone lines had been affected due to an exchange failure. We can be contacted by email, livechat, whatsapp, facebook for future reference.
All the best, Vehicle-Spares.com Team
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