Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... Mehr ansehen
Unternehmen hat geantwortet
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... Mehr ansehen
Unternehmen hat geantwortet
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Kontaktinformationen
300 First Avenue South, Suite 401, 33701, St. Petersburg, Vereinigte Staaten
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Akzeptabel
444 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Bad accident smooth claim handling
I called and was treated great, everything went smoothly from evaluation of claim to loaner car, there wasn’t any questions I had .
5. September 2023
Antwort von Vault Insurance
Jeffrey, thank you for sharing your feedback with us. We're so happy to hear all your questions were answered!
Terrible price increases after securing…
Terrible price increases after securing my insurance business from Chubb two years ago. This borders on a “bait and switch” business approach.
Now, after having my business for two years with nearly 90% homeowners rate increases, I receive a non renewal notice for my Florida home.
Terrible experience.
14. August 2023
Antwort von Vault Insurance
Jeffrey, thank you for your feedback and we certainly understand that rising rates and non-renewals can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
Matthew Hughes and Donnie Vaughn
Very easy to work with and make a claim to get car repaired.
14. Juli 2023
Antwort von Vault Insurance
Tim and Leslie, we're so happy to hear your experience working with Donnie and Matthew was so great. Thank you for taking the time to share this feedback with us.
Everything is straight-forward
Everything is straight-forward, clear and easy to understand and the payment system works nicely.
14. August 2023
Antwort von Vault Insurance
Thanks for your feedback, Lawrence. We're so happy to hear your experience was so great!
As a high Net Worth Client that's paid…
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. They also cancelled excess Liability citing no "underlying coverage" which they cancelled. BTW Never Had a claim. POS Scam Company.
17. August 2023
Bewertung ohne vorherige Einladung
Antwort von Vault Insurance
Oz, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We wish you all the best!
The length of time required to actually…
The length of time required to actually send payment after the amount was finally agreed was ridiculous;four months.
14. August 2023
Antwort von Vault Insurance
Lee, thank you for your feedback and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Your agent Donnie Vaughan was terrific
Your agent Donnie Vaughan was terrific! Professional, knowledgeable, patient and followed up all aspects of my claim in a timely manner! Hold on to him!!!
14. August 2023
Antwort von Vault Insurance
Maura, thank you so much for sharing your experience with Vault and Donnie. We are so proud of the team we've built and are thrilled to hear your claims process was nothing short of fantastic.
Antwort von Vault Insurance
Thanks for sharing your feedback with us. We are very proud of our customer service experience here at Vault!
Extremely responsive and helpful!
14. August 2023
Antwort von Vault Insurance
Thank you sharing your feedback, Jack! We're so proud of our team here at Vault and we're thrilled to hear the process was so smooth!
The experience was great
The experience was great. They made it easy for me and took care of everything. What more could I want.
14. August 2023
Antwort von Vault Insurance
Brian, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Our insurance adjust is Derek Franks
Our insurance adjust is Derek Franks. This man is simply an amazing man. This was a horrible unfortunate water event in our home. From start to finish I can not say enough things about him. He was so kind, knowledgeable, patient (from me rambling), understanding, thorough, very very prompt on correspondence, informative, we just thank him enough for how amazing he was to us. I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self. Best professional in any experience I’ve had in my life came from this great, great man. Again Derek you simply are the best. Thanks a million, gazillion times sir.
8. August 2023
Bewertung ohne vorherige Einladung
Antwort von Vault Insurance
Brenda, thank you so much for sharing your experience working with Derek. We are so proud of the team we've built here at Vault and are thrilled your interactions with Derek were nothing short of informative and thorough. We appreciate your kind words!
He is so nice and professional!
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Vault Insurance
Sally, thank you for sharing your feedback! We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Antwort von Vault Insurance
Bob, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
The customer service response to our…
The customer service response to our situation was outstanding. Ms. Guy was very understanding, thoughtful and extremely helpful.
She kept us informed throughout the process and assisted in handling the matter in a timely fashion.
31. Juli 2023
Antwort von Vault Insurance
We take a lot of pride in our team here at Vault and we appreciate you sharing this feedback with us. We are thrilled to hear that your experience with Ms. Guy was so thoughtful and helpful, as we know that filing a claim can be a stressful process.
Antwort von Vault Insurance
Joanie, we appreciate you taking the time to share feedback with us. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced excellent and prompt service!
Great Service
Straight forward claim process, great support from the Vault team and quick payment. This is how it should work!!
28. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Vault Insurance
Thank you for taking the time to share this experience with us, Chris. We are thrilled to hear that you received exceptional support from our team and that the payment process was quick!
Homeowner Claim…
We were impressed by the professional and rapid response of our Vault adjuster. He handled our claim efficiently and answered all our questions.
23. Juli 2023
Antwort von Vault Insurance
Saum, thank you for taking the time to share this experience with us. We take a lot of pride in our team here at Vault and we are so glad to hear your claims process was professional and quick!
Antwort von Vault Insurance
Joseph, we are so happy to hear that your experience working with Vault was prompt, simple, and friendly. We understand how stressful filing a claim can be, and we pride ourselves on making this process easier for our customers and being a resource every step of the way!
After initial confusion about…
After initial confusion about eligibility for claim coverage, the process went smoothly na dis now complete. The initial response prevents me giving 5 stars
6. Juli 2023
Antwort von Vault Insurance
We appreciate you taking the time to share this feedback, Terence. We're so happy to hear that despite an initial hiccup, your experience with us was smooth!
Antwort von Vault Insurance
Louis, thank you for your feedback. We're thrilled to hear your experience with us was speedy and helpful!
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