Vapoholic Bewertungen 

Antwort von Vapoholic

4. Aug. 2026

We're sorry to hear that you feel this way, as this certainly wasn't the experience we wanted you to have.

When you first contacted us, you explained that the e-liquid had a burnt taste and no flavour. As with any fault report, we first asked a few questions about the device and pod you were using to rule out any compatibility or hardware issues. You advised that you had already tested a different e-liquid from another retailer in the same device and pod, and that it worked perfectly, so we agreed that it would be best to test the bottle as highlighted on our policy.

Based on this, we arranged a pre-paid Royal Mail return label so our quality team could inspect and test the e-liquid. We also advised that if a manufacturing fault was found, we would be happy to offer a replacement, exchange or refund.

After the return label had already been sent, you emailed to ask whether it mattered that the e-liquid had been mixed straight into the bottle with another brand of e-liquid. Unfortunately, this email was sent outside of our opening hours on Friday, so we didn't see it until we returned on Monday.

Once the product has been mixed with another e-liquid, it is no longer possible for our quality team to accurately test the original contents or determine whether there was a manufacturing fault, unfortunately.

We're sorry that this wasn't the outcome either of us had hoped for, but we hope this explains why we were unable to proceed once the product had been altered before testing.

Antwort von Vapoholic

Aktualisiert am 4. Aug. 2026

Awesome review! We’re glad our team could assist you and that everything was resolved quickly. Thank you!

Antwort von Vapoholic

1. Juli 2026

Thank you so much for your kind review and continued support! We're delighted to hear you've had such a positive experience with us. We really appreciate your recommendation and look forward to serving you again soon!

Antwort von Vapoholic

1. Juli 2026

Thank you for your kind review! We're glad we were able to get your order sorted quickly while we worked on resolving the issue. We really appreciate your patience and look forward to serving you again soon!

Antwort von Vapoholic

30. Juni 2026

We're sorry to hear you feel this way, as this certainly isn't the experience we aim to provide.

Having checked our records, we can see that we replied to your emails on 16th June and again on 17th June. In both emails, we asked if you could send us photos of the issue so that we could report it and arrange either a replacement or a refund if appropriate. Unfortunately, we never received a response.

If you'd still like us to look into this, please feel free to email us again and we'll be more than happy to help. We can also provide copies of our previous emails if required.

Alternatively, you're welcome to call us on 0161 660 9596 during our working hours, and we'll be happy to assist you in resolving the issue.

Antwort von Vapoholic

29. Mai 2026

Thank you so much for your kind words and continued support.

We’re delighted to hear you’ve had consistently positive experiences with us, from fast processing and delivery to the quality of our products and customer service. Comments like this truly mean a lot to the team.

We really appreciate the recommendation and look forward to serving you again in the future.

Antwort von Vapoholic

27. Mai 2026

Hi Adrian,

We’re sorry to hear you experienced difficulty applying the discount code. The email containing the code also explains the terms and conditions of the offer, including which products or categories qualify, as some discounts are limited to specific ranges. If non-qualifying items are added to the basket, the code may appear as invalid.
We would have really appreciated the opportunity to help you directly, as our support team would have been more than happy to check the code and resolve the issue for you.

Please feel free to contact us via email hello@vapoholic.co.uk or give us a call 0161 660 9596 with the discount code you were trying to use and the items that were in your basket, and we’ll gladly look into it for you.

We also understand concerns when reading reviews online, however we’re proud to have helped a large number of satisfied customers and always aim to resolve any issues fairly and promptly whenever customers contact us directly.

Kind regards
Vapoholic support team

Antwort von Vapoholic

20. Mai 2026

Thank you so much for your kind feedback — we really appreciate you taking the time to share this.

We’re glad to hear you’re enjoying the Cannablitz kit and Sour Tangie, and that the issue you experienced was resolved quickly for you. It’s great to know you’re happy with both the products and the service :)

Antwort von Vapoholic

21. Apr. 2026

Thank you so much for your kind words! We’re really glad to hear you had a great experience and that everything arrived as expected.

We’ll be sure to pass your lovely feedback on to the team — it means a lot.

We look forward to your next order!
Best regards

Antwort von Vapoholic

21. Apr. 2026

Thank you so much for the amazing review — it really means a lot to us! We’re so glad you’re enjoying the range, the deals, and the service.
We really appreciate your support and look forward to having you back again soon! :)

Antwort von Vapoholic

7. Apr. 2026

Hi Ivana,
Thank you so much for your kind words!
It really means a lot! I’m so glad we were able to get everything sorted for you in the end.

I truly appreciate your patience throughout the process, and we are always here if you need anything at all in the future.
Thanks again for your support – it honestly doesn’t go unnoticed!

Antwort von Vapoholic

30. März 2026

Thanks for the kind words! We really appreciate your feedback, it’s customers like you that make what we do worthwhile!

Antwort von Vapoholic

25. März 2026

Thanks for the great review! Feedback like this keeps our team motivated. Cheers!

Antwort von Vapoholic

Aktualisiert am 5. März 2026

Hi Steve
We’re very sorry to hear about your experience and would like to clarify exactly what happened.

Your order was dispatched to Royal Mail on time on Monday as you placed the order after the cut off time on Saturday and Sunday Royal Mail does not collect at all, you can find that information on our website, which we explained to you over the phone and on live chat. At all points, we communicated that any delivery delays once the parcel is with Royal Mail are outside of our control. However , we offered our support to raise the issue with Royal Mail to track the parcel and see what had happened as we like to take delivery issues seriously. Your delivery time then, was Tuesday and is now Thursday so it was 2 days delayed.

When you called us, we explained that a refund would be issued once the parcel is returned to us, which is our standard policy. We have always been transparent about this procedure.

Later, you informed us that after contacting Royal Mail you discovered the delivery issue was caused by an incorrect postcode. Please note that the shipping label is automatically generated from the address provided by the customer, so we are unable to control errors in the address entered at checkout once parcel is not longer at our facility.
We will, of course, issue a refund once the parcel is returned to us, as per our standard policy.

We take all feedback seriously and strive to provide clear communication and prompt service to all our customers.

Kind regards
Vapoholic support team

Antwort von Vapoholic

2. Feb. 2026

Hi Gary,
Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience and would like to clarify a few points for accuracy.

When the delivery was first queried, we explained that a courier claim needed to be opened, as delivery delays are outside of our control. The tracking has since updated to confirm the parcel was successfully delivered, including a proof-of-delivery photograph provided by the courier, that is why we did not issue a refund as claim was not successful as it actually got delivered on Friday 30th at 13:59 pm. We can also see that a further order placed the following day was dispatched as normal and delivered on time, which reflects our usual shipping process.

Regarding the faulty product, once this was reported we arranged a replacement immediately. As with any electronic product, faults can occasionally occur, and when they do, we always aim to resolve them as quickly as possible. This product had also been purchased previously and used without any reported issue, which is why I guess it was reordered.

We take customer feedback seriously and always aim to provide fair and timely resolutions. If you’d like to discuss anything further, our customer support team remains available and happy to help.
Thank you

Antwort von Vapoholic

19. Jan. 2026

Hi,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.

At the moment, we’re unable to locate an order under the details provided in the review. If you could please contact us directly, we’d be more than happy to look into this properly and offer a suitable solution. We are always here to help.

If possible, we’d also ask that you share the batch number printed on the bottle, should be where the barcode is. This allows our team to test the specific batch and ensure it meets our quality standards.

Regarding the throat irritation and coughing you mentioned, this can sometimes be influenced by factors such as the CBD strength used, the device or coil, and the wattage settings. Everyone reacts differently, and we’re happy to help you find a setup or strength that’s better suited to you.

Please feel free to reach out to our support team with your order details, batch number, and the device and strength you’re using, and we’ll do our best to resolve this for you.

Kind regards,
Customer Support Team