Vaping101 Bewertungen 2’113

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Thank you Melanie, we appreciate it.

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Hi Kurt, appreciate you taking the time to leave us a review. Thank you

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Thanks Dan, we appreciate it

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Thank you Nidge, always a pleasure

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Hey Simon, appreciate you taking the time to review, thank you

Antwort von Vaping101

Aktualisiert am 12. Mai 2026

My god, good riddance to people like you who threaten us with a Trustpilot review if we don't bow down to your self entitlement.

Full story below noting you purchased these "consumable products" MORE THAN 6 months ago and never reported a single problem until you start demanding compensation for 6 (SIX) PACKS OF PODS. We will never bow down to people like you.

7th May 2026 21:42
Morning,
Made a purchase of more than 6 boxes of OXVA Nexlime Pods cartridges. It was on 10/10/2025, and I just started using them.
They leaked everywhere. Any type of juice is leaking . Cost me 2 pod systems as they went not working due to excessive leakage. Any ideas?

V101
Hi Firas

Thanks for getting in touch. There are many things that can cause a pod to leak, such as over filling, using wrong viscosity of juice, leaving unused for long periods, not sealing the fill port properly, not angling the juice bottle away from the cotton when filling and several others.

On the odd occasion we are contacted about a leaking pod but to have 6 packs of leaking pods is absolutely unheard of. Out of the 107 reviews on the website for these pods, there is only one mention of a leak and that was out of 8 pods, so it sounds like you are doing something wrong.

As with any vape device other than disposable types, basic maintenance is essential. In the case of pod kits that would be regularly removing the pod and wiping away any condensation or juice.

8th May 2026
Dear Vaping 101 Team,
Thank you for your response.
As I previously explained, this issue has persisted for approximately six months. During this period, I have used both 40/60 and 30/70 e-liquids, all of which fall within the appropriate viscosity range for pod-based systems. I am also fully familiar with the correct usage and maintenance procedures associated with such devices.
For clarity, I consistently avoid the common causes of leakage you referenced, including:
Overfilling the pod
Improper sealing of the fill port
Leaving pods unused for extended periods
Incorrect filling angles which may saturate the cotton excessively
Failure to remove condensation or residual liquid from the device
In addition, I routinely remove the pods and carefully clean both the contacts and surrounding areas as part of regular maintenance.
Accordingly, experiencing leakage across six separate packs is difficult to attribute solely to user error, particularly given the consistency and duration of the issue across multiple pods.
Furthermore, the financial implications have become considerable. The losses now exceed the cost of more than six packs of cartridges, and regrettably two devices have also sustained damage as a consequence of the persistent leakage.
Whilst I appreciate your feedback and understand that such complaints may be uncommon, I must respectfully reiterate that the devices have been used correctly and maintained with due care throughout.
At this stage, I am beginning to consider whether it may be appropriate to share my experience publicly on platforms such as Trustpilot, not out of hostility, but rather to determine whether other users may have encountered similar issues or whether there is genuinely an aspect of usage I may somehow be overlooking despite adhering to the recommended procedures.
I would sincerely appreciate any further guidance, clarification, or potential resolution you may be able to provide.

V1O1 8th May
Good afternoon,

Pods are considered a consumable item and we can not offer any resolution regarding this. We do state this in our terms and conditions which you agreed to upon placing your order with us. i shall link the Terms and Conditions below for your reference;

https://vaping101.co.uk/pages/terms-conditions?_pos=1&_psq=terms&_ss=e&_v=1.0

For one to have such consistent issues with multiple sets of pods indicates an issue with the end user and not the product.

May I ask, what brand of e-liquid are you using with your device?

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Thank you Chris

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Thanks Scott

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Awww, thank you Lisa

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Thank you Michael

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Thank you Radek

Antwort von Vaping101

29. Dez. 2025

The only issue here is your self entitlement. We welcomed you to return the faulty product for a full refund. We are VERY clear on our website conditions for returns, we state CLEARLY to keep the box as it has the serial number on it. We have to send with box and all contents to our suppliers in order to get credit.

Full conversation below showing your self entitlement -

Shaun - Hi
I ordered 2 x intelligence i4 and one isn't working . I've taken photos of the 2 of them and the lights don't come on the first one in picture as you can see. I've thrown box out as didn't expect this to happen in a brand new charger . How can this be rectified please .

V101 - Hi Shaun

Thanks for getting in touch and sorry to hear you are experiencing an issue. We can get this sorted no problem, however, we will have to deduct 20% from your refund for the missing box. We are required to return any faulty goods as they are received, box and contents included, the box contains the serial number suppliers use to verify authenticity etc.

But no issues getting this refunded if faulty, if you can please complete and include the below returns form with your return -

Shaun - I would rather a replacement as this was a Xmas present from my wife if possible . To send this back will cost me a fortune as jersey post rip folk off here . It's a lesson learnt I should've bought local. I've got one which wasn't broken but had for years and still working . 

v101 - Unfortunately these are sold out and none of the Distros have had stock on these for several months now. No problem processing a refund but we need to have the charger back as we are required to return ourselves.

Shaun - So who pays for postage then cos this will cost me to send back . I can keep receipt and send it to you 

v101 - We detail on the returns form, we refund £3 postage which is what you had originally paid on the order.

Shaun - So all of a sudden I’ve bought something that doesn’t work and it’s my fault . Forget it . Not good customer service at all .. I’m not paying for something to go back I’ve not used and isn’t working straight out the box and get deducted 20% off original price paid because I don’t have a box . Lesson learnt . 

v101 - Unfortunately faults do occur but we are more than happy to resolve any issues presented to us. We are very clear on our website when it comes to faults, returns and the requirement to keep the packaging. We are no different to John Lewis, Argos or any other massive high street brand.

Shaun - What was a good deal isn’t now so I regret purchasing and won’t again . Thanks for your help and understanding. I didn’t order this from John Lewis or Argos . I’ll take the hit on this but lesson learnt

Antwort von Vaping101

20. Dez. 2025

Our policy is very clear and is the same as any UK company. If there is a fault we are more than happy to refund or replace but it is absolutely essential to return the goods to us, this is all in accordance with UK Law. We pay for return shipping, the exact same costs you paid initially on your order.

You threatened us with Trustpilot reviews being negative. We "very generously" refunded you for the device in question without having to return.

You have since demanded "free shipping" on your next order which we kindly explained to you why we couldn't do.

We have never, and will never, bow down to threats from Customers.

Antwort von Vaping101

11. Dez. 2025

Except what you say is simply not true, is it? We absolutely apologise for the error, this is the busiest time of year and it is unfortunate we sent the wrong black to you.

But we responded to your email in the same "minute we received".

We clearly stated we pay for the return shipping and all you had to do was send a picture of the return receipt and we would dispatch your correct device immediately. Why lie?

Full conversation below -

You at 16:35 - You've sent the wrong colour oxva I ordered black carbon have received black shadow 

V101 also at 16:35 - Good afternoon, Daryl. Could you please provide an image of the device you received? Thank you.

V101 after receiving picture - Hi Daryl, Thank you for sending that over to us. Could you please return the device to us at the following address and include your name and order number. Thank you.

Returns Department Vaping 101
253 Union Street
Aberdeen
AB11 6BR

You - Great thanks for the awful customer service I've used for years now and this is the service I get when you make a mistake I'm expected to pay for it ? Just ignored me and not even an apology

V101 - Hi Daryl, So sorry, we reimburse your shipping costs which should of been mentioned in the first email, All we need is the picture of the receipt and we will get the correct device sent out to you as soon as we get the picture. I can only apologise again for the mistake.

Antwort von Vaping101

22. Nov. 2025

I think that’s what them call “Karma” 😂😂😂😂