How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... Mehr ansehen
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... Mehr ansehen
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
Kontaktinformationen
Vereinigtes Königreich
- sales@vanroofrack.co.uk
- vanroofrack.co.uk
4.8
Hervorragend
479 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Friendly chap
Friendly chap!
Speedy service with regards to cost and delivery estimates.
I received my order (a rather large safe-stow 4) the next day!
I would throughly recommend!
13. Juni 2024
Antwort von Vanroofrack.co.uk
That's awesome to hear! We appreciate you highlighting our friendly service and speedy delivery estimates. We're thrilled you received your Safe-Stow 4 quickly and look forward to hearing about your experience using it!
Antwort von Vanroofrack.co.uk
Reviews like this are great to hear. We strive to make our website user-friendly and ensure fast delivery for a smooth shopping experience. Thanks for letting us know!
Antwort von Vanroofrack.co.uk
Thanks for the review! We're happy to hear that you're satisfied with the product's functionality.
Superb seller ultra fast delivery…
Superb seller ultra fast delivery brilliant communication on dispatch and delivery times and a great price on the Rhino Towstep , many thanks would highly recommend this company.
4. Juni 2024
Antwort von Vanroofrack.co.uk
That's a fantastic review! We appreciate you mentioning our fast delivery, communication, and competitive pricing on the Rhino Towstep. We're thrilled you're happy with your purchase and highly recommend us to others. Thanks for choosing us!
Antwort von Vanroofrack.co.uk
That's a terrific review! It highlights everything we strive for: informative customer service, competitive prices, and efficient delivery. Thanks for letting us know!
Faulty parts
Some bolts were faulty (no thread).
Phone conversation and following email but no replacement parts sent.
Roof rack itself was good quality.
2. Juni 2024
Antwort von Vanroofrack.co.uk
Please accept our apologies for this. We will contact you directly to get this resolved ASAP.
Vanroofrack were the intermediary…
Vanroofrack were the intermediary through which I ordered a replacement bulkhead for a van. I had tried this before through another company and due to the wrong part number being against the image on the web site I was sent the wrong item. The previous company weren’t interested in sorting the problem and just arranged to collect the wrong item.
Despite having the right image and part number and right description on the vanroofrack website the supplying company still managed to send the wrong item.
I discussed this with vanroofrack and they arranged for a replacement item at the earliest possibility as the items are made to order as well as a modest reimbursement from the manufacturer for the inconvenience caused.
Excellent customer service.
22. April 2024
Antwort von Vanroofrack.co.uk
Thanks for sharing your experience. We understand the frustration of receiving an incorrect item, especially after facing a similar issue previously. We're glad we could intervene and ensure you received the correct replacement bulkhead promptly, along with compensation for the inconvenience. We appreciate your positive feedback on our customer service!
Excellent service
Excellent service, product arrived within a couple of days of placing order. It was exactly as advertised.
2. Mai 2024
I spent so long going back and forward…
I spent so long going back and forward on what ladder to buy I decided to go with these guys then ordered the wrong one🤣 I contacted the company and they delt with it quickly finding the right bracket bits I needed and then when I realised I didn’t have the instructions as I had ordered for the wrong van I messaged they got back to me that evening and I’m very happy with my ladder and there service thanks 🙏
26. April 2024
Bewertung ohne vorherige Einladung
A* Customer Support
Had a nightmare with the delivery company. Noted was delivered when in fact was not. Chris and Paul were quickly on it and even arranged for replacement units to be delivered so I had no delays sorting one of my vans. Thanks again, used before and will definitely use again!
12. April 2024
Had ordered in error contacted the…
Had ordered in error contacted the company, and they amended my order straight away and very quickly received the correct roof rack. A great service all round.
18. April 2024
Exactly as described
Exactly as described, fast delivery and very happy with our product.
4. April 2024
A good product
A good strong product, easily assembled and with excellent nextday delivery.
11. April 2024
Great pipe box,great price!
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they are great and water tight for my plaster beads,went for the cheaper brand last time leaked like a sieve ruined all my beads,so if your looking for a pipe carrier rhino is your answer simple as!!!
Thanks
28. März 2024
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