Van National Bewertungen 1’438

TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I didn't expect buying a used van to be this satisfying, but Van National delivered. As someone who's seen their fair share of disappointments I can happily say everything was smooth and easy, Sco... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently dealt with Toby at Van National and the whole experience was spot on from start to finish. He was knowledgeable, responsive, and made what can sometimes be a stressful process feel stra... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Needed to replace an old van asap, starting looking online early one morning, found just what I was looking for and requested info, got a call back around 9.30m from Ryan w, I'm double busy so didn't... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Dealt with Toby and his customer service was excellent from start to finish. I did everything online, opted for Home Delivery and 5 days later the Tipper arrived in fab condition! Really fairly priced... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Gebrauchtwagenhändler

Vom Unternehmen geschrieben

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

1438 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very helpful

12. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for your review hope we see you again in the future should you require - Van National

Bewertet mit 5 von 5 Sternen

Excellent Service

I recently bought a car from Tom Hassall and had a great experience. He was knowledgeable, upfront, and professional throughout the entire process. He communicated clearly, answered all my questions with confidence, and made the whole buying experience smooth and straightforward. Everything was delivered exactly as promised and right on time. It’s rare to come across someone so reliable and easy to deal with - I wouldn’t hesitate to recommend him.

10. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Van National

Thank you for your review hope we see you again in the future should you require - Van National

Bewertet mit 5 von 5 Sternen

Excellent service, quality vehicle

Just bought a great pickup with a pretty comprehensive warranty from Van National and it was a breeze from start to finish. Thanks Tom!

The truck's in great condition, and their attention to detail was exemplary.

Wouldn't hesitate to buy from Van National again: this is the kind of dealer that gives you confidence over the product and the service.

11. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Van National

Thank you for your review hope we see you again in the future should you require - Van National

Bewertet mit 5 von 5 Sternen

Perfect sale process

Perfect sale process - easy straightforward and second time buying a van, spot on

10. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for your review hope we see you again in the future should you require - Van National

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, Toby was great to deal with, would highly recommend

9. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for your review hope we see you again in the future should you require - Van National

Bewertet mit 5 von 5 Sternen

Toby made my life so easy at van…

Toby made my life so easy at van national, purchased my new van with no problems at all,
Highly recommend van national and toby the sales advisor

7. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Van National

On behalf of Toby and the wider team thank you for taking the time to leave a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Bewertet mit 5 von 5 Sternen

Helpful

Helpful, no pressure sales. Quality vehicles.

7. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for your review - Van National

Bewertet mit 5 von 5 Sternen

Really good service by Toby

Really good service Toby was really helpful from start to finish and went above and beyond for me.
Would recommend

7. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you Gavin, Thank you for taking the time to leave us a review on behalf of Toby and the team thanks for choosing us - Van National

Bewertet mit 5 von 5 Sternen

Van national are a great company to buy…

Van national are a great company to buy a vehicle from. Connor was more than helpful and made the whole process smooth. Excellent service !

6. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank Ryan appreciate you leaving us a great review, hope we see you again in the future should you require anything further - Van National

Bewertet mit 5 von 5 Sternen

Bought my ford transit connect for from…

Bought my ford transit connect for from van national and I have to say the service and the customer care is absolutely brilliant and my sales man Alex was brilliant through the whole process made the buying process a breeze so I definitely recommend van national to anyone that’s looking for a van they will certainly take care of you and thank you Alex

6. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for taking the time to leave us a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Bewertet mit 5 von 5 Sternen

A great company to do business with.

Alex was very professional and personable throughout the whole business transaction.
Every aspect of the deal was clearly explained, which made the buying process pleasurable.
I would highly recommend Vannational when making your next van purchase.

6. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you Tim, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Bewertet mit 2 von 5 Sternen

Legit company but poor customer service.

Legit company with a broad choice of vans available. I dealt with Scott Bentley who was great initially however once I had put the £500 deposit down he was hard to get a response from then onwards. I eventually got the van after some uncertainty, however I have emailed them since and he doesn’t seem to be responding now that I have paid them.

The van was supposed to get a full valet prior to purchasing but I don’t think this was even done as there was mould in the air vents and moss on the roof of the van upon receiving it.

The van was also supposed to get an MOT before being handed over but this was not the case. I was advised that they would pay the bill of the next MOT however due to their recent communication standards I find this hard to believe.

I think van national have a really good set up and could be a brilliant company but customer service is poor and could definitely be improved.

Due to this experience I would probably avoid in future.

22. Januar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you found our range of vans and initial service positive, but we’re genuinely sorry that your experience after placing your deposit did not meet expectations.

We apologise for the communication issues you’ve described and understand how frustrating that can be. That’s certainly not the level of service we aim to provide before or after a sale. Your comments regarding the valet and MOT are also concerning, and we will be reviewing these internally to ensure our preparation standards are consistently met.

Regarding the MOT contribution that was discussed, we would of course honour any commitment made. Please contact our Aftersales team directly at service@vannational.com, so we can address this promptly and restore your confidence.

We appreciate your honest feedback, as it helps us identify where improvements are needed.

Kind regards,
Van National – Customer Care Team

Bewertet mit 5 von 5 Sternen

Van purchase

Tom was really helpful throughout the whole process and explained everything to me perfectly. The communication was also really good on the phone and emails. I also felt the company gave me a fair price for my car on the part exchange. Would definitely recommend to others

4. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Thank you Corey, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Bewertet mit 4 von 5 Sternen

Van purchase

Toby was helpful through out. Tidy van and easy process

4. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Great to hear thank you for taking the time to leave us a review, on behalf of Toby and the wider team thanks for choosing Van National

Bewertet mit 5 von 5 Sternen

Jacob made the whole buying experience…

Jacob made the whole buying experience incredibly smooth. He sold me a great van at a fair price, and he was genuinely enjoyable to work with from start to finish. Honest, helpful, and easygoing. I’d happily recommend Jacob to anyone looking for a reliable vehicle and a stress‑free process.

2. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Lovely to hear you had such a good experience on behalf of Jacob and the wider team thanks for choosing Van National

Bewertet mit 5 von 5 Sternen

Fantastic experience

Quick simple. Great handover. Honest and to the point.

2. Februar 2026
Bewertung ohne vorherige Einladung
Van National-Logo

Antwort von Van National

Lovely to hear thank you for leaving a great review - Van National

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