The smells off these products are unreal and long lasting the best on the market very reasonable prices aswell. I have tried many different brands and by far valentte will always be my first choice yo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been buying these beautiful diffusers and candles now for nearly a year and the smell lasts for ages. I had a small issue with an order and sent an email to customer care, the issue was sorted... Mehr ansehen
Unternehmen hat geantwortet
I have been using Valentte for a number of years and love their products. My recent order arrived damaged (through no fault of theirs). The customer service from Karolina was amazing and they replaced... Mehr ansehen
Unternehmen hat geantwortet
I would give this company zero stars if possible. Cannot get my order delivered no matter what I do. 2 days after they assured me my order would be on express delivery, NOTHING. They blame hold ups i... Mehr ansehen
Unternehmen hat geantwortet
4.1
Gut
1907 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Best smelling products for sure.
What is there not to like about this company, absolutely everything they produce is top quality.l have been using their diffusers,candles,room sprays and body preps for many years.My neighbour often take a parcel in for me and always comments on how lovely the box smells.A little surprise is heading her way.👏👏
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello Mavis,
Thank you so much for your wonderful review and for being such a loyal customer over the years. We're delighted to hear you've been enjoying our diffusers, candles, room sprays, and body products for so long.
We absolutely loved reading that your neighbour recognises our parcels by their beautiful fragrance before they're even opened! It sounds like they're about to receive a very thoughtful surprise, and we hope they enjoy it just as much as you have.
Your continued support means so much to us, and we're truly grateful you took the time to share your experience. We look forward to bringing you many more beautifully fragranced moments for years to come.
Regards
Valentte
Purchased 3 of the diffusers and the…
Purchased 3 of the diffusers and the gift box package,I have used two of the diffusers so far, the lemongrass and rosemary and, the the jasmine and rosewood and I am completely underwhelmed.You can only get any fragrance if you stand over it and smell it.I only have a small 2 bed flat so the space is not the problem.One night I closed all the doors to see if the smell would be better in the hall where it is positioned and nothing.
I was expecting big things from these diffusers all I can say is not one person coming to visit has commented on how nice my home smells.We do not have pets we do not smoke and my home smells fresher with a glade air freshener.Perhaps I am unlucky and received a bad batch because, I can't for the life of me how people are getting there lovely fragrance around their home.
Needless to say I will not be trying anymore
From one disappointed customer who had high hopes.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We’re really sorry to hear that your diffusers haven’t provided the fragrance experience you were expecting. We completely understand how disappointing this must be, especially when you were looking forward to enjoying the scents in your home.
We’d really appreciate the opportunity to look into this for you and help resolve it. We’ve reached out to you directly and hope to hear back from you soon.
Kind regards,
The Valentte Team
My candle was faulty
My candle was faulty, contact Valentte informing them of the fault, asked if they would replace the item. To which they did, I received my replacement within 2 days of emailing them. Very happy with their response and amazing customer service and support. It’s a brand I use often. Would highly recommend
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful 5-star review! We're sorry your original candle wasn't quite right, but we're delighted we could resolve the issue quickly for you.
It's fantastic to hear that you were happy with our customer service and that your replacement arrived so promptly. Your continued support means so much to us, and we're honoured to be a brand you choose time and time again.
Thank you for your recommendation, we hope you continue to enjoy your Valentte favourites!
Beware of delivery charges
I love the products but when ordering my products screen said I had paid for annual free delivery but I've been charged. Last two orders arrived incorrectly... So think hassle is beginning to make the quality irrelevant
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you for your feedback, and we're sorry to hear about your recent experience.
We'd really like the opportunity to look into this for you. Please contact us at support@valentte.com, and our team will be happy to investigate the delivery charge and the issues with your recent orders so we can get everything resolved as quickly as possible.
We appreciate you bringing this to our attention and hope to put things right.
Thank you,
Valentte
When things go wrong....
I have purchased many wonderful products from this business over the last few years and I have always been very pleased. However, my last order of 3 diffusers resulted in a problem. I contacted customer services and immediately they explained the situation and have replaced the diffusers! Excellent customer service, reassurance, understanding and products from this business when needed!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful 5-star review and for being such a loyal customer over the years. We're delighted to hear you've enjoyed our products and truly appreciate your continued support.
We're sorry there was an issue with your recent order, but we're pleased our customer service team was able to resolve it quickly and provide a replacement. We always aim to ensure our customers feel supported, and it's great to know that our team could offer the reassurance and service you deserved.
Thank you again for your kind words. We look forward to serving you again and hope you continue to enjoy our products for many years to come!
Great customer service
I’ve bought many diffusers from this company. They all smell lovely and last a good length of time.
Valentte customer service is wonderful, really look after their customers. I highly recommend them.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your fantastic 5-star review! We're delighted to hear you've enjoyed so many of our diffusers and that you've been pleased with their beautiful fragrances and long-lasting quality.
Your kind words about our customer service mean a great deal to us. We always strive to look after our customers and provide the best experience possible, so it's wonderful to know that's been reflected in your experience.
Thank you for your continued support and for recommending us. We look forward to serving you again soon!
Received the best customer service
I called Support team at Valentte and spoke with Sue, she listened to the issue and understood the situation clearly when I was explaining that I had placed an order at the end of June with Valentte and Royal Mail delivered only on 10th July to then see the box was broken with half my order missing and what was left in the box was also opened. I sent pictures as proof by email and Sue resent my order again which I have already received in perfect condition. Thank you so much Sue for dealing with this issue so promptly and professionally. I only use Valentte diffusers because they are the best.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your wonderful 5-star review!
We're so sorry to hear about the condition your original order arrived in, but we're delighted Sue was able to help and get everything sorted quickly for you. We'll be sure to pass on your lovely comments to her – she'll be thrilled to hear them.
It means the world to us to know they're your favourite! We hope you continue to enjoy them for many years to come.
Thank you,
Valentte
I purchased a room spray my favourite lemongrass & Rosemary
I purchased a room spray, unfortunately the nozzle didn’t work properly. Just one email to Valentte to explain the issue, was dealt with so swiftly. Replied and replaced in a matter of days. Amazing customer service
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your lovely 5-star review!
We're sorry to hear the nozzle on your Lemongrass & Rosemary Room Spray wasn't working properly, but we're so pleased we could get a replacement to you quickly. Providing fast, hassle-free support is really important to us, and we're delighted you had such a positive experience.
Thank you for your kind words and for choosing Valentte!
Thank you,
Valentte
5 star +++++ customer service
I had an issue with a diffuser so I emailed the company. The lovely Kia responded quickly and without and invoice number, or any questions asked I was given a replacement straight away. I wasn't asking for a replacement but apparently its their policy for customer satisfaction. Which is a wonderful approach, others companies could learn a thing or 2 from this. I'm writing this review to highlight what a pleasure it was to deal with them AND their diffusers are amazing!! I will definitely be shopping there again. Well done all 👏
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Kia was able to help you so quickly and make the process easy. Providing excellent customer service and ensuring our customers are happy is at the heart of what we do, so your kind words mean a great deal to our team.
We're also thrilled that you're loving your diffuser! Thank you for taking the time to share your experience and for your support. We can't wait to welcome you back again soon.
Take care,
Valentte
I purchased the mini perfume sets which…
I purchased the mini perfume sets which is £19.99. I have to say I love the smell of the perfumes, but they do not last at all on my skin, I even asked my daughter if I smelt nice and she couldn't smell it , I'd sprayed it a few times, this was Velvet Jasmin and Berry Curture is not lasting either which is a real shame.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We're so sorry to hear this. We're delighted that you love the fragrances, but we're disappointed to hear they aren't lasting as expected for you.
Please could you email us at support@valentte.com with your order details? We'd really like the opportunity to look into this and help put things right.
The Valentte Team
I absolutely love theses products
I absolutely love theses products, I have the Lemon grass and Rosemary diffuser’s and have theses in every room in my house!
I have bought several gift boxes for presents and everyone loves them.
Not only are the products great, but the customer service has been excellent.
Thank you 😊
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your wonderful review! 😊
We're absolutely delighted to hear how much you love our Lemongrass & Rosemary diffusers and that you've filled every room in your home with them. It's also lovely to know the gift boxes have been so well received.
Your kind words about our products and customer service really mean a lot to us. Thank you so much for your continued support!
Thank you,
Valentte
An amazing company with so much choice
An amazing company with so much choice, great price point, very quick delivery times and fantastic customer service.
I received my order and part of it wasn’t the scent I had ordered.
Phoned customer services, which is based in the UK and is unique these days, spoke to one of the team and my issue was resolved there and then with no hassle whatsoever.
Uploaded photo evidence and told to keep the wrongly sent items!
How amazing is that?
Wonderful experience - thank you so much
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We're absolutely delighted to hear you had such a positive experience with us. It's great to know you enjoyed our range, pricing and speedy delivery, and we're especially pleased our customer service team was able to resolve the issue quickly and easily for you.
Thank you for your understanding regarding the mix-up, and we're so glad we could put things right.
We really appreciate your kind words and your support, and we hope you continue to enjoy your Valentte products!
The Valentte Team
Beware of special offer conditions!
Customers beware of special offers! A little disappointed with the special offer of buy 6 diffusers (at £65.95) and get an additional one free. My order said that I would receive 7 diffusers and at checkout I added a 15% discount for referring a friend which brought the final payment to £56.05. Even though this came under the £60, which was a requirement for getting the additional diffuser, my invoice still stated that I would receive 7 diffusers for this price. I only received 6. I phoned Valentte and emailed them only to be told that I had only spent £56.05 do did not qualify for the offer! However, my original cost was over £65 so I feel I was penalised for referring a friend. I have been using Valentte for sometime now and referred friends so Iam disappointed in their response. At least a warning should be issued before checkout to say the special offer would not be applied (as it does if an order does not meet the required payment for free delivery). Also the invoice should not reflect that the goods to be received include the free diffuser. Transparency is needed here
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and understand your frustration. We always want our offers and promotions to be as clear as possible, and we're sorry for the confusion caused in this instance.
We've reached out to you directly to help resolve this and hope we can put things right for you.
Thank you again for your feedback – it really is appreciated.
The Valentte Team
Fragrance not as strong as a year ago !
Smell not there now
I haven’t order so so many of these and swore by them a year ago - now , the smell dosent last and the soap is terrible after the first opening flush of fragrance
I’ve asked via instagram platform and just keep being told to email
I shan’t bother buying again which is a shame as I loved them - a year ago
I swear they’ve changed the formula but I just keep being told “your nose is used to it “
And the reply to this review will 100% tell me to email customer services - sorry but you don’t listen or even read your reviews anymore
Sorry won’t be returning
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We're so sorry to read that you've been disappointed with your recent Valentte purchases, especially as you've been such a loyal customer in the past.
We'd really like the opportunity to look into this for you. We've already checked our support inbox to see if you'd been in touch, but we haven't been able to find an email from you.
Please could you email us at support@valentte.com with your order details? Our Customer Care team will be happy to investigate your concerns and help in any way we can.
We're sorry that your recent experience hasn't lived up to the standards you previously enjoyed, and we hope you'll give us the chance to make things right.
Best Wishes,
Team Valentte
Great product- reed diffuser
Great product- reed diffuser. Scents are really nice and any issues are resolved, no problem! I had an issue with my email address being wrong- my fault, Charlotte sorted this out for me- thank you Charlotte :)
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the reed diffusers and the scents.
We’re also glad Charlotte was able to help get your email issue sorted quickly for you, we’ll be sure to pass on your thanks to her! 😊
Thank you,
Valentte
Had a small problem with my last order…
Had a small problem with my last order the item was quickly replaced good customer service.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your lovely feedback 😊 We’re really glad we could get the issue with your last order sorted quickly and that you were happy with the service you received.
It really means a lot to hear that, and we truly appreciate you taking the time to let us know. We’re always here if you ever need anything in the future, and we hope you continue to enjoy your products.
Thank you,
Valentte
Not worth the money
I bought 2 of the reed diffusers from the nec gardeners world, they have evaporated extremely quickly ( within 2 weeks) and I couldn't smell either even though they weren't in big rooms. I was really expecting them to be better than cheaper supermarket ones but I'm really disappointed.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
I’m really sorry to hear you’re disappointed, especially after visiting us at the NEC.
That definitely isn’t the experience we’d expect with our reed diffusers, particularly in smaller rooms, and we’d really like to look into this for you. Scent strength and evaporation can sometimes be affected by placement, airflow, or temperature, but 2 weeks is still not what we’d expect.
If you’re happy to, please could you email our customer service team at support@valentte.com with your order details? They’ll be able to investigate properly and help resolve this for you.
Thank you,
Valentte
So disappointed with these reed…
So disappointed with these reed diffusers!I ordered three plus a gift box, but I can't smell any of them, and they evaporated super fast. Even in my small downstairs study, there's no scent. I've had much better luck with cheaper, off-the-shelf diffusers. Total waste of money.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for taking the time to leave your feedback, and I’m really sorry to hear you’re disappointed with your order.
We would really like the opportunity to look into this for you and help resolve it. Could you please pop us an email at support@valentte.com with your order details, so our team can assist you further?
The Valentte Team
Great products and service
Very happy with this company,
Especially as I was not satisfied with the strength of one of the 3 diffusers that I ordered.
They replaced it for me, no problem.
The quality of all the rest of my order is excellent
( Order no 9009721 )
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review and for your kind words 😊
I’m really pleased to hear you’re happy with your order and that we were able to help resolve the issue for you quickly. It’s great to know you’re enjoying the rest of your products as well!
We really appreciate your support.
The Valentte Team
Terrible customer service
Bought a set of reed diffusers for the 50th birthday of a colleague at work with money collected from other colleagues. I paid for the fastest delivery. The box arrived crumpled and torn with the boxes of all 4 diffusers damaged. I reached out to the company on there Saturday and let them know about the situation and that i needed it rectifying by the Wednesday as that was when i needed to give the gift. They said they would send new boxes by their expedited delivery. I then heard nothing. I emailed them on the Tuesday saying I'd not received the boxes and was now going to have to give the gift in an embarrassing state and got an abrupt email back saying standard delivery was 5-7 days. When I sent them an email with a screen shot of them stating they would be sent expedited delivery They apologised for their error and the same day I got a dispatch email for the boxes. This was all too late and I gave the gift and had to apologise for the state of it! The empty boxes eventually arrived on the Friday. They were completely useless to me by this point and have gone straight in the bin. I will never buy from this company again and I will not be recommending them to anyone. Their customer service is abysmal.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for taking the time to leave your feedback, and I am truly sorry for the experience you’ve described.
We completely understand how disappointing and upsetting this must have been. This is not the standard of service we aim to provide.
We will be reaching back out to you directly so we can properly look into what happened here and do our very best to make this right for you.
The Valentte Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.