I was delighted with the kind understanding and patient help of the staff. Frances Stephanie and Chris were amazing and supported me in every way possible with the problems I brought. My requests were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Chris was incredibly helpful, patient and clear throughout a challenging case. He made the whole process so much easier, and I really appreciated the time and effort he took to help us get everything... Mehr ansehen
I don’t really understand the world of bonds, investments etc and made an enquiry by email about something. The very comprehensive reply came back quickly and the staff member had even provided all t... Mehr ansehen
Unternehmen hat geantwortet
Your procedure is ridiculously complicated and does not provide real security for reasons that are blatantly obvious but I shall not reveal in print. There is also ambiguity such as 'not more than two... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Kontaktinformationen
Vereinigtes Königreich
- relationshipmanagement@utmostgroup.com
- utmostinternational.com
4.0
Gut
1120 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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£3,000 GBP taken!
Utmost erroneously applied a charge to my account of £3,000 GBP. I asked them to resolve and despite being patient they still have not sorted this issue. I have found their customer service department to be utterly useless. As a result, I have closed my account which was significant and withdrawn all funds. They do not deserve my custom. In my view, Utmost is a terrible company, so beware if you invest your hard earned with them!
Next step for me is the official financial ombudsman. Let's see if they have more success....
5. Juni 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Outstanding service
I mailed late yesterday asking for a statement on my bond and it arrived by email before 10 am this morning.
That is outstanding service, thank you.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Andrew,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
very helpful in resolving my inability…
very helpful in resolving my inability to access my account online
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Shimon,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Laura Maguire was amazing.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Customer,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
There´s a new Comm Type on the weeks…
There´s a new Comm Type on the weeks commission spreadsheet "COMRELEASED".
Could you pls leave this out of spreadsheet.
This makes it difficult for our IT-department to import data into our CRM.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Marle,
Thank you for the feedback - we have reviewed the file and are looking into the requested changes.
In order to track this change, please reach out at relationshipmanagement@utmostgroup.com quoting this review so our support team can keep you informed.
Kind Regards. Utmost.
The lady was very helped and has sent…
The lady was very helped and has sent me the details I requested.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Diane,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
A Great Help
The Utmost International representative, Alex was clear and helpful. He made useful suggestions about how to provide the information required and gave me another more relevant form. He really was a great help and was very approachable.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Julia,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Steering clear
The Customer Service are wonderful, everything self is very average and i would not recommend using them
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Max,
Thank you for taking the time to leave a review - feedback is important to us. We are glad to hear you have had a good experience with our customer support team. We would be happy to support you, to ensure that you have the same improved experience in other areas of our business.
Should we be able to assist with any open or future queries please reach out at relationshipmanagement@utmostgroup.com quoting your policy and this review.
Kind Regards, Utmost.
Requested some info on existing funds
Requested some info on existing funds, which, while not crucially urgent, were dealt with very quickly and professionally by Sandra D in the client services team. Follow up queries equally speedliy addressed. Great customer service which is important when investments are involved.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Colin,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Emily spent considerable time with me…
Emily spent considerable time with me on two occasions helping me to change my password, download the Authenticator app and gain access to the Utmost platform. She was patient, good humoured and made me feel that it really mattered. Calling a customer services number these days can be a long, frustrating and lonely experience, but Emily gave me hope for the future!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Jonathan,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
The service was excellent.
The service was excellent.
The reply was satisfactory.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Cecelia jean,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Leah casey was very helpful in getting…
Leah casey was very helpful in getting the answers I needed..and all done in one working day!
Thankyou.
Arthur
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Mr. Arthur Grant,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Call with Julie in the Welcome team
My call with Julie was excellent. She knows her stuff and was able to direct me quickly with articulate and correct direction. She was really helpful and quick to provide me with the info she said she'd get to me after the call. This helped me move my case along with confidence which is what you need when speaking to a provider.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Stephen,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Very Poor Service
Everything! This company's administration and time to provide service is shocking and certainly the worst I have come across in my more than 35 years in financial services.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Derek,
We are sorry to hear you have experienced difficulty with our service. We would be happy to discuss further to look to improve the situation for you - please reach out at relationshipmanagement@utmotgroup.com quoting this review.
Kind Regards, Utmost.
I was having significant issues…
I was having significant issues downloading historical valuations for a client who needed these for tax reasons. Edel from the PPB team tried to explain the process via email. But there was still not any EXPORT tab. To solve the problem Edel downloaded the historical valuations for me and solved the issue. Thank you.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Ricky,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Through out my dealing with Utmost Leah…
Through out my dealing with Utmost Leah Casey has been friendly and very helpful can I say more.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Robert,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
At last Utmost has a UK telephone…
At last Utmost has a UK telephone number to be able to contact!!
Utmost advisers are friendly and pleasant to deal with, and give reasonably quick response to queries.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are pleased to hear that the improvements we have been making have had a positive impact on your side.
Kind Regards, Utmost.
Hard work ...
It was very hard work to notify you of my change of address - much harder than was the case for other bank accounts etc
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear James,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry you had some difficulty making changes on your policy - please be assured that our verification measures are there to protect you as our customer.
Should we be able to assist you further on this or any future queries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
there are parts of Utmost admin that…
there are parts of Utmost admin that avoid openness and responding to enquiries prompted by lack of clarity in the construction of the documentation, the client services front office are often placed in difficult situation implementing this policy, this causes the prime pillar of the business that Utmost are involved with Trust.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Gordon,
Thank you for the feedback - it is important to us and we will look into it in detail. If we can support further on this or any future queries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
The response was prompt
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Shreya,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
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