Utmost International Bewertungen 

The service on this occasion has been fantastic.

Extremely clear answers to complex questions. Not rushed off phone

I had to call Utmost for the first time, with various questions. Zain was wonderfully helpful, and was able to provide me with all of the information I needed and provide me with guidance on my next steps. Thank you!

Mya De-Yoxall was beyond helpful in processing a withdrawal and I cannot thank her enough for her continued assistance and frequent communication. A credit to Utmost. Very grateful!

Zain was most helpful with an amendment I was trying but failing to make online. He could not give me an immediate answer to my problem but promised to call back and did so with sufficient and correct advise as to how to solve my issue. He was courteous, knowledgeable and helpful.

There always seems to be something wrong when dealing with your compliance department - they are a destroyer of business and wealth.

Response given by Relationship Management, particularly by Sylvie Munelly, is always very quick and efficient.

Staff were all very helpful particularly for a pensioner who is not particularly computer literate.

It took a long time to fix the issue. It wasn't the responsibility of the person I dealt with who must have found it as frustrating as I did. Nevertheless she persisted, kept outwardly cheerful + positive about the situation, and did what she could to try to progress things.

I am aware of the rules governing financial institutions, and the necessity to confirm identity details, but the process of trying to extract value from this holding has been tortuous. I have been asked for multiple additional pieces of information, on multiple times over a number of weeks. Each time I have passed one huddle another appears in its place.
I tried to redeem the value a few years ago, but gave up in dispair. I am now in need of the balance, as I have recently retired.

Harry was extremely helpful. He responded within minutes to a complicated email chain about bank accounts, and helped me resolve the issue quickly and painlessly. Thank you!

Always a pleasure. And my requests for information always sent in a timely manner. Very professional and courteous.

My pension manager requested a release of available funds on 7 july which was accepted and posted on the Utmost system on the same day, but nothing has happened since then. I personally chased this with IOM complaints but was advised they had requested further information from my manager .Upon following up with my manager nothing has been requested and both myself and manager have asked again for funds several times by mail without response to date.it is now 80 days since a straightforward request for funds sitting in a cash account !
Since responding to my first complaint Utmost have ignored my follow up emails.
This is a material amount of money 200k ..hence my suspicion over motive for being slow to process .The money was taken out of investment funds and been sitting in a non interest cash account since March .They may seem to operate a nice system with pleasant staff as I read in other postings
...but how many of these people have tried to take their money out of Utmosts hands ..be wary when you want to access your money

I have tried to close a policy I have with UTMOST Worldwide. On 2 August I wrote to UTMOST for advice on how to close my account. I received correspondence on the 11 August. I completed all the necessary paperwork and emailed this through the online portal. I also, as requested, put a copy of the request in the post to their offices, Utmost Worldwide Limited, Utmost House, Le Truchot, St. Peter Port, Guernsey, GY1 1GR.

Since then I have lost access to all online records and any historic correspondence. In addition the money in my account has now gone. The Plan value is £0 [zero].

I called UTMOST several times and wrote to them on Saturday 5 September to get some explanation of what is going on. On Monday 7 September I was advised my request to close my account was received on the 25 August. Trades were completed on the 26 August and the surrender request has been sent for input.

7 days later I am still waiting. I have had no information from UTMOST on why there is a delay and there is no sign of the money. I have seen a number of trust pilot reviews on a similar theme and I'm concerned how long this will continue to go on for.

Excellent customer service from Zain! He was extremely helpful and patient throughout the call and took the time to help me with everything I needed. He went above and beyond to make sure everything was explained and resolved. Really appreciate the support — thank you, Zain!

Prompt attention and support from the portfolio payments processing team to help me trace an unduly delayed receipt of funds. Thank you very much Lauren Fletcher and team.

very hard to remove incompetent/inexistant financial adviser. Also see title of review